Question Anyone using Ashampoo Backup Pro?

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Divine_Barakah

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I am using Ashampoo Backup Pro 25 and when I tried to create a rescue system I received an error message.

Thus, I downloaded the rescue disk from Ashampoo and followed the instructions and used USNETBOOTIN to create the bootable USB, but that resulted in the USB Drive not detected in BIOS. I reacreated the bootable usb using Rufus this time, and the usb drive was detected in BIOS but it failed to upload and the system booted into Windows instead.


Any ideas?
 
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I am using Ashampoo Backup Pro 25 and when I tried to create a rescue system I received an error message.

Thus, I downloaded the rescue disk from Ashampoo and followed the instructions and used USNETBOOTIN to create the bootable USB, but that resulted in the USB Drive not detected in BIOS. I reacreated the bootable usb using Rufus this time, and the usb drive was detected in BIOS but it failed to upload and the system booted into Windows instead.


Any ideas?
It sounds like the USB itself is probably fine, but the way it’s created or how the system is set to boot it is causing the issue.

Below are the most common causes and things to try.

1. First check: is the Ashampoo rescue file actually a bootable ISO?
Sometimes vendors provide:
  • A .iso file (bootable image) – good for Rufus
  • Or an .exe / creator tool that expects to write the USB itself

Please check:
  • What is the exact file you downloaded from Ashampoo? (full name + extension)
  • When you select it in Rufus, does Rufus show something like “Boot selection: Disk or ISO image (Please select)” and then recognize it as a proper ISO (no warning)?

If it’s not a real ISO, it won’t boot properly no matter what tool you use.

---

2. Use Rufus with correct settings (very important)
Assuming you do have an .iso:

Open Rufus and use something like:
  • Device: your USB stick
  • Boot selection: choose the Ashampoo ISO
  • Partition scheme:
    • Most modern systems: GPT
    • Older systems / Legacy BIOS only: MBR
  • Target system:
    • For GPT: UEFI (non CSM)
    • For MBR: BIOS (or UEFI-CSM)
  • File system: usually FAT32 (works with UEFI + Secure Boot in many cases)

Then:
  • Click Start, let Rufus finish
  • Safely eject the USB and re-insert, just to make sure files are visible

If Rufus shows any warning like “ISO is not bootable” or similar, that’s a red flag.

---

3. Boot menu vs. normal BIOS boot order
Instead of relying on the BIOS boot order, use the one-time boot menu key at startup (varies by brand):

  • Dell: F12
  • HP: F9
  • Lenovo: F12 (sometimes Enter → F12)
  • ASUS: F8 or ESC
  • Acer: F12

When the menu appears, look for:
  • UEFI: <USB drive name> – for UEFI boot
  • <USB drive name> (without “UEFI”) – for Legacy/CSM boot

Try both variants if you see them.
If you only select “Windows Boot Manager” or your SSD/HDD, it will just go back into Windows (what you’re seeing now).

---

4. Check BIOS settings: UEFI / Legacy and Secure Boot
Two common problems:

  • Secure Boot blocks the USB
    • Go into BIOS/UEFI → Boot or Security section
    • Temporarily disable Secure Boot
    • Save & exit, then try booting from the USB again
  • Wrong mode: UEFI vs Legacy
    • If the ISO is UEFI-bootable only and your BIOS is set to Legacy/CSM, it may skip the USB
    • If the ISO is Legacy-only and your BIOS is pure UEFI (CSM disabled), it may also skip it

If you can share your PC/laptop model, it’s easier to say which mode is most likely needed.

---

5. Try another USB port and stick
It sounds basic, but:
  • Prefer a USB 2.0 port (on some systems, USB 3.0 ports have issues in pre-boot)
  • Try another USB drive if you have one

Some BIOS/UEFI firmwares are picky about specific sticks or ports.

---

6. About UNetbootin
UNetbootin is pretty outdated and often causes issues with modern Windows/WinPE-based ISOs.
Using Rufus is the right move – I’d stick to Rufus and ignore the UNetbootin attempt.

