- Jun 29, 2013
- 16
Any thoughts on how to remove this unpleasant software appreciated. Babylon is unwanted and irritating.
Hi Fiery,Fiery said:Hi and welcome to MalwareTips!
I'm Fiery and I would gladly assist you in removing the malware on your computer.
PLEASE NOTE: The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it.
Before we start:
- Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
- Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
- Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
- Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
- The absence of symptoms does not mean your PC is fully disinfected.
- If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
- Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.
<hr>
Please download AdwCleaner by Xplode onto your desktop.
- Close all open programs and internet browsers.
- Double click on AdwCleaner.exe to run the tool(For Vista or Windows 7, right-click and select Run as Administrator to start)
- Click delete
- Please post the content of that logfile with your next reply.
- You can find the logfile at C:\AdwCleaner[S1].txt
Please download Junkware Removal Tool to your desktop from here
- Turn off your antivirus software now to avoid potential conflicts
- Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
- The tool will open and start scanning your system
- Please be patient as this can take a while to complete depending on your system's specifications
- On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
- Post the contents of JRT.txt into your next reply
Fiery said:Hi,
Did you run adwCleaner? Did it produce a log? If not, please run adwCleaner again before proceeding to the next step.
Download OTL by Old Timer from here and save it to your Desktop.
- Double click on OTL.exe to run it.
- Click the Scan All Users checkbox.
- Check the boxes beside LOP Check and Purity Check
- Click on Run Scan at the top left hand corner.
- When done, two Notepad files will open.
- OTL.txt <-- Will be opened
- Extra.txt <-- Will be minimized
- Please attach the contents of these 2 Notepad files in your next reply.
If you don't know how to attach the files, please follow the instructions here: http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072
:OTL
CHR - homepage: http://search.babylon.com/?affID=113480&tt=3012_5&babsrc=HP_ss_cr&mntrId=ac004cbf000000000000000ffe3f8b4f
[2013/06/28 18:51:33 | 000,868,464 | ---- | M] () -- C:\Windows\CalibriLI.tt2
[2013/06/28 18:51:33 | 000,758,196 | ---- | M] () -- C:\Windows\CalibriL.tt2
:Commands
[EMPTYTEMP]
Fiery said:Hi,
Open OTL. Under custom scan/fixes, copy and paste the following:
:OTL
CHR - homepage: http://search.babylon.com/?affID=113480&tt=3012_5&babsrc=HP_ss_cr&mntrId=ac004cbf000000000000000ffe3f8b4f
[2013/06/28 18:51:33 | 000,868,464 | ---- | M] () -- C:\Windows\CalibriLI.tt2
[2013/06/28 18:51:33 | 000,758,196 | ---- | M] () -- C:\Windows\CalibriL.tt2
:Commands
[EMPTYTEMP]
Then click Run Fix. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.
Download Malwarebytes Anti-Rootkit from here to your Desktop
- Unzip the contents to a folder on your Desktop.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
- After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
- When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)
Ronny Munster said:Fiery said:Hi,
Open OTL. Under custom scan/fixes, copy and paste the following:
:OTL
CHR - homepage: http://search.babylon.com/?affID=113480&tt=3012_5&babsrc=HP_ss_cr&mntrId=ac004cbf000000000000000ffe3f8b4f
[2013/06/28 18:51:33 | 000,868,464 | ---- | M] () -- C:\Windows\CalibriLI.tt2
[2013/06/28 18:51:33 | 000,758,196 | ---- | M] () -- C:\Windows\CalibriL.tt2
:Commands
[EMPTYTEMP]
Then click Run Fix. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.
Download Malwarebytes Anti-Rootkit from here to your Desktop
- Unzip the contents to a folder on your Desktop.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
- After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
- When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)
Hi,
I have run the additional reports which are attached. I have rebooted the PC but have had opportunity to run the Cleanup option.
