- May 26, 2014
- 1,051
These days I have a problem:Black Screens. Right before login. It was related to a faulty update in conjunction with a driver of the Dell mouse, that made the black screen happen. If you need help, please contact me (I have plenty of experience with this).
First: Unplug any attached cables and restart
Sometimes, simply disconnecting a mouse or cable is enough to cure a startup problem. The first time it happened to me, yanking the mouse solved the problem. However, sometimes it's not the solution.
Second: Restore From Safe Mode
If the above doesn't work, force-restart your computer. A window will pop up about using safe mode. Press enter on the "Safe Mode" option and navigate to system restore to restore your computer to when there was no black screen. If the black screen occurs still on restart or it occurs when boot up on Safe Mode, go to the next step.
Third: Run Chkdsk
If it even doesn't allow you to go into safe mode, run Chkdsk by tapping the F8 key and selecting the appropriate choice (Don't remember the exact name but it's something like check drivers). Restart your computer when it's done and see if it worked. If not, go to the fourth step
Fourth: Use Startup Repair
If you still can't get to the login/desktop screen, run startup repair by tapping the F8 key and selecting "Repairing Your Computer". Put in your language and fill out the form, the. Select "Repair Your System" and wait for it to finish.
Fifth: Restore Your System Using Recovery Options
This is probably the last chance to get your computer working. Do the same as the fourth step but instead select "Restore Your Computer" and wait for it to finish.
Sixth: Hardware Problem...
If all attempts failed, it might be a hardware problem. Check your video graphics card and replace it to see if it doesn't work. If your processor, HDD, or Memory failed it's better to get a new computer.
Hopefully this helps you
First: Unplug any attached cables and restart
Sometimes, simply disconnecting a mouse or cable is enough to cure a startup problem. The first time it happened to me, yanking the mouse solved the problem. However, sometimes it's not the solution.
Second: Restore From Safe Mode
If the above doesn't work, force-restart your computer. A window will pop up about using safe mode. Press enter on the "Safe Mode" option and navigate to system restore to restore your computer to when there was no black screen. If the black screen occurs still on restart or it occurs when boot up on Safe Mode, go to the next step.
Third: Run Chkdsk
If it even doesn't allow you to go into safe mode, run Chkdsk by tapping the F8 key and selecting the appropriate choice (Don't remember the exact name but it's something like check drivers). Restart your computer when it's done and see if it worked. If not, go to the fourth step
Fourth: Use Startup Repair
If you still can't get to the login/desktop screen, run startup repair by tapping the F8 key and selecting "Repairing Your Computer". Put in your language and fill out the form, the. Select "Repair Your System" and wait for it to finish.
Fifth: Restore Your System Using Recovery Options
This is probably the last chance to get your computer working. Do the same as the fourth step but instead select "Restore Your Computer" and wait for it to finish.
Sixth: Hardware Problem...
If all attempts failed, it might be a hardware problem. Check your video graphics card and replace it to see if it doesn't work. If your processor, HDD, or Memory failed it's better to get a new computer.
Hopefully this helps you