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best way to submit False Negatives to Norton?
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<blockquote data-quote="plat" data-source="post: 1013932" data-attributes="member: 74969"><p>Never had a "false negative" with Norton Power Eraser, only false positives. </p><p></p><p>My experiences have been generally productive. Two software (HiBit Uninstaller and Sandboxie test builds) have always been flagged due to unsigned executables. What I've done since HiBit typically updates its version rather infrequently if submit thru the online portal. It has taken 24 to 48 hours to resolve--typically later the next day. If there are 4 "detections" by NPE, typically 3 will have resolved the next day and the final one maybe a few days later. That's fine, I know what these are anyway.</p><p></p><p>In the past, I submitted several false-positives involving a beta version of the Edge browser, which all resolved in a matter of hours, not days. My last interaction w/Norton was actually just a few days ago with HiBit v. 3.0.10. </p><p></p><p>Do you think Norton takes into acct. the location of the submission, based on ISP or use of VPN? I'm in the US with a US-based ISP. Maybe there's less "flak" there, I dunno.</p><p></p><p>Edit: Just ran NPE--and once again, I'll submit a report about HiBit to Norton. Sandboxie, I'll leave because the versions change much more often and release builds are signed.</p><p></p><p>[spoiler][ATTACH]271141[/ATTACH][/spoiler]</p></blockquote><p></p>
[QUOTE="plat, post: 1013932, member: 74969"] Never had a "false negative" with Norton Power Eraser, only false positives. My experiences have been generally productive. Two software (HiBit Uninstaller and Sandboxie test builds) have always been flagged due to unsigned executables. What I've done since HiBit typically updates its version rather infrequently if submit thru the online portal. It has taken 24 to 48 hours to resolve--typically later the next day. If there are 4 "detections" by NPE, typically 3 will have resolved the next day and the final one maybe a few days later. That's fine, I know what these are anyway. In the past, I submitted several false-positives involving a beta version of the Edge browser, which all resolved in a matter of hours, not days. My last interaction w/Norton was actually just a few days ago with HiBit v. 3.0.10. Do you think Norton takes into acct. the location of the submission, based on ISP or use of VPN? I'm in the US with a US-based ISP. Maybe there's less "flak" there, I dunno. Edit: Just ran NPE--and once again, I'll submit a report about HiBit to Norton. Sandboxie, I'll leave because the versions change much more often and release builds are signed. [spoiler][ATTACH]271141[/ATTACH][/spoiler] [/QUOTE]
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