Ronny
Ronny Munster said:Ronny Munster said:Fiery said:Hi,
Open OTL. Under custom scan/fixes, copy and paste the following:
:OTL
CHR - homepage: http://search.babylon.com/?affID=113480&tt=3012_5&babsrc=HP_ss_cr&mntrId=ac004cbf000000000000000ffe3f8b4f
[2013/06/28 18:51:33 | 000,868,464 | ---- | M] () -- C:\Windows\CalibriLI.tt2
[2013/06/28 18:51:33 | 000,758,196 | ---- | M] () -- C:\Windows\CalibriL.tt2
:Commands
[EMPTYTEMP]
Then click Run Fix. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.
Download Malwarebytes Anti-Rootkit from here to your Desktop
- Unzip the contents to a folder on your Desktop.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
- After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
- When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)
Hi,
I have run the additional reports which are attached. I have rebooted the PC but have had opportunity to run the Cleanup option.
Ronny
When I rebooted, I still get Babylon on Chrome toolbar even though I have run the Malware rootkit twice and I do not get an option to clean it up.
Ronny
Fiery said:Hi,
Try uninstalling and reinstalling chrome
Fiery said:Hi,
Please run OTL again with the same instructions as before so I can see a new log.
:OTL
CHR - homepage: http://search.babylon.com/?affID=113480&tt=3012_5&babsrc=HP_ss_cr&mntrId=ac004cbf000000000000000ffe3f8b4f
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
:Commands
[EMPTYTEMP]
Fiery said:Hi,
Since you have Windows 8, there are some tools that we can't use here.
Open OTL. Under custom scan/fixes, copy and paste the following:
:OTL
CHR - homepage: http://search.babylon.com/?affID=113480&tt=3012_5&babsrc=HP_ss_cr&mntrId=ac004cbf000000000000000ffe3f8b4f
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
:Commands
[EMPTYTEMP]
Then click Run Fix. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.
Download Farbar Recovery Scan Tool from the below link:
<ul><li>For 64 bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST64.exe" rel="nofollow external"><>Farbar Recovery Scan Tool x64</></a> and save it to a USB/flash drive.</li>
<li>Plug the flashdrive into the infected PC and double click FRST64.exe</li>
<li>The tool will start to run.</li>
<li>When the tool opens click <>Yes</> to disclaimer.</li>
<li>Press <>Scan</> button.</li>
<li><>FRST</> will let you know when the scan is complete and has written the <>FRST.txt</> to file, close the message.
<li>Please copy and paste FRST.txt in your next reply</li></li>
</ol>
</ul>
Fiery said:Hi,
Please attach the FRST log as an attachment like you did for the OTL log?
Lastly, remove any left over malicious files with HitmanPro
<ol>
<li>This step can be performed in <>Normal Mode</> ,so please <>download the latest official version of HitmanPro</>.
<a href="http://malwaretips.com/download-hitmanpro" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li><>Double click on the previously downloaded file</> to start the HitmanPro installation.
<img title="HitmanPro Installer" src="http://malwaretips.com/images/removalguide/hpro1.png" alt="[Image: hitmanpro-icon.png]" width="54" height="58" border="0" />
<>IF</> you are experiencing problems while trying to starting HitmanPro, you can use the "<em>Force Breach</em>" mode.To start this program in Force Breach mode,<> hold down the left CTRL-key when you start HitmanPro</> and all non-essential processes are terminated, including the malware process. (<a href="http://www.youtube.com/watch?feature=player_embedded&v=m6eRWTv2STk" target="_blank">How to start HitmanPro in Force Breach mode - Video</a>)</li>
<li>Click on <>Next </>to install HitmanPro on your system.
<img title="HitmanPro installation process" src="http://malwaretips.com/images/removalguide/hpro2.png" alt="[Image: installing-hitmanpro.png]" width="532" height="421" border="0" /></li>
<li>The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on <>Next </>to start a system scan.
<img title="HitmanPro setup options" src="http://malwaretips.com/images/removalguide/hpro3.png" alt="[Image: hitmanpro-setup-options.png]" width="532" height="421" border="0" /></li>
<li>HitmanPro will start scanning your system for malicious files. Depending on the the size of your hard drive, and the performance of your computer, this step will take several minutes.
