dllhost.exe COM surrogate infection

[ericdanko]

When I try to run the Farbar tool, I get the error after I hit scan: Line 10220 Error: Variable used without being declared. This was for the 64 bit, which is what my system is. I tried the other one and it wouldn't start, saying it wasn't compatible or something to that effect.

Please help...this malware is unreal. I am unable to open any pictures or enable my security software.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Can you make a picture of Farbar error?

 

[ericdanko]

OK...I just followed the post, so I can get your responses immediately. I attached the screenshot and the log that was generated up to when the app stopped. I investigated this for hours last night. I cleaned the COM surrogate with a Norton cleaning thing from the website, that worked. However, I still get a ton of open Internet Explorers in my task manager, even when I don't have the program open. I close them, they reopen. I ran spybot, superantivirus and ccleaner. I found out I got hacked in many of my folders, since there are files in there telling me that:

What happened to your files ?
All of your files were protected by a strong encryption with RSA-2048 using CryptoWall 2.0.
More information about the encryption keys using RSA-2048 can be found here: http://en.wikipedia.org/wiki/RSA_(cryptosystem)


What does this mean ?
This means that the structure and data within your files have been irrevocably changed, you will not be able to work with them, read them or see them,
it is the same thing as losing them forever, but with our help, you can restore them.


How did this happen ?
Especially for you, on our server was generated the secret key pair RSA-2048 - public and private.
All your files were encrypted with the public key, which has been transferred to your computer via the Internet.
Decrypting of your files is only possible with the help of the private key and decrypt program, which is on our secret server.


What do I do ?
Alas, if you do not take the necessary measures for the specified time then the conditions for obtaining the private key will be changed.
If you really value your data, then we suggest you do not waste valuable time searching for other solutions because they do not exist."


There are further instructions to send bitcoins to a specific address, in the amount of $500 to get the device to decrypt my files. They let me decrypt one file for free, I guess to show it is legit. I have 7 days, or the price goes up to $1000.

Have you heard of this? How do I clean my computer without a full reboot? I cannot open Skype, or many other apps. Most of my files are encrypted on the computer.

Thank you for your help. Beers coming your way!

 

[ericdanko]

I had to put this in a separate post. It kept saying it was spam like in the other post.

 

[TwinHeadedEagle]

You're missing second report.

 

[ericdanko]

Which one am I missing? I got the TDSKiller in the first post and the FRST in the second? Please clarify.

 

[TwinHeadedEagle]

You're missing Addition.txt report.

 

[ericdanko]

Thank you. Which program generates that report?

 

[TwinHeadedEagle]

Try this way:

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[ericdanko]

Hello,

I just ran it again like you said, but I got the error and only the one logfile was generated. The second one was not. When I run the program, I got the same error that I screenshotted previously. I cannot attach the logfile this time. When I do, I get a website error saying that:

The following error occurred
There was a problem uploading your file.

FRST.txt

 

[TwinHeadedEagle]

Can you just copy/paste their content?

 

[ericdanko]

Ok...it is letting me now. May have been a site error yesterday. It was down for a little bit and then I tried uploading right after that.

 

[TwinHeadedEagle]

Good. I still need Addition.txt report.

 

[ericdanko]

It will not create it. I tried it exactly as you instructed. Is there something else we can do?

Have you heard of these encryption programs and the request for money to get the decoder?

Thank you.

 

[ericdanko]

I downloaded it again and got it. They are attached. I ran TDSSKiller again and attached that as well.

 

[TwinHeadedEagle]

Multiple Resident Protection warning!

Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

• avast! Antivirus
• Baidu Antivirus

Uninstallation procedure:

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[ericdanko]

It is attached.

 

[TwinHeadedEagle]

Good. How is your PC now?

 

[ericdanko]

I think it is good. What specifically should I be looking for? I just sent money today to buy bitcoins to pay these guys to get the decryption program to get my files back.

 

[TwinHeadedEagle]

Okay, keep me updated.