Solved Google searches almost unusable due to Search Donkey and rapsio

[Rich-searcher]

web pages that I used to work fine on my computer now are constantly showing a message at the bottom of the screen that says, " Website not responding" Recover or Cancel. Whichever button I push, I can't get the web site I want to respond. I think it is Search Donkey and rapsio that are hijacking my system.
Then I tried to follow your instructions for removal of mal ware. Step 1--Download and run FRST. When I click on the FRST link, I get a message "FRST64.exe is not commonly downloaded and could harm your computer." Another message from Norton Security Suite "FRST64 is unsafe." What should I do?

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  gpt.ini;z 
  C:\Windows\System32\GroupPolicy;v
  C:\Windows\SysWOW64\GroupPolicy;v
  process;
  services-list;
  systemspecs;
  startupall;
  skipfix-iedefaults;
  firefoxlook;
  chromelook;
  filesrcm;
  installedprogs;

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Rich-searcher]

Here is my zoek-results.txt file.

 

[TwinHeadedEagle]

Fix with ZOEK

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  XHGaJQCA;s
  C:\ProgramData\OyleNc;fs
  bopakagnckmlgajfccecajhnimjiiedh;chr
  autoclean;
  emptyalltemp;
  chrdefaults;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.




Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[Rich-searcher]

Ok, I ran zoek with the new script you gave me.
Attached is the txt file created by zoek.
I tried to also run Farbar Recovery Scan Tool when I try to download FRST I am getting a webpage that says "Bleepingcomputer.com Host error."

 

[Rich-searcher]

Now I was able to run FRST64.
FRST.txt and addition.txt attached.

 

[TwinHeadedEagle]

You didn't execute Zoek well. You need to execute my latest script.

 

[Rich-searcher]

Ok, I ran zoek again, using the second script you gave me.
Attached is the file created by zoek.

 

[TwinHeadedEagle]

Ok, proceed with the rest of my instructions.

 

[Rich-searcher]

I guess that means I need to uninstall FRST and then reinstall it? Then run FRST again. Then send you the FRST.txt and addition.txt?
I will get started on that now.

 

[Rich-searcher]

I ran FRST64.exe again.
Attached is the FRST.txt file. Can't find addition.txt file. It must only be created the first time you run FRST64.exe?

 

[TwinHeadedEagle]

Run FRST again, but now check Addition.txt report.

 

[Rich-searcher]

I ran FRST again. (FRST.txt attached) I can't find a new addition.txt. Your instructions say that addition.txt is only generated on the first time running frst.exe. I did send you addition.txt from the first running of frst in a previous message.

 

[TwinHeadedEagle]

First, go and remove SearchDonkey

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Rich-searcher]

Ok, I ran the FRST64.exe in fix mode with fixlist.txt in the same directory.
Attached is the fixlog.txt that was generated.

 

[TwinHeadedEagle]

How is your PC now?

 

[Rich-searcher]

TwinHeadedEagle:
I would say you did it. It is seeming like it is fixed. Congratulations and thanks. Have not done a lot with it since the fix but have not seen any problems.
I do have some questions:
Are all browsers fixed? I use Chrome and Mozilla occasionally. As a web designer I want to be sure that they all work with my designs.
Another question? How can I prevent this from happening again? Is Norton Security Suite adequate? I got it free from my internet service provider (Comcast.net).

 

[TwinHeadedEagle]

Yes, all browsers are now clean. I'll recommend you some software and readings how to avoid malware in the future.



Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.

Recommended reading:
​

MUST READ - security tips: Computer Security - a short guide to staying safer online. Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance: What to do if your Computer is running slowly?

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!



• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[TwinHeadedEagle]

Since this issue appears to be resolved, I am closing the topic. If that is not the case and you need or wish to continue with this topic, please contact me or any staff member with the address of the thread.

Other members who need assistance please start your own topic in a new thread. Thanks!