Hello,
Please download
Zemana AntiMalware and save it to your
Desktop.
- Install the program and once the installation is complete it will start automatically.
- Without changing any options, press Scan to begin.
- After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
- Open Zemana AntiMalware again.
- Click on
icon and double click the latest report.
- Now click File > Save As and choose your Desktop before pressing Save.
- The only left thing is to attach saved report in your next message.
Fix with AdwCleaner
Please download
AdwCleaner by Xplode and save the file to your
Desktop.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Accept the Terms of use.
- Wait until the database is updated.
- Click Scan.
- When finished, please click Clean.
- Your PC should reboot now.
- After reboot, logfile will be opened. Copy its content into your next reply.
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner