Reply to thread

Message

<blockquote data-quote="ForgottenSeer 823865" data-source="post: 850661">Exactly. I was their Community manager at the time we decided to dropped the Firewall , hence abandoning Emsisoft Security Suite. All the backfire we got came mostly from dissatisfied geeks (which i totally understand, myself being one) but the core of our customers were very Average Joes who didn&#039;t even look at the settings (install &amp; forget type). Then later after we ditched the said FW, the number of support tickets quite dropped.Basically if your main customers are Average Joe (which it is for 99% of the home users products), you can&#039;t burden them with tons of features/settings, this means you have to be very good at what you do since you can&#039;t add too complex components.Emsisoft managed to do it by having an efficient BB that doesn&#039;t requires much input nor gives much settings to mess with since the default settings are almost the &quot;max settings&quot;.I used to write configuration guides here for Emsi Online Armor and Emsi AM (when they were very geeky tools) but when i got the &quot;debloated&quot; version and tried to do the same as Emsi CM to help users , my guide concept was basically useless and would take less than half a page...</blockquote>

[QUOTE="ForgottenSeer 823865, post: 850661"] Exactly. I was their Community manager at the time we decided to dropped the Firewall , hence abandoning Emsisoft Security Suite. All the backfire we got came mostly from dissatisfied geeks (which i totally understand, myself being one) but the core of our customers were very Average Joes who didn't even look at the settings (install & forget type). Then later after we ditched the said FW, the number of support tickets quite dropped. Basically if your main customers are Average Joe (which it is for 99% of the home users products), you can't burden them with tons of features/settings, this means you have to be very good at what you do since you can't add too complex components. Emsisoft managed to do it by having an efficient BB that doesn't requires much input nor gives much settings to mess with since the default settings are almost the "max settings". I used to write configuration guides here for Emsi Online Armor and Emsi AM (when they were very geeky tools) but when i got the "debloated" version and tried to do the same as Emsi CM to help users , my guide concept was basically useless and would take less than half a page... [/QUOTE]

Verification