A report from Baltimore Sun reveals that the cyberattack was launched on Sunday at 8:30 AM, and 911 and 311 emergency services were switched to manual mode until 2 AM on Monday.
It was just “a limited breach,” Frank Johnson, chief information officer in the Mayor’s Office of Information Technology, was quoted as saying, with only the computer-aided dispatch (CAD) system pushed offline. The FBI said it provided technical assistance, and an investigation is under way to determine what exactly happened and who might be responsible for the attack.
“Instead of details of incoming callers seeking emergency support being relayed to dispatchers electronically, they were relayed by call center support staff manually,” J... (read more)
Read more: Hackers Take Down Baltimore 911 Dispatch System
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