Cassiopesa - cannot remove

[Christine Bees]

Hello, my parents both managed to upload Cassiopesa in the past few months - unsure exactly how long they have had it. Thank you so much for the very detailed instructions on your site. We followed them precisely but still Cassiopesa remains. Any advice/updates on the instructions? Do we have to dump and reload Windows (10)? Has anyone tried this, and were infected files/virus reintroduced after the Windows upload? Thanks very much.

 

[struppigel]

Hello Christine,

I am Karsten and will help you with malware-related problems.

Please familiarize yourself with the following ground rules before you start.

• Read my instructions thoroughly, carry out each step in the given order.
• Do not make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
• If you are unsure about anything or if you encounter any problems, please stop and inform me about it.
• Stick with me until I tell you that your computer is clean. Absence of symptoms does not mean that your computer is free of malware.
• Back up important files before we start.
• Note: On weekends I might be slow to reply

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Farbar Recovery Scan Tool (FRST) Scan

• Please download Farbar Recovery Scan Tool and save the file to your Desktop. (Note: choose the right version, 64 or 32 bit, for your operating system, only one will run)
• Double-click FRST64.exe to run the programme.
• Click Yes to the disclaimer.
• Ensure the Addition.txt box is checked.
• Click the Scan button and let the programme run.
• Upon completion, click OK, then OK on the Addition.txt pop up screen.
• Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Attach both logs in your next reply.

 

[struppigel]

Are you still with me? I will close this topic in 3 days.