---

7. If Ashampoo’s built-in rescue creator gave an error
That might be related to:
  • Missing Windows ADK / WinPE components
  • Insufficient permissions
  • Or a problem with the Ashampoo install itself

If you still have the error message from inside Ashampoo Backup Pro 25, please post the exact text. It may hint whether:
  • The ISO it generated is incomplete
  • Or if you should reinstall/update Ashampoo before trying again

---

To move forward, the most useful details would be:
  • Exact name and extension of the file you got from Ashampoo
  • Your PC/laptop model (e.g. Dell XPS 13 9370, custom desktop with XYZ motherboard, etc.)
  • Which options you used in Rufus (partition scheme + target system)
  • Whether you’re selecting UEFI: USB or just USB in the boot menu

With that info, it’s usually possible to pinpoint whether it’s:
  • A non-bootable ISO
  • Wrong Rufus settings
  • Or just a BIOS/UEFI mode / Secure Boot issue

If you prefer, you can also post in the Backup and Recovery Software section with screenshots of your Rufus window and BIOS boot menu – other members using Ashampoo Backup Pro 25 may recognize the exact quirk quickly.
 
It sounds like the USB itself is probably fine, but the way it’s created or how the system is set to boot it is causing the issue.

Below are the most common causes and things to try.

1. First check: is the Ashampoo rescue file actually a bootable ISO?
Sometimes vendors provide:
  • A .iso file (bootable image) – good for Rufus
  • Or an .exe / creator tool that expects to write the USB itself

Please check:
  • What is the exact file you downloaded from Ashampoo? (full name + extension)
  • When you select it in Rufus, does Rufus show something like “Boot selection: Disk or ISO image (Please select)” and then recognize it as a proper ISO (no warning)?

If it’s not a real ISO, it won’t boot properly no matter what tool you use.

---

2. Use Rufus with correct settings (very important)
Assuming you do have an .iso:

Open Rufus and use something like:
  • Device: your USB stick
  • Boot selection: choose the Ashampoo ISO
  • Partition scheme:
    • Most modern systems: GPT
    • Older systems / Legacy BIOS only: MBR
  • Target system:
    • For GPT: UEFI (non CSM)
    • For MBR: BIOS (or UEFI-CSM)
  • File system: usually FAT32 (works with UEFI + Secure Boot in many cases)

Then:
  • Click Start, let Rufus finish
  • Safely eject the USB and re-insert, just to make sure files are visible

If Rufus shows any warning like “ISO is not bootable” or similar, that’s a red flag.

---

3. Boot menu vs. normal BIOS boot order
Instead of relying on the BIOS boot order, use the one-time boot menu key at startup (varies by brand):

  • Dell: F12
  • HP: F9
  • Lenovo: F12 (sometimes Enter → F12)
  • ASUS: F8 or ESC
  • Acer: F12

When the menu appears, look for:
  • UEFI: <USB drive name> – for UEFI boot
  • <USB drive name> (without “UEFI”) – for Legacy/CSM boot

Try both variants if you see them.
If you only select “Windows Boot Manager” or your SSD/HDD, it will just go back into Windows (what you’re seeing now).

---

4. Check BIOS settings: UEFI / Legacy and Secure Boot
Two common problems:

  • Secure Boot blocks the USB
    • Go into BIOS/UEFI → Boot or Security section
    • Temporarily disable Secure Boot
    • Save & exit, then try booting from the USB again
  • Wrong mode: UEFI vs Legacy
    • If the ISO is UEFI-bootable only and your BIOS is set to Legacy/CSM, it may skip the USB
    • If the ISO is Legacy-only and your BIOS is pure UEFI (CSM disabled), it may also skip it

If you can share your PC/laptop model, it’s easier to say which mode is most likely needed.

---

5. Try another USB port and stick
It sounds basic, but:
  • Prefer a USB 2.0 port (on some systems, USB 3.0 ports have issues in pre-boot)
  • Try another USB drive if you have one

Some BIOS/UEFI firmwares are picky about specific sticks or ports.

---

6. About UNetbootin
UNetbootin is pretty outdated and often causes issues with modern Windows/WinPE-based ISOs.
Using Rufus is the right move – I’d stick to Rufus and ignore the UNetbootin attempt.

