Forums
New posts
Search forums
News
Security News
Technology News
Giveaways
Giveaways, Promotions and Contests
Discounts & Deals
Reviews
Users Reviews
Video Reviews
Support
Windows Malware Removal Help & Support
Inactive Support Threads
Mac Malware Removal Help & Support
Mobile Malware Removal Help & Support
Blog
Log in
Register
What's new
Search
Search titles only
By:
Search titles only
By:
Reply to thread
Menu
Install the app
Install
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Forums
Support
Windows Malware Removal Help & Support
Help removing "background audio playing malware"
Message
<blockquote data-quote="kuttus" data-source="post: 155133" data-attributes="member: 2676"><p>Hi and welcome to the <strong>malwaretips.com</strong> forums!</p><p></p><p>I'm <strong>Kuttus</strong> and I am going to try to assist you with your problem. Please take note of the below:</p><ul> <li data-xf-list-type="ul">I will start working on your malware issues, this may or may not, solve other issues you have with your machine.</li> <li data-xf-list-type="ul">The fixes are specific to your problem and should only be used for this issue on this machine!</li> <li data-xf-list-type="ul">The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.</li> <li data-xf-list-type="ul">If you don't know, <strong>stop and ask</strong>! Don't keep going on.</li> <li data-xf-list-type="ul">Please reply to this thread. Do not start a new topic.</li> <li data-xf-list-type="ul">Refrain from running self fixes as this will hinder the malware removal process.</li> <li data-xf-list-type="ul">It may prove beneficial if you print of the following instructions or save them to notepad as I post them.</li> </ul><p><span style="color: #FF0000">Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.</span></p><p></p><p></p><p><span style="color: #0000CD"><strong>Before we start:</strong></span></p><p>Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.</p><p></p><p><span style="font-size: 18px"><span style="color: #ff0000"><strong>Because of this, I advise you to backup any personal files and folders before you start.</strong></span> </span></p><p>------------------------------------------------------------------------------------------------------------------------------</p><p></p><p>Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)</p><p></p><p></p><p></p><p>Open FRST, and click Fix. Attach me that report after it is finished.</p><p></p><p>------------------------------------------------------------------------------------------------------------------------------</p><p></p><p><span style="font-size: 18px"><u><strong>STEP 2 : Run a scan with Kaspersky TDSSKiller</strong></u></span></p><ol> <li data-xf-list-type="ol">Download Kaspersky TDSKiller from the below link.<br /> <strong><a href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" target="_blank">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></strong> <span style="font-size: 12px"><span style="color: #006633"><em>(This link will automatically download Kaspersky TDSSKiller on your computer)</em></span></span></li> <li data-xf-list-type="ol">Double-click on <strong>TDSSKiller.exe</strong> to run the application.<br /> <img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">Click <strong>Change parameters</strong><br /> <img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">Check the boxes next to <strong>Verify Driver Digital Signature</strong> and <strong>Detect TDLFS file system</strong>, then click <strong>OK</strong><br /> <img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">Click on the <strong>Start Scan</strong> button to begin the scan and wait for it to finish.<br /> <strong>NOTE:</strong> Do not use the computer during the scan!</li> <li data-xf-list-type="ol">During the scan it will look similar to the image below:<br /> <img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">When it finishes, you will either see a report that no threats were found like below:<br /> <img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><br /> If no threats are found at this point, just click the <strong>Report</strong> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li> <li data-xf-list-type="ol">If any infection or suspected items are found, you will see a window similar to below:<br /> <img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><ul> <li data-xf-list-type="ul">If you have files that are shown to fail <em>signature check</em> do not take any action on these. Make sure you select <strong>Skip</strong>. I will tell you what to do with these later. They may not be issues at all.</li> <li data-xf-list-type="ul">If <em>Suspicious objects</em> are detected, the default action will be Skip. Leave the default set to Skip.</li> <li data-xf-list-type="ul">If <em>Malicious objects</em> are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects<br /> Make sure that <strong>Cure</strong> is selected. <strong>VERY IMPORTANT!