Solved Downloaded a file called "install.exe". PC now locked.

[Haziqohsemm]

I was on YouTube looking for a certain file, and came across it. I downloaded it and it was a .RAR file. I clicked on it and inside it had an application called "install.exe". I clicked it and it brought up some errors and closed everything that I had opened. It then came up with an error and closed every program I tried to open. I realized I downloaded something malicious and rebooted my Windows 8.1. It booted like normal and once it loaded my user, instead of showing the Metro interface it instead came up with a window similar to the one that pops up when you open an administrator program and it asks for the admin password. This said the following:



Window name: User Account Control



Message: THIS COMPUTER HAS BEEN LOCKED

PROGRAM NAME: INSTALL.EXE

VERIFIED PUBLISHER: UNKNOWN

FILE ORIGIN: HARD DRIVE ON THIS COMPUTER.



To continue, type an administrato password and then click Yes.



(A Windows 7-like profile picture appears with the word admin next to it and a text box under it)



Under the text box there are two buttons.



"Get Password" and "Unlock".



Pressing Unlock will do nothing but pressing Get Password will bring me to a site called "gotlinks.co/2zCz", and that's the only reason I am able to use the Internet right now since it opened it up for me to complete one of their offers.



I can't use the charm bar, my desktop background is black with no icons and there's no Metro interface or start bar (I think that's what it's called) at the bottom.



Help would be greatly appreciated.



Thanks.

 

[Haziqohsemm]

Anybody help please ..

 

[TwinHeadedEagle]

Do you have USB flash and access to another PC?

 

[Haziqohsemm]

Yaa surely , i've used HitmanPro but it looked like doesn't work .
When i'm trying to get in safe mode with command prompt it will show nothing ...

 

[TwinHeadedEagle]

Before we begin, I want you to have this in mind:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.

Please download Farbar Recovery Scan Tool and save it to a flash drive.

• Plug the flashdrive into the infected PC.
• Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
• Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.

In the next menu, use the arrow keys on the keyboard to highlight Command Prompt and press Enter.

• In the command window type in notepad and press Enter.
• When notepad opens, click File and select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe and press Enter.

Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run. When the tool opens click Yes to disclaimer.
• Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.

 

[Haziqohsemm]

Done . Here is

 

[TwinHeadedEagle]

Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment


Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....

• Press the Fix button once and wait.
• FRST will process fixlist.txt
• When finished, it will produce a log fixlog.txt on your USB flashdrive.

>> Exit out of Recovery Environment and post me the log please.



Try to boot Windows normally...

 

[Haziqohsemm]

I'm really greatful . Thank God
Thanks buddy , but first i asking your pleasure can you teach me hot to make that fixlist ?

I really thanked to you.

here is mine fixlog

 

[Haziqohsemm]

*grateful

 

[TwinHeadedEagle]

If you're interested in malware removal, go here --> http://www.uniteagainstmalware.com/index.php

Can you boot now?

 

[Sajeeb]

please help me out @TwinHeadedEagle
i am not so good in computers
do you think installing new os will fix this problem?

 

[TwinHeadedEagle]

please help me out @TwinHeadedEagle
i am not so good in computers
do you think installing new os will fix this problem?

Open your own topic.