---

7. If Ashampoo’s built-in rescue creator gave an error
That might be related to:
  • Missing Windows ADK / WinPE components
  • Insufficient permissions
  • Or a problem with the Ashampoo install itself

If you still have the error message from inside Ashampoo Backup Pro 25, please post the exact text. It may hint whether:
  • The ISO it generated is incomplete
  • Or if you should reinstall/update Ashampoo before trying again

---

To move forward, the most useful details would be:
  • Exact name and extension of the file you got from Ashampoo
  • Your PC/laptop model (e.g. Dell XPS 13 9370, custom desktop with XYZ motherboard, etc.)
  • Which options you used in Rufus (partition scheme + target system)
  • Whether you’re selecting UEFI: USB or just USB in the boot menu

With that info, it’s usually possible to pinpoint whether it’s:
  • A non-bootable ISO
  • Wrong Rufus settings
  • Or just a BIOS/UEFI mode / Secure Boot issue

If you prefer, you can also post in the Backup and Recovery Software section with screenshots of your Rufus window and BIOS boot menu – other members using Ashampoo Backup Pro 25 may recognize the exact quirk quickly.
It seems that there is an issue with iso file itself. I tried creating the rescue system from within A shampoo, but that also failed. I download ADK from Microsoft and that also did not fix the issue.

I suspect the Windows PE is missing and that is causing the issue. I'm download Windows PE add-on now and I'll try creating the rescue system again.
 
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It seems that there is an issue with iso file itself. I tried creating the rescue system from within A shampoo, but that also failed. I download ADK from Microsoft and that also did not fix the issue.

I suspect the Windows PE is missing and that is causing the issue. I'm download Windows PE add-on now and I'll try creating the rescue system again.
You’re on the right track – if Ashampoo’s own creator complains and you had to grab the ADK, then missing/corrupted WinPE components is very likely.

Here are a few focused points to check while you install the WinPE add‑on and try again, plus what to do if it still fails.

1. Make sure ADK + WinPE are correctly installed
On current Windows versions, WinPE is a separate download from the ADK:

  • Install the Windows ADK for your Windows version (or at least a compatible one – e.g. ADK for Windows 11 works fine on Windows 11, often OK on late Windows 10 too).
  • Then install the Windows PE add-on for the ADK.
  • During both setups, make sure these features are checked:
    • Deployment Tools
    • Windows Preinstallation Environment (Windows PE) (in the add-on installer)
  • After both are installed, reboot Windows once to be safe, then start Ashampoo again as administrator and retry creating the rescue system.

If WinPE really was missing, this often fixes the internal Ashampoo rescue media creation.

---

2. If Ashampoo still fails: get the exact error message
If, after installing ADK + WinPE:

  • Ashampoo Backup Pro 25 still fails to create the rescue medium, and
  • You get an error that mentions WinPE, ADK, or missing components

then please copy the exact wording of the error or post a screenshot (with any personal info blurred). The exact text makes a big difference in knowing whether Ashampoo:

  • Can’t find the ADK/WinPE at all
  • Finds it but can’t build the image
  • Is failing for some unrelated reason (permissions, path issues, etc.)

Also helpful:
  • Your Windows version (e.g. Windows 10 22H2, Windows 11 23H2)
  • Which ADK version you installed (e.g. “ADK for Windows 11, 22H2” if you know it)

---

3. About the downloaded Ashampoo rescue ISO that won’t boot
This ISO from Ashampoo’s website should be self-contained and not depend on your local ADK/WinPE. If that one doesn’t boot, possible causes:

  • Corrupted download – try re-downloading the ISO.
  • Secure Boot – some WinPE-based vendor ISOs are not signed for Secure Boot.
  • Wrong boot mode – ISO is BIOS/Legacy only but system is pure UEFI, or vice versa.

A couple of quick checks:

  • In Windows, right‑click → Mount the ISO:
    • If it mounts fine and you see typical WinPE structure (e.g. \sources\boot.wim, \boot, \EFI), it’s at least structurally valid.
  • In BIOS/UEFI:
    • Temporarily disable Secure Boot.
    • Use the one‑time boot menu key and choose UEFI: <your USB name> if it appears.

If a Windows installation USB boots fine on that machine but the Ashampoo ISO never does (even after re‑download and Secure Boot off), that strongly points to ISO compatibility or a vendor bug.

---

4. Try Ashampoo’s alternative rescue option (if available)
Ashampoo Backup Pro usually offers two rescue options:

  • Windows‑based (WinPE) rescue system (needs ADK/WinPE)
  • A Linux‑based rescue system (no ADK/WinPE needed)

If the WinPE-based route keeps failing even after ADK + WinPE are installed, look in Ashampoo’s Rescue System section and see if there is an option to create a Linux‑based rescue medium instead. That often bypasses all ADK/WinPE issues.

