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<blockquote data-quote="Jack" data-source="post: 127426" data-attributes="member: 1"><p>Hello MacCallum,</p><p>Here is the direct download link: http://kb.eset.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe</p><p></p><p>Lets run these tools: </p><p></p><p><span style="font-size: 15px">STEP 1: Run a scan with ESETSirefefCleaner tool</span></p><ol> <li data-xf-list-type="ol">Click the link below to download the ESETSirefefCleaner tool, and save the file to your Desktop.<br /> <a href="http://download.eset.com/special/ESETSirefefCleaner.exe" target="_blank"><strong>ESET SIREFEFCLEANER TOOL DOWNLOAD LINK</strong></a> <em>(This link will automatically download ESETSirefefCleaner tool on your computer)</em></li> <li data-xf-list-type="ol">From your Desktop, double-click ESETSirefefCleaner utility. If security notifications appear, click Continue or Run. </li> <li data-xf-list-type="ol">The message "Win32/Sirefef.EV found in your system" will be displayed If an infection is found. Press <strong>Y</strong> on your keyboard to remove the infection.</li> <li data-xf-list-type="ol">Once the tool has run, you will be prompted to restore system services after you restart your computer. Press <strong>Y</strong> on your keyboard to restore system services and restart your computer.<br /> </li> <li data-xf-list-type="ol">Once your computer has restarted, if you are presented with a security notification click <strong>Yes</strong> or <strong>Allow</strong>.</li> <li data-xf-list-type="ol">Click Yes at the ESET Services Repair tool window.</li> <li data-xf-list-type="ol">Once the ESET Services Repair process is complete, you will again be prompted to restart your computer, to do so click <strong>Yes</strong>.</li> </ol><hr /><p></p><p><span style="font-size: 15px">STEP 2: Run a scan with RogueKiller</span></p><p><ol></p><p> <li>Please <<strong>>download the latest official version of </<strong>><<strong>>RogueKiller</<strong>>.</strong></strong></strong></strong></p><p><strong><strong><strong><strong><a href="http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe" rel="nofollow" target="_blank"><strong>RogueKiller Download Link</strong></a> <em>(This link will automatically download RogueKiller on your computer)</em></li></strong></strong></strong></strong></p><p><strong><strong><strong><strong> <li><<strong>>Double click on RogueKiller.exe</<strong>> to start this utility and then <<strong>>wait for the Prescan to complete</<strong>>.This should take only a few seconds and then you can <<strong>>click the Start button</<strong>> to perform a system scan.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img title="Click on the Start button to perform a system scan" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-1.png" alt="[Image: roguekiller-1.png]" width="600" height="450" border="0" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>After the scan has completed, <<strong>>press the Delete button</<strong>> to remove any malicious registry keys.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img title="Press Delete to remove the malicious registry keys" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-2.png" alt="[Image: roguekiller-2.png]" width="600" height="450" border="0" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>The report has been created on the desktop.In your next reply please post: </strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> </strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>All RKreport.txt </strong> text files located on your desktop.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /><p></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p> <strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 15px">STEP 3: Run a computer scan with HitmanPro</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li><<strong>>Download the latest official version of HitmanPro</<strong>>.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <<strong>>HITMANPRO DOWNLOAD LINK</<strong>></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Start HitmanPro by <<strong>>double clicking on the previously downloaded file</<strong>> and then following the prompts.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below. Click Next.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Click <<strong>>Activate free license</<strong>> to start the free 30 days trial and remove the malicious files.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px"><strong>What's next?</strong></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">Attach the following logs to your post (You can find <a href="http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072" target="_blank"><strong>here</strong></a> details on how to use the Attachment System): </span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">1. RogueKiller logs</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">2.HitmanPro Log</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">3.Let me know if you had any problems with the above instructions and also <strong>let me know how things are running now!</strong></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="Jack, post: 127426, member: 1"] Hello MacCallum, Here is the direct download link: http://kb.eset.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe Lets run these tools: [SIZE=4]STEP 1: Run a scan with ESETSirefefCleaner tool[/SIZE] [list=1][*]Click the link below to download the ESETSirefefCleaner tool, and save the file to your Desktop. [url=http://download.eset.com/special/ESETSirefefCleaner.exe][b]ESET SIREFEFCLEANER TOOL DOWNLOAD LINK[/b][/url] [i](This link will automatically download ESETSirefefCleaner tool on your computer)[/i] [*]From your Desktop, double-click ESETSirefefCleaner utility. If security notifications appear, click Continue or Run. [*]The message "Win32/Sirefef.EV found in your system" will be displayed If an infection is found. Press [b]Y[/b] on your keyboard to remove the infection. [*]Once the tool has run, you will be prompted to restore system services after you restart your computer. Press [b]Y[/b] on your keyboard to restore system services and restart your computer. [*]Once your computer has restarted, if you are presented with a security notification click [b]Yes[/b] or [b]Allow[/b]. [*]Click Yes at the ESET Services Repair tool window. [*]Once the ESET Services Repair process is complete, you will again be prompted to restart your computer, to do so click [b]Yes[/b].[/list] [hr] [SIZE=4]STEP 2: Run a scan with RogueKiller[/SIZE] <ol> <li>Please <[b]>download the latest official version of </[b]><[b]>RogueKiller</[b]>. <a href="http://www.sur-la-toile.com/RogueKiller/RogueKiller.exe" rel="nofollow" target="_blank">[b]RogueKiller Download Link[/b]</a> [i](This link will automatically download RogueKiller on your computer)[/i]</li> <li><[b]>Double click on RogueKiller.exe</[b]> to start this utility and then <[b]>wait for the Prescan to complete</[b]>.This should take only a few seconds and then you can <[b]>click the Start button</[b]> to perform a system scan. <img title="Click on the Start button to perform a system scan" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-1.png" alt="[Image: roguekiller-1.png]" width="600" height="450" border="0" /></li> <li>After the scan has completed, <[b]>press the Delete button</[b]> to remove any malicious registry keys. <img title="Press Delete to remove the malicious registry keys" src="http://malwaretips.com/blogs/wp-content/uploads/2012/04/roguek-2.png" alt="[Image: roguekiller-2.png]" width="600" height="450" border="0" /></li> </ol> The report has been created on the desktop.In your next reply please post: [b]All RKreport.txt [/b] text files located on your desktop. [hr] [SIZE=4]STEP 3: Run a computer scan with HitmanPro[/SIZE] <ol> <li><[b]>Download the latest official version of HitmanPro</[b]>. <a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <[b]>HITMANPRO DOWNLOAD LINK</[b]></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li> <li>Start HitmanPro by <[b]>double clicking on the previously downloaded file</[b]> and then following the prompts. <img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li> <li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below. Click Next. <img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li> <li>Click <[b]>Activate free license</[b]> to start the free 30 days trial and remove the malicious files. <img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li> </ol> [SIZE=5][b]What's next?[/b] Attach the following logs to your post (You can find [url=http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072][b]here[/b][/url] details on how to use the Attachment System): 1. RogueKiller logs 2.HitmanPro Log 3.Let me know if you had any problems with the above instructions and also [b]let me know how things are running now![/b][/SIZE][/b][/b][/b][/b][/b][/b][/b][/b][/hr][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/hr] [/QUOTE]
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