</strong> - If <em>Cure</em> is not available, please choose <strong>Skip</strong> instead. DO NOT choose Delete unless instructed to do so.</li> </ul></li> <li data-xf-list-type="ol">Click <strong>Continue</strong> to apply selected actions.</li> <li data-xf-list-type="ol">A reboot may be required to complete disinfection. A window like the below will appear:<br /> <img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><br /> Reboot immediately if TDSSKiller states that one is needed.</li> <li data-xf-list-type="ol">Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <strong>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</strong> which is based on the program version # and date and time run.</li> <li data-xf-list-type="ol">Attach this log to your next reply.</li> </ol></blockquote><p></p>
[QUOTE="kuttus, post: 155133, member: 2676"] Hi and welcome to the [B]malwaretips.com[/B] forums! I'm [B]Kuttus[/B] and I am going to try to assist you with your problem. Please take note of the below: [LIST] [*]I will start working on your malware issues, this may or may not, solve other issues you have with your machine. [*]The fixes are specific to your problem and should only be used for this issue on this machine! [*]The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear. [*]If you don't know, [B]stop and ask[/B]! Don't keep going on. [*]Please reply to this thread. Do not start a new topic. [*]Refrain from running self fixes as this will hinder the malware removal process. [*]It may prove beneficial if you print of the following instructions or save them to notepad as I post them. [/LIST] [COLOR=#FF0000]Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.[/COLOR] [COLOR=#0000CD][B]Before we start:[/B][/COLOR] Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. [SIZE=5][COLOR=#ff0000][B]Because of this, I advise you to backup any personal files and folders before you start.[/B][/COLOR] [/SIZE] ------------------------------------------------------------------------------------------------------------------------------ Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work) Open FRST, and click Fix. Attach me that report after it is finished. ------------------------------------------------------------------------------------------------------------------------------ [SIZE=5][U][B]STEP 2 : Run a scan with Kaspersky TDSSKiller[/B][/U][/SIZE] [LIST=1] [*]Download Kaspersky TDSKiller from the below link. [B][URL='http://support.kaspersky.com/downloads/utils/tdsskiller.exe']KASPERKSY TDSSKILLER DOWNLOAD LINK[/URL][/B] [SIZE=3][COLOR=#006633][I](This link will automatically download Kaspersky TDSSKiller on your computer)[/I][/COLOR][/SIZE] [*]Double-click on [B]TDSSKiller.exe[/B] to run the application. [IMG]http://img4.imageshack.us/img4/1907/tdss1.png[/IMG] [*]Click [B]Change parameters[/B] [IMG]http://img593.imageshack.us/img593/288/tdss2.png[/IMG] [*]Check the boxes next to [B]Verify Driver Digital Signature[/B] and [B]Detect TDLFS file system[/B], then click [B]OK[/B] [IMG]http://img521.imageshack.us/img521/1456/tdss3.png[/IMG] [*]Click on the [B]Start Scan[/B] button to begin the scan and wait for it to finish. [B]NOTE:[/B] Do not use the computer during the scan! [*]During the scan it will look similar to the image below: [IMG]http://img6.imageshack.us/img6/9136/tdss4.jpg[/IMG] [*]When it finishes, you will either see a report that no threats were found like below: [IMG]http://img696.imageshack.us/img696/9898/tdss5.jpg[/IMG] If no threats are found at this point, just click the [B]Report[/B] selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved. [*]If any infection or suspected items are found, you will see a window similar to below: [IMG]http://img854.imageshack.us/img854/905/tdss7.jpg[/IMG] [LIST] [*]If you have files that are shown to fail [I]signature check[/I] do not take any action on these. Make sure you select [B]Skip[/B]. I will tell you what to do with these later. They may not be issues at all. [*]If [I]Suspicious objects[/I] are detected, the default action will be Skip. Leave the default set to Skip. [*]If [I]Malicious objects[/I] are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects Make sure that [B]Cure[/B] is selected. [B]VERY IMPORTANT![/B] - If [I]Cure[/I] is not available, please choose [B]Skip[/B] instead. DO NOT choose Delete unless instructed to do so. [/LIST] [*]Click [B]Continue[/B] to apply selected actions. [*]A reboot may be required to complete disinfection. A window like the below will appear: [IMG]http://img828.imageshack.us/img828/4812/tdss6.jpg[/IMG] Reboot immediately if TDSSKiller states that one is needed. [*]Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like [B]TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt[/B] which is based on the program version # and date and time run. [*]Attach this log to your next reply. [/LIST] [/QUOTE]
Insert quotes…
Verification
Post reply
Top