---

5. Next useful info if it still doesn’t work
If after installing the WinPE add-on you still can’t create or boot the rescue medium, the most useful things to share would be:

  • Exact error message from Ashampoo when creating the rescue system.
  • Your Windows version.
  • Whether you’re trying:
    • Ashampoo’s Windows‑based rescue system
    • Or any Linux‑based option they provide
  • Whether you disabled Secure Boot when trying to boot the USB.

From there it should be possible to see if this is just a WinPE path/config issue or something that might require Ashampoo support (or a bug fix on their side).

For now, installing the WinPE add-on is the correct step. Once you’ve tried creating the rescue system again, post the outcome and any error text, and we can go from there.
 
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I
You’re on the right track – if Ashampoo’s own creator complains and you had to grab the ADK, then missing/corrupted WinPE components is very likely.

Here are a few focused points to check while you install the WinPE add‑on and try again, plus what to do if it still fails.

1. Make sure ADK + WinPE are correctly installed
On current Windows versions, WinPE is a separate download from the ADK:

  • Install the Windows ADK for your Windows version (or at least a compatible one – e.g. ADK for Windows 11 works fine on Windows 11, often OK on late Windows 10 too).
  • Then install the Windows PE add-on for the ADK.
  • During both setups, make sure these features are checked:
    • Deployment Tools
    • Windows Preinstallation Environment (Windows PE) (in the add-on installer)
  • After both are installed, reboot Windows once to be safe, then start Ashampoo again as administrator and retry creating the rescue system.

If WinPE really was missing, this often fixes the internal Ashampoo rescue media creation.

---

2. If Ashampoo still fails: get the exact error message
If, after installing ADK + WinPE:

  • Ashampoo Backup Pro 25 still fails to create the rescue medium, and
  • You get an error that mentions WinPE, ADK, or missing components

then please copy the exact wording of the error or post a screenshot (with any personal info blurred). The exact text makes a big difference in knowing whether Ashampoo:

  • Can’t find the ADK/WinPE at all
  • Finds it but can’t build the image
  • Is failing for some unrelated reason (permissions, path issues, etc.)

Also helpful:
  • Your Windows version (e.g. Windows 10 22H2, Windows 11 23H2)
  • Which ADK version you installed (e.g. “ADK for Windows 11, 22H2” if you know it)

---

3. About the downloaded Ashampoo rescue ISO that won’t boot
This ISO from Ashampoo’s website should be self-contained and not depend on your local ADK/WinPE. If that one doesn’t boot, possible causes:

  • Corrupted download – try re-downloading the ISO.
  • Secure Boot – some WinPE-based vendor ISOs are not signed for Secure Boot.
  • Wrong boot mode – ISO is BIOS/Legacy only but system is pure UEFI, or vice versa.

A couple of quick checks:

  • In Windows, right‑click → Mountthe ISO:
    • If it mounts fine and you see typical WinPE structure (e.g. \sources\boot.wim, \boot, \EFI), it’s at least structurally valid.
  • In BIOS/UEFI:
    • Temporarily disable Secure Boot.
    • Use the one‑time boot menu key and choose UEFI: <your USB name> if it appears.

If a Windows installation USB boots fine on that machine but the Ashampoo ISO never does (even after re‑download and Secure Boot off), that strongly points to ISO compatibility or a vendor bug.

---

4. Try Ashampoo’s alternative rescue option (if available)
Ashampoo Backup Pro usually offers two rescue options:

  • Windows‑based (WinPE) rescue system (needs ADK/WinPE)
  • A Linux‑based rescue system (no ADK/WinPE needed)

If the WinPE-based route keeps failing even after ADK + WinPE are installed, look in Ashampoo’s Rescue System section and see if there is an option to create a Linux‑based rescue medium instead. That often bypasses all ADK/WinPE issues.

---

5. Next useful info if it still doesn’t work
If after installing the WinPE add-on you still can’t create or boot the rescue medium, the most useful things to share would be:

  • Exact error message from Ashampoo when creating the rescue system.
  • Your Windows version.
  • Whether you’re trying:
    • Ashampoo’s Windows‑based rescue system
    • Or any Linux‑based option they provide
  • Whether you disabled Secure Boot when trying to boot the USB.

From there it should be possible to see if this is just a WinPE path/config issue or something that might require Ashampoo support (or a bug fix on their side).

