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I take that's was a free licences, if so it probably got revoked the thing is the free licences are not meant to be for everyone it only meant to be for the  customers of the company that the free key is for.

The issue is the promo key for it  gets posted/leaked and user use that  as a free licence even when they not technically eligible sure it might work but the risk is the licence can be revoked at anytime.