AMD Vows to Replace Overheating Radeon RX 7900 XTX Boards

[Kuttz]

Content source

https://www.tomshardware.com/news/amd-vows-to-replace-overheating-radeon-rx-7900-xtx-boards

Senior Vice President and General Manager of AMD Talks RX 7900 XTX Issues

In an interview with Senior Vice President and General Manager of AMD Radeon, Scott Herkelman, and PCWorld's Gordon Mah Ung, Herkelman confirmed that a small percentage of the company's reference Radeon RX 7900 XTX graphics cards had "temperature issues". A small batch of RX 7900 XTX produced by AMD came with a faulty cooling system that caused the affected cards to overheat. The overheating boards will be replaced, Herkelman promised. The problem only concerns 'Made by AMD' add-in-boards. Radeon RX 7900 XTX devices designed and produced by its partners are not affected.

The senior vice president of AMD said that the company knew how to identify reference Radeon RX 7900 XTX graphics cards with faulty cooling systems and that all of them will be replaced. He advised those impacted to call AMD if the RDNA 3 based graphics card was purchased from its online store or ask its partners for a replacement if you bought a reference 'Made by AMD' board from them.

"We have the fix we are ready to send it to you. Just call our tech support line if you bought it from amd.com or if you bought it from one of our AIB partners call them, they have [replacement] units," said Herkelman. "We know how to make sure and identify that they are good, and we will ship it to you right away because we want you to have a great product."

"It all comes down to a small batch of vapor chamber actually have an issue, not enough water and it is a very small percentage," said Scott Herkelman, Senior Vice President and General Manager of AMD's Graphics Business Unit. "We said OK, that is the root cause."

AMD Vows to Replace Overheating Radeon RX 7900 XTX Boards

 

[Zero Knowledge]

SH*T happens. You're dealing with a computer component the actual size of a brick drawing 280w alone and then trying to cool it is amazing that they work in 95% of cases.