Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
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Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and
paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please
attach it to your reply.
Please attach the logs for my review.
How to attach a file to your reply:
In the
Reply section in the bottom of the topic Click the "
more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]
Let me know what problems persists.
Wait for further instructions
p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
OR, you should restore the program from the Quarantine folder.
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Before you post the logs I need you to execute the following:
I need to know what extension is causing this program and we should find it in the Group policy keys.
Please download the attached
Fixlist.txt file to the
same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.
Run
FRST and click
Fix only once and wait.
The Computer will restart when the fix is completed.
It will create a fixlog.txt make sure you post as well as the other logs I asked for.
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Please post the 3 logs for my review.
Wait for further instructions.