<img title="HitmanPro scanning for Win 8 Security System" src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanpro-scanning.png]" width="532" height="421" border="0" /></li>
<li>Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</>.
<img title="HitmanPro Win 8 Security System scan results" src="http://malwaretips.com/images/removalguide/hpro5.png" alt="[Image: hitmanpro-scan-results.png]" width="532" height="421" border="0" /></li>
<li>Click <>Activate free license </>to start the free 30 days trial and remove the malicious files.
<img title="Activate HitmanPro free license to remove detected infections" src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanpro-activation.png]" width="532" height="421" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.</li>
</ol>
<h2>Double check for other malicious files with Emsisoft Emergency Kit</h2>
<ol>
<li>You can download the latest official version of Emsisoft Emergency Kit from the below link.
<a href="http://malwaretips.com/download-emsisoft" rel="nofollow" target="_blank"> <>EMSISOFT EMERGENCY KIT DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download Emsisoft Emergency Kit)</em></li>
<li>After the download process will finish , you'll need to <span style="font-weight: bold;">unpack EmsisoftEmergencyKit.zip</span>
<img title="Unpack EmsisoftEmergencyKit.zip" src="http://malwaretips.com/images/removalguide/ekk-zip-image.png" alt="Unpack Emsisoft Emergency Kit" width="319" height="109" /></li>
<li>Open the Emsisoft Emergency Kit folder and double click <>EmergencyKitScanner.bat</>.
<img title="Double click on EmergencyKitScanner.bat" src="http://malwaretips.com/images/removalguide/ekk-batfile.png" alt="Click on EmergencyKitScanner.bat" width="396" height="141" /></li>
<li>A pop-up will prompt you to update Emsisoft Emergency Kit,and you'll need to click the <>Yes</> button to allow this request.
<img title="Update Emsisoft Emergency Kit definitions" src="http://malwaretips.com/images/removalguide/eek-update.png" alt="Update Emsisoft Emergency Kit" width="360" height="139" /></li>
<li>After the Update process has completed,click on the <>Menu</> tab and then select <>Scan PC</>.
<img title="Go to the Scan tab to start a system scan" src="http://malwaretips.com/images/removalguide/ekk-scan.png" alt="Scan tab on Emsisoft Emergency Kit" width="479" height="346" /></li>
<li>Select <>Smart scan</> and click on the <>SCAN</> button to search for Vista Defender malicious files.
<img title="Start a Emsisoft Emergency Kit Smart scan" src="http://malwaretips.com/images/removalguide/ekk-smart-scan.png" alt="Emsisoft Emergency Kit smart scan" width="480" height="345" /></li>
<li>Emsisoft will now start scanning your computer for malicious files.When the scan will be completed,you will be presented with a screen showing you the infections that Emsisoft has detected.
Make sure that everything is <>Checked (ticked)</> and then click on <>Quarantine selected objects</>.
<img title="Emsisoft Scan results" src="http://malwaretips.com/images/removalguide/eek-scan-results.png" alt="Emsisoft smart scan results" width="480" height="345" /></li>
<li>Emsisoft Emergency Kit will now start removing the malicious files.If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.</li>
</ol>
Ronny Munster said:Fiery said:Hi,
Please attach the FRST log as an attachment like you did for the OTL log?
Lastly, remove any left over malicious files with HitmanPro
<ol>
<li>This step can be performed in <>Normal Mode</> ,so please <>download the latest official version of HitmanPro</>.
<a href="http://malwaretips.com/download-hitmanpro" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li><>Double click on the previously downloaded file</> to start the HitmanPro installation.
<img title="HitmanPro Installer" src="http://malwaretips.com/images/removalguide/hpro1.png" alt="[Image: hitmanpro-icon.png]" width="54" height="58" border="0" />
<>IF</> you are experiencing problems while trying to starting HitmanPro, you can use the "<em>Force Breach</em>" mode.To start this program in Force Breach mode,<> hold down the left CTRL-key when you start HitmanPro</> and all non-essential processes are terminated, including the malware process. (<a href="http://www.youtube.com/watch?feature=player_embedded&v=m6eRWTv2STk" target="_blank">How to start HitmanPro in Force Breach mode - Video</a>)</li>
<li>Click on <>Next </>to install HitmanPro on your system.
