ehiz file won't decrypt

[bobby12]

Hi,

I have picture, video files and other documents that got encrypted with the Ransomware with the extention .ehiz. I tried running the Emsisoft Decryptor for STOP Djvu but it says this the files can't be decrypted and it's impossible to do so. I tried this guide too How to remove EHIZ ransomware (Virus Removal Guide). What are my options now.

Thanks

 

[nasdaq]

Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
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From what we know now, your files are not recoverable.
Your only solution would be to restore the files from a good backup if you have one.

The compromised files can be transferred to a CD or Flash drive.
Should a solution be found in the future you may be able to restore them.

It's never to late to use common sense to guard against being infected.
Tips on how to prevent ransomware attacks

How to Protect Yourself from Ransomware

What does ransomware do and how can I protect myself? Learn how to protect your computer with ransomware scanners

www.kaspersky.com

Good luck.
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iIf you have any other issues with this computer please run this scan.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:

Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]

Attach the file(s). A 2 Steps process.
Reply to this topic.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach. <- Step 1.
Click Attach this file. <- Step 2.
Click the Add reply button.

Please post the logs for my review.

Wait for further instructions

p.s.
The Farbar program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
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