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Windows Malware Removal Help & Support
Fake google chrome entry in task manager causing popups and system slowness
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<blockquote data-quote="Martin DiGirolamo" data-source="post: 332781" data-attributes="member: 33058"><p>Hello,</p><p></p><p>First off, I'm a new member to the forum and I would like to express my sincere appreciation for help resolving this problem. I'm usually able to clean up malware but have not been successful in this case. As I've read through the furum, I've noticed other posts with a similar issue so this must be something new going around.</p><p></p><p>The issue I have is popups (always three windows) which became noticeable about five days ago and prompted my actions. I have two accounts on the infected PC and the issue is present on one account while the other account is free of the issue. As I investigated, I noticed a fake google chrome entry in the processes tab of the task manager. Its name is "cphngsji.exe*32" and its listed description is "google chrome." There are 10 to 15 entries in the task manager and it varies increasing and decreasing randomly. The randomly increasing and decreasing entries are visible and correspond to peaks and valleys in the CPU usage trace on the performance tab of the task manager. I also have an issue with the CPU fan running a great deal of the time when the infected account is active. This began several months ago and I now believe it is a result of this infection.</p><p></p><p>So far I have run my antivirus (McAfee), a tool called SUPERAntiSpyware Free Edition. They were able to find and fix other bugs but not this one. I also ran a McAfee tool called 'GetSusp' which identified three PUP's and one Assumed Dirty File. I ran AdwCleaner which found and cleaned several items (the PUP's identified by 'GetSusp'). After all this I still have the issue. Lastly, I ran AdwCleaner, ASWMBR & FRSTscan and saved the txt files and have attached them below. They are reflective of the current state of the PC.</p><p></p><p>Please advise on what you would like me to do next. Thanks!</p></blockquote><p></p>
[QUOTE="Martin DiGirolamo, post: 332781, member: 33058"] Hello, First off, I'm a new member to the forum and I would like to express my sincere appreciation for help resolving this problem. I'm usually able to clean up malware but have not been successful in this case. As I've read through the furum, I've noticed other posts with a similar issue so this must be something new going around. The issue I have is popups (always three windows) which became noticeable about five days ago and prompted my actions. I have two accounts on the infected PC and the issue is present on one account while the other account is free of the issue. As I investigated, I noticed a fake google chrome entry in the processes tab of the task manager. Its name is "cphngsji.exe*32" and its listed description is "google chrome." There are 10 to 15 entries in the task manager and it varies increasing and decreasing randomly. The randomly increasing and decreasing entries are visible and correspond to peaks and valleys in the CPU usage trace on the performance tab of the task manager. I also have an issue with the CPU fan running a great deal of the time when the infected account is active. This began several months ago and I now believe it is a result of this infection. So far I have run my antivirus (McAfee), a tool called SUPERAntiSpyware Free Edition. They were able to find and fix other bugs but not this one. I also ran a McAfee tool called 'GetSusp' which identified three PUP's and one Assumed Dirty File. I ran AdwCleaner which found and cleaned several items (the PUP's identified by 'GetSusp'). After all this I still have the issue. Lastly, I ran AdwCleaner, ASWMBR & FRSTscan and saved the txt files and have attached them below. They are reflective of the current state of the PC. Please advise on what you would like me to do next. Thanks! [/QUOTE]
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