Can't Remove MySearchDial.com

[roaddog]

Google Chrome homepage is stuck on mysearchdial.com. Opening a new tab however gives me google.com

IE is fixed now, but used to be the same problem.

Thanks for reading

 

[TwinHeadedEagle]

What happened with the reports?

 

[roaddog]

messed it up, are they working now?

 

[TwinHeadedEagle]

Please download zoek.zip or zoek.rar by smeenk (

) from here or here and save it to your Desktop.
Unpack the archive...

• Close any open browsers
• Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this or this Instruction.
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:
  
  

  createsrpoint; 
  StandardSearch; 
  emptyfolderscheck; 
  installer-list; 
  installedprogs; 
  uninstall-list;

• Click on
  
  button.
  Please wait until a logreport will open (this can be after reboot)
  
• Save notepad to your Desktop and attach here zoek-results.log
  Note: It will also create a log in the C:\ directory named "zoek-results.log"

 

[roaddog]

Zoek results file attached

 

[TwinHeadedEagle]

Run Zoek with the script below and attach produced report:

emptyfolderscheck;delete
emtpyalltemp;
autoclean;
emptyclsid;

 

[roaddog]

I ran the script, but it didn't produce a report. below is a copy/paste of what was in the Zoek screen.

Zoek.exe v5.0.0.0 Updated 15-February-2014
Tool run by Roaddog on Sun 02/16/2014 at 0:29:14.22.
Microsoft Windows 7 Ultimate 6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Roaddog.XPS8700-WIN7\Downloads\zoek.exe [Scan all users] [Script inserted]

===== Runcheck 0:29:24.97 =====

--- Create Environment Variables 0:29:25.23
--- Checking Input 0:29:31.14
--- AU AppData Check 0:29:32.70
--- Remove From Windows Installer 0:29:33.81
--- Empty Folders Check 0:29:58.82
--- IE Startpage Check 0:30:02.02
--- Program Files DB Check 0:30:11.83
--- C:\Users\Default\AppData\Roaming DB Check 0:30:31.85
--- C:\Users\Default User\AppData\Roaming DB Check 0:30:31.85
--- C:\Users\Roaddog.XPS8700-WIN7\AppData\Roaming DB Check 0:30:31.85
--- C:\Windows\SysNative\config\systemprofile\AppData\Roaming DB Check 0:30:31.85
--- C:\Windows\sysWoW64\config\systemprofile\AppData\Roaming DB Check 0:30:31.85
--- C:\Windows\serviceprofiles\networkservice\AppData\Roaming DB Check 0:30:31.85
--- C:\Windows\serviceprofiles\Localservice\AppData\Roaming DB Check 0:30:31.85
--- C:\Users\Roaddog.XPS8700-WIN7 DB Check 0:31:23.25
--- C:\ProgramData DB Check 0:31:30.34
--- C:\Users\Default\AppData\Local DB Check 0:31:30.85
--- C:\Users\Default User\AppData\Local DB Check 0:31:30.85
--- C:\Users\Roaddog.XPS8700-WIN7\AppData\Local DB Check 0:31:30.85
--- C:\Windows\SysNative\config\systemprofile\AppData\Local DB Check 0:31:30.85
--- C:\Windows\sysWoW64\config\systemprofile\AppData\Local DB Check 0:31:30.85
--- C:\Windows\serviceprofiles\networkservice\AppData\Local DB Check 0:31:30.85
--- C:\Windows\serviceprofiles\Localservice\AppData\Local DB Check 0:31:30.85
--- C:\ProgramData\Microsoft\Windows\Start Menu\Programs DB Check 0:32:05.54
--- C:\Users\Roaddog.XPS8700-WIN7\AppData\Roaming\Microsoft\Windows\Start Menu\Programs DB Check 0:32:09.12
--- Tasks DB Check 0:32:11.15
--- Downloads DB Check 0:32:12.66
--- C:\Users\Roaddog.XPS8700-WIN7\AppData\LocalLow DB Check 0:32:14.77
--- C:\Windows\SysNative\config\systemprofile\AppData\LocalLow DB Check 0:32:14.77
--- C:\Windows\sysWoW64\config\systemprofile\AppData\LocalLow DB Check 0:32:14.77
--- C:\Windows\serviceprofiles\networkservice\AppData\LocalLow DB Check 0:32:14.77
--- C:\Windows\serviceprofiles\Localservice\AppData\LocalLow DB Check 0:32:14.77
--- Tasks2 DB Check 0:32:41.36
--- Documents DB Check 0:32:49.71
--- C:\Users\Roaddog.XPS8700-WIN7\Desktop DB Check 0:32:51.92
--- Services DB Check 0:32:54.89
--- FF prefs.js DB Check 0:33:00.07
--- Emptyclsid 0:33:00.71
--- Del by CLSID 0:33:01.90
--- Delete Services 0:33:13.83
--- Delete files\folders 0:33:15.42
--- Create Backups 0:33:15.48
--- Firefox Extensions 0:33:16.71
--- Chrome Look 0:33:16.85
--- IEdefaults 0:33:24.61
--- Del from Uninstall List 0:33:32.09
--- msconfig check 0:33:50.29
--- Empty IE Cache 0:33:50.56
--- Empty FF Cache 0:33:52.14
--- Empty CHR Cache 0:33:53.03
--- Empty Flash Cache 0:33:53.97
--- Empty Java Cache 0:33:55.10
--- C:\zoek_backups Content 0:33:56.58
--- Empty Temp 0:33:56.74

 

[TwinHeadedEagle]

How is the situation now?

 

[roaddog]

It is still the home page in Chrome

 

[TwinHeadedEagle]

Try this

https://support.google.com/chrome/answer/95314?hl=en

 

[roaddog]

Are you saying try setting my home page? I have set those options up, I can provide screenshot of my settings if you think that will help.

 

[TwinHeadedEagle]

So, what is the problem then?

 

[roaddog]

My homepage is mysearchdial.com still

 

[TwinHeadedEagle]

I gave you the instruction to change it.

 

[roaddog]

In my chrome settings, I have it as google.com. But when I load chrome, it takes me to mysearchdial.com

 

[TwinHeadedEagle]

Can you re-run Zoek one more time with the script I gave to you:

emtpyalltemp;
autoclean;

 

[roaddog]

That did it! Thanks for your time and patience, it's much appreciated.

 

[TwinHeadedEagle]

Can you post the reports for me?

 

[roaddog]

Sure, here you go.

 

[TwinHeadedEagle]

Ok, we're done


• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.