I've gotten hit with QuickShare adware. It's slowing down my computer and seems to be affecting the responsiveness of my keyboard.
When I've gotten adware in the past, I've gone to the computer's control panel, then to the uninstall/remove list, clicked the program that I wanted to remove, uninstalled it, restarted the computer, and that was it.
But QuickShare has gotten around this. When I clicked QuickShare to uninstall it, a message box appeared telling me that Windows was "configuring" QuickShare. This process continued indefinitely - the little floating task spiral icon never stopped spinning. When I finally cancelled this endless "configuration," a new message box appeared and asked me if I want something called Browserhelper to make changes to my computer. I sure didn't, and when I clicked "no," the message box disappeared, bringing me back to square one. If I started over, the process repeated itself.
I posted this problem on Microsoft's Malware site, and a couple of people urged me to visit MalwareTips and follow the instructions on another thread addressing QuickShare infection. These instructions urged me either to perform the steps that I already took or to use malware removal tools, specifically Adwcleaner and Malwarebyte. I used these tools, but they neither removed nor detected QuickShare.
Using them, however, did have one result. Now when I try to uninstall QuickShare, I get a message box complaining that QuickShare's "installation resource" pathway has been lost (the two anti-malware programs must have removed it). Consequently, Windows no longer tries to "configure" QuickShare and there's no petition to allow Browserhelper to make changes to my computer. But QuickShare itself won't go away - it still doesn't budge when I try to uninstall it. Uninstallation efforts simply prompt the "installation resource" complaint mentioned above.
I should mention that my Kaspersky Anti-Virus/Adware protection is ineffective. It can't even detect QuickShare as adware, in spite of QuickShare's appearance in my control panel's add/remove list.
It seems that QuickShare is trying to use my uninstall command to infect my computer with even more adware. Short of taking my computer to a tech specialist, does anyone know how I can deal with this?
Thanks in advance.
When I've gotten adware in the past, I've gone to the computer's control panel, then to the uninstall/remove list, clicked the program that I wanted to remove, uninstalled it, restarted the computer, and that was it.
But QuickShare has gotten around this. When I clicked QuickShare to uninstall it, a message box appeared telling me that Windows was "configuring" QuickShare. This process continued indefinitely - the little floating task spiral icon never stopped spinning. When I finally cancelled this endless "configuration," a new message box appeared and asked me if I want something called Browserhelper to make changes to my computer. I sure didn't, and when I clicked "no," the message box disappeared, bringing me back to square one. If I started over, the process repeated itself.
I posted this problem on Microsoft's Malware site, and a couple of people urged me to visit MalwareTips and follow the instructions on another thread addressing QuickShare infection. These instructions urged me either to perform the steps that I already took or to use malware removal tools, specifically Adwcleaner and Malwarebyte. I used these tools, but they neither removed nor detected QuickShare.
Using them, however, did have one result. Now when I try to uninstall QuickShare, I get a message box complaining that QuickShare's "installation resource" pathway has been lost (the two anti-malware programs must have removed it). Consequently, Windows no longer tries to "configure" QuickShare and there's no petition to allow Browserhelper to make changes to my computer. But QuickShare itself won't go away - it still doesn't budge when I try to uninstall it. Uninstallation efforts simply prompt the "installation resource" complaint mentioned above.
I should mention that my Kaspersky Anti-Virus/Adware protection is ineffective. It can't even detect QuickShare as adware, in spite of QuickShare's appearance in my control panel's add/remove list.
It seems that QuickShare is trying to use my uninstall command to infect my computer with even more adware. Short of taking my computer to a tech specialist, does anyone know how I can deal with this?
Thanks in advance.
