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Hi and welcome to MalwareTips! :)

My name is Fiery and I would gladly assist you in removing the malware on your computer.

Before we start:
  • Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time. 
  • Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
  • Please be patient and stay with me until I give you the green lights and inform you that your PC is clean. 
  • The absence of symptoms does not mean your PC is fully disinfected.
  • If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital. 
  • Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.



Download Farbar Recovery Scan Tool from the below link:
<ul><li>For x32 (x86) bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST.exe" rel="nofollow external"><>Farbar Recovery Scan Tool</></a> and save it to a flash drive.
For x64 bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST64.exe" rel="nofollow external"><>Farbar Recovery Scan Tool x64</></a> and save it to a flash drive.</li>

<li>Plug the flashdrive into the infected PC.</li>

<li>Enter <>System Recovery Options</>.</li>

<>To enter System Recovery Options from the Advanced Boot Options:</>
<ul>
    <li>Restart the computer.</li>
    <li>As soon as the BIOS is loaded begin tapping the<> F8</> key until Advanced Boot Options appears.</li>
    <li>Use the arrow keys to select the <>Repair your computer</> menu item.</li>
    <li>Select <>US</> as the keyboard language settings, and then click <>Next</>.</li>
    <li>Select the operating system you want to repair, and then click <>Next</>.</li>
    <li>Select your user account an click <>Next</>.</li>
</ul>
<li>On the System Recovery Options menu you will get the following options:</span>
<pre>Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt</pre>
<ol>
    <li>Select <>Command Prompt</></li>
    <li>In the command window type in <>notepad</> and press <>Enter</>.</li>
    <li>The notepad opens. Under File menu select <>Open</>.</li>
    <li>Select "Computer" and find your flash drive letter and close the notepad.</li>
    <li>In the command window type <><span style="color: #ff0000;">e</span>:\frst.exe</> (for x64 bit version type <><span style="color: #ff0000;">e</span>:\frst64</>) and press <>Enter</>
<>Note:</><span style="color: #ff0000;"> Replace letter <>e</> with the drive letter of your flash drive.</span></li>
    <li>The tool will start to run.</li>
    <li>When the tool opens click <>Yes</> to disclaimer.</li>
    <li>Press <>Scan</> button.</li>
    <li><>FRST</> will let you know when the scan is complete and has written the <>FRST.txt</> to file, close out this message</li>
    <li>Type <>exit</> and reboot the computer normally</li>
    <li>Please copy and paste the log from your USB in your reply (FRST.txt )</li></li>
</ol>
</ul>
 
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