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Windows Malware Removal Help & Support
Browser virus, likely Chromestera
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<blockquote data-quote="icotonev" data-source="post: 1121524" data-attributes="member: 60030"><p>Hello , Farquaad..! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><ul> <li data-xf-list-type="ul">Download the <strong><a href="https://www.revouninstaller.com/revo-uninstaller-free-download/" target="_blank">Revo Uninstaller (Free Download)</a></strong> and save it on your Desktop.</li> <li data-xf-list-type="ul">Double click on the exe file created on your Desktop to run the installer, and follow the instructions to install the program.</li> <li data-xf-list-type="ul">Double click the program's icon to open it.</li> <li data-xf-list-type="ul">Write in the search area, on the top left<strong>,</strong> the following program:</li> </ul><hr /><p>[CODE]App Explorer</p><p>WebAdvisor by McAfee[/CODE]</p><p></p><ul> <li data-xf-list-type="ul">Choose the <strong>Uninstall tab</strong> from the menu and let the program to create a <strong>Restore point.</strong></li> <li data-xf-list-type="ul">Choose <strong>Scan</strong>, and then the <strong>Advanced mode scan.</strong></li> <li data-xf-list-type="ul">Select all the <strong>Online Services</strong> items found, <strong>Delete</strong> and <strong>Next.</strong></li> <li data-xf-list-type="ul">Let the procedure be completed and click on <strong>Finish.</strong></li> <li data-xf-list-type="ul"><strong>Restart </strong>the computer.</li> </ul><p></p><p><strong>Next ...;</strong></p><p></p><p>Uninstall <strong>WebAdvisor by McAfee</strong> using <strong><span style="color: rgb(184, 49, 47)">Method 2</span></strong> on the following web page ...</p><p></p><p><a href="https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view" target="_blank">https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view</a></p><p></p><p>... do not activate your subscription before removing it, unless you want to be nagged forever more by McAfee to re-subscribe.</p><p></p><p>Do not try to uninstall it using the inbuilt uninstaller in Windows, because it doesn't do a very good job and will often leave orphans.</p><p></p><p><strong>When finished uninstalling McAfee .... reboot your computer</strong></p><p><strong></strong></p><p><strong></strong></p><p><strong>Next ...;</strong></p><p></p><p></p><p><u><span style="color: rgb(41, 105, 176)"><strong>Farbar Recovery Scan Tool - Fix</strong></span></u></p><p></p><p><span style="color: rgb(184, 49, 47)"><strong>NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone</strong></span></p><p></p><p>Please download the <strong>attached file</strong> to the <strong>same folder where the Farbar tool</strong> is running from.</p><p>The location is listed in the 3rd line of the FRST.txt log you have submitted.</p><p></p><p>Run <strong>FRST</strong> and click <strong>Fix</strong> only once and wait.</p><p></p><p>The Computer will restart when the fix is completed.</p><p></p><p>It will create a log (<strong>Fixlog.txt)</strong> please post it to your reply.</p><p></p><p></p><p><strong>In your next reply, please include:</strong></p><ul> <li data-xf-list-type="ul">Fixlog.txt</li> </ul></blockquote><p></p>
[QUOTE="icotonev, post: 1121524, member: 60030"] Hello , Farquaad..! :) [LIST] [*]Download the [B][URL='https://www.revouninstaller.com/revo-uninstaller-free-download/']Revo Uninstaller (Free Download)[/URL][/B] and save it on your Desktop. [*]Double click on the exe file created on your Desktop to run the installer, and follow the instructions to install the program. [*]Double click the program's icon to open it. [*]Write in the search area, on the top left[B],[/B] the following program: [/LIST] [HR][/HR] [CODE]App Explorer WebAdvisor by McAfee[/CODE] [LIST] [*]Choose the [B]Uninstall tab[/B] from the menu and let the program to create a [B]Restore point.[/B] [*]Choose [B]Scan[/B], and then the [B]Advanced mode scan.[/B] [*]Select all the [B]Online Services[/B] items found, [B]Delete[/B] and [B]Next.[/B] [*]Let the procedure be completed and click on [B]Finish.[/B] [*][B]Restart [/B]the computer. [/LIST] [B]Next ...;[/B] Uninstall [B]WebAdvisor by McAfee[/B] using [B][COLOR=rgb(184, 49, 47)]Method 2[/COLOR][/B] on the following web page ... [URL]https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view[/URL] ... do not activate your subscription before removing it, unless you want to be nagged forever more by McAfee to re-subscribe. Do not try to uninstall it using the inbuilt uninstaller in Windows, because it doesn't do a very good job and will often leave orphans. [B]When finished uninstalling McAfee .... reboot your computer Next ...;[/B] [U][COLOR=rgb(41, 105, 176)][B]Farbar Recovery Scan Tool - Fix[/B][/COLOR][/U] [COLOR=rgb(184, 49, 47)][B]NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone[/B][/COLOR] Please download the [B]attached file[/B] to the [B]same folder where the Farbar tool[/B] is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run [B]FRST[/B] and click [B]Fix[/B] only once and wait. The Computer will restart when the fix is completed. It will create a log ([B]Fixlog.txt)[/B] please post it to your reply. [B]In your next reply, please include:[/B] [LIST] [*]Fixlog.txt [/LIST] [/QUOTE]
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