Customer Care Giant TTEC Hit By Ransomware

[upnorth]

Content source

https://krebsonsecurity.com/2021/09/customer-care-giant-ttec-hit-by-ransomware/

TTEC a company used by some of the world’s largest brands to help manage customer support and sales online and over the phone, is dealing with disruptions from a network security incident resulting from a ransomware attack, KrebsOnSecurity has learned.

On Sept. 14, KrebsOnSecurity heard from a reader who passed on an internal message apparently sent by TTEC to certain employees regarding the status of a widespread system outage that began on Sunday, Sept. 12. “We’re continuing to address the system outage impacting access to the network, applications and customer support,” reads an internal message sent by TTEC to certain employees. TTEC has not responded to requests for comment. A phone call placed to the media contact number listed on an August 2021 TTEC earnings release produced a message saying it was a non-working number. [Update, 6:20 p.m. ET: TTEC confirmed a ransomware attack.

The extent and severity of the incident at TTEC remains unknown

Customer Care Giant TTEC Hit By Ransomware – Krebs on Security

krebsonsecurity.com

 

[Dave Russo]

What is the penalty for getting caught? I am not in the know as laws very country to country, but sure would like to see some news where criminals get caught and what happens to them. It seems rare? Thanks, upnorth for the article

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