<img title="HitmanPro installation process" src="http://malwaretips.com/images/removalguide/hpro2.png" alt="[Image: installing-hitmanpro.png]" width="532" height="421" border="0" /></li>
<li>The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on <>Next </>to start a system scan.
<img title="HitmanPro setup options" src="http://malwaretips.com/images/removalguide/hpro3.png" alt="[Image: hitmanpro-setup-options.png]" width="532" height="421" border="0" /></li>
<li>HitmanPro will start scanning your system for malicious files. Depending on the the size of your hard drive, and the performance of your computer, this step will take several minutes.
<img title="HitmanPro scanning for Win 8 Security System" src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanpro-scanning.png]" width="532" height="421" border="0" /></li>
<li>Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</>.
<img title="HitmanPro Win 8 Security System scan results" src="http://malwaretips.com/images/removalguide/hpro5.png" alt="[Image: hitmanpro-scan-results.png]" width="532" height="421" border="0" /></li>
<li>Click <>Activate free license </>to start the free 30 days trial and remove the malicious files.
<img title="Activate HitmanPro free license to remove detected infections" src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanpro-activation.png]" width="532" height="421" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.</li>
</ol>
<h2>Double check for other malicious files with Emsisoft Emergency Kit</h2>
<ol>
<li>You can download the latest official version of Emsisoft Emergency Kit from the below link.
<a href="http://malwaretips.com/download-emsisoft" rel="nofollow" target="_blank"> <>EMSISOFT EMERGENCY KIT DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download Emsisoft Emergency Kit)</em></li>
<li>After the download process will finish , you'll need to <span style="font-weight: bold;">unpack EmsisoftEmergencyKit.zip</span>
<img title="Unpack EmsisoftEmergencyKit.zip" src="http://malwaretips.com/images/removalguide/ekk-zip-image.png" alt="Unpack Emsisoft Emergency Kit" width="319" height="109" /></li>
<li>Open the Emsisoft Emergency Kit folder and double click <>EmergencyKitScanner.bat</>.
<img title="Double click on EmergencyKitScanner.bat" src="http://malwaretips.com/images/removalguide/ekk-batfile.png" alt="Click on EmergencyKitScanner.bat" width="396" height="141" /></li>
<li>A pop-up will prompt you to update Emsisoft Emergency Kit,and you'll need to click the <>Yes</> button to allow this request.
<img title="Update Emsisoft Emergency Kit definitions" src="http://malwaretips.com/images/removalguide/eek-update.png" alt="Update Emsisoft Emergency Kit" width="360" height="139" /></li>
<li>After the Update process has completed,click on the <>Menu</> tab and then select <>Scan PC</>.
<img title="Go to the Scan tab to start a system scan" src="http://malwaretips.com/images/removalguide/ekk-scan.png" alt="Scan tab on Emsisoft Emergency Kit" width="479" height="346" /></li>
<li>Select <>Smart scan</> and click on the <>SCAN</> button to search for Vista Defender malicious files.
<img title="Start a Emsisoft Emergency Kit Smart scan" src="http://malwaretips.com/images/removalguide/ekk-smart-scan.png" alt="Emsisoft Emergency Kit smart scan" width="480" height="345" /></li>
<li>Emsisoft will now start scanning your computer for malicious files.When the scan will be completed,you will be presented with a screen showing you the infections that Emsisoft has detected.
Make sure that everything is <>Checked (ticked)</> and then click on <>Quarantine selected objects</>.
<img title="Emsisoft Scan results" src="http://malwaretips.com/images/removalguide/eek-scan-results.png" alt="Emsisoft smart scan results" width="480" height="345" /></li>
<li>Emsisoft Emergency Kit will now start removing the malicious files.If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.</li>
</ol>
Hi Fiery,
I have attached the FRST log texts as you suggested and the Hitman Pro log. I will attach anything which the EMISOFT process records when the scan is complete.
Thanks
Ronny