For now, installing the WinPE add-on is the correct step. Once you’ve tried creating the rescue system again, post the outcome and any error text, and we can go from there.
Downloaded both ADK and Windows PE add-on, but that did not fix the issue. I get the error message "a file or folder was not found" from Ashampoo.

I created a support ticket, but from my experience Ashampoo support never responds.
 
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Downloaded both ADK and Windows PE add-on, but that did not fix the issue. I get the error message "a file or folder was not found" from Ashampoo.

I created a support ticket, but from my experience Ashampoo support never responds.
If ADK + WinPE are installed and Ashampoo still throws "a file or folder was not found", then the problem is almost certainly on Ashampoo’s side (wrong path handling / bug) rather than your USB or BIOS.

You’ve already done the “hard” part (ADK + WinPE), so I’d focus on these points:

1. Reinstall everything in default locations
Ashampoo often expects the ADK/WinPE in the standard paths.

  • Uninstall:
    • Ashampoo Backup Pro 25
    • Windows ADK
    • Windows PE add-on
  • Reboot.
  • Reinstall the Windows ADK for your Windows version, accept the default install paths.
  • Reinstall the WinPE add-on, again with default options.
  • Download the latest installer for Backup Pro 25 from Ashampoo and install it fresh (over a clean slate), also keeping default paths.
  • Run Ashampoo as administrator and try creating the rescue system again.

If Ashampoo is looking for a specific folder in the default “Windows Kits” directory, a non‑standard path or leftover older ADK can cause exactly this kind of vague “file or folder not found” error.

---

2. Check if there is a Linux-based rescue option
Older Ashampoo Backup versions had both:

  • A Windows-based (WinPE) rescue medium
  • A Linux-based rescue medium

If Backup Pro 25 still offers a Linux-based option in the Rescue System section, try creating that instead. It does not require ADK or WinPE and bypasses all this complexity.

If that one also fails with “file or folder not found”, then it’s even more clearly a bug or a broken install.

---

3. About the downloaded ISO that won’t boot
Since the ready-made rescue ISO from Ashampoo also didn’t boot, I’d double‑check:

  • Re‑download the ISO (in case the first one was corrupted).
  • In Windows, right‑click → Mount the ISO:
    • If you see folders like \boot, \EFI, \sources\boot.wim, it looks like a normal WinPE ISO.
  • Use Rufus with:
    • File system: FAT32
    • Partition scheme: GPT (for UEFI) on a modern system
  • In BIOS/UEFI:
    • Temporarily disable Secure Boot.
    • Use the one‑time boot menu and choose UEFI: <USB name>.

If a Windows installation USB boots fine but this Ashampoo ISO never does, even after re‑download and Secure Boot off, that points strongly to a problem with the ISO itself (or compatibility issue Ashampoo would need to fix).

---

4. Since Ashampoo support is slow / non‑responsive
You did the right thing by opening a ticket. While you wait:

  • If you haven’t already, update Backup Pro 25 to the very latest build and mention your exact Windows version and ADK version in the ticket – that makes it easier for them (or other users) to reproduce.
  • Consider posting in:
    • Ashampoo’s own forum (if available), and
    • The Backup and Recovery Software section here on MalwareTips with:
      • Exact Ashampoo error: “a file or folder was not found”
      • Your Windows version (e.g. “Windows 11 23H2”)
      • Clarification that you have ADK + WinPE installed
  • As a temporary workaround, you may want to create a rescue medium with another backup program (Macrium, AOMEI, etc.) so you’re not left without any bootable recovery option while this Ashampoo issue is unresolved.

---

5. If you’re willing, one more detail to narrow it down
The next most useful info would be:

  • Your Windows version (e.g. Windows 10 22H2 / Windows 11 23H2)
  • Whether you did a clean reinstall of Backup Pro 25 after installing ADK + WinPE
  • Whether you see any option for a Linux-based rescue medium inside Ashampoo

Given everything you’ve already tried, this really looks like a bug or a path-detection issue in Backup Pro 25, not something you’re doing wrong. Having at least one alternative rescue medium from another tool in the meantime is the safest move until Ashampoo fixes or responds.
 
I contacted Ashampoo support and they replied after 4 days. Instead of giving me a solution, they sent me a link to their Help pages which included general instructions on how to create a rescue system. I gave up on it and installed O&O Diskimage Premium 21.
 
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