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Windows Malware Removal Help & Support
Help remove zeroaccess rootkit
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<blockquote data-quote="Papirus" data-source="post: 93425" data-attributes="member: 4131"><p>Hi,</p><p></p><p>Well, I create the CD from the infected/corrupted desktop so I am not sure if in the process it infected those files before it got written to the CD. I am not familiar with how the Reatogo CD is created and I am just guessing for the possibilities.</p><p></p><p>I have 3 Hard Drives and all are partitioned. The X is for the CD. I am confused myself why only McAfee recognize the virus but not the other antivirus.</p><p></p><p>In regards to the network issues, the internet connection was lost even when I was still running the Comodo scan. However, I am not sure what had caused it. The Comodo found many issues during the scan but mostly on files reside in other drive (not C) except for sysbar.exe in C:\windows folder.</p><p></p><p>Today, I run the Minitoolbox from Windows Normal mode and attached the log file here. [attachment=3022]</p><p></p><p>Then I run the McAfee rootkit remover one more time and to my surprise there is <strong>NO</strong> more virus found. BTW. I did not run McAfee rootkit remover in Windows Normal mode yesterday but I run it in OTL windows mode. It looks like the Windows repair (Tweaking) fixed the problems by replacing those infected files (or rewriting the registries). Do you have any explanation to this solution?</p><p></p><p>Also, I tried to create another boot CD but this time I did it from a clean computer. After rebooting the system, I run the McAfee rootkit remover in OTL mode and it found zeroaccess malware on Shell32.dll and shdocvw.dll files on i386\system32 folders.</p><p></p><p>So at this time, the only problem I have is the internet connection or network driver problem (including firewall, socket, etc.)</p><p></p><p>If I run the backup restore and run the windows repair tool again, will it solve the virus and internet connection problem? Could you please advise?</p><p></p><p>MANY thanks for your help.....but still need help on the internet part though <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="Papirus, post: 93425, member: 4131"] Hi, Well, I create the CD from the infected/corrupted desktop so I am not sure if in the process it infected those files before it got written to the CD. I am not familiar with how the Reatogo CD is created and I am just guessing for the possibilities. I have 3 Hard Drives and all are partitioned. The X is for the CD. I am confused myself why only McAfee recognize the virus but not the other antivirus. In regards to the network issues, the internet connection was lost even when I was still running the Comodo scan. However, I am not sure what had caused it. The Comodo found many issues during the scan but mostly on files reside in other drive (not C) except for sysbar.exe in C:\windows folder. Today, I run the Minitoolbox from Windows Normal mode and attached the log file here. [attachment=3022] Then I run the McAfee rootkit remover one more time and to my surprise there is [b]NO[/b] more virus found. BTW. I did not run McAfee rootkit remover in Windows Normal mode yesterday but I run it in OTL windows mode. It looks like the Windows repair (Tweaking) fixed the problems by replacing those infected files (or rewriting the registries). Do you have any explanation to this solution? Also, I tried to create another boot CD but this time I did it from a clean computer. After rebooting the system, I run the McAfee rootkit remover in OTL mode and it found zeroaccess malware on Shell32.dll and shdocvw.dll files on i386\system32 folders. So at this time, the only problem I have is the internet connection or network driver problem (including firewall, socket, etc.) If I run the backup restore and run the windows repair tool again, will it solve the virus and internet connection problem? Could you please advise? MANY thanks for your help.....but still need help on the internet part though :) [/QUOTE]
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