.btos virus - ransomware help needed!
- Thread starter deridavi1432help
- Start date
- Status
- Nov 5, 2019
- 1,597
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
The Btos Ransomware is part of the STOP ransomware family.
As far as we know not the only way to recover your file is if you have a backup on an external drive.
You can follow the instructions on this page for confirmation.
id-ransomware.malwarehunterteam.com
The malware may have changed some of your settings.
We can check and advise you if anything bad items still lurking around.
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.
Please attach the logs for my review.
Let me know what other problems persists with this computer.
Wait for further instructions
====
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
The Btos Ransomware is part of the STOP ransomware family.
As far as we know not the only way to recover your file is if you have a backup on an external drive.
You can follow the instructions on this page for confirmation.
ID Ransomware
Upload a ransom note and/or sample encrypted file to identify the ransomware that has encrypted your data.
id-ransomware.malwarehunterteam.com
The malware may have changed some of your settings.
We can check and advise you if anything bad items still lurking around.
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.
Please attach the logs for my review.
Let me know what other problems persists with this computer.
Wait for further instructions
====
- Nov 5, 2019
- 1,597
- Status
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