Troubleshoot Adware/Virus

Infected device
Samsung galaxy s7 edge
Steps taken to remove the infection
I've used several apps but none of them worked.

DerekTry

New Member
Thread author
Jul 24, 2018
2
A different website keeps popping up every time I unlock my phone. I think a got the virus from a website. How do I get rid of it! Pls help.
 

JM Safe

Level 39
Verified
Top Poster
Apr 12, 2015
2,882
Hello, could you please try to clear all your browsing data?
Then try to go to Settings -> Apps -> All apps and post a screenshot here to view all installed apps to see if you have a suspicious app(s) installed?
Try also to go to Settings -> Google -> Advertisements -> Restore Advertisements ID
Disable Advertisements personalization here: Settings -> Google -> Disable Advertisements personalization.
Thank you.
 
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