Help removing Browser Helper Object parasite

[Julia Tikhonova]

Here is my logfile:

# AdwCleaner v6.045 - Logfile created 13/04/2017 at 09:45:49
# Updated on 28/03/2017 by Malwarebytes
# Database : 2017-04-12.1 [Server]
# Operating System : Windows 10 Home (X64)
# Username : julia - LAPTOP-NTL98SSA
# Running from : C:\Users\julia\Downloads\AdwCleaner.exe
# Mode: Scan
# Support : Customer Support & Help Center

***** [ Services ] *****
No malicious services found.

***** [ Folders ] *****
Folder Found: C:\ProgramData\54F3DE4E-B7BA-4EBD-8B3B-385D272CC583
Folder Found: C:\ProgramData\Application Data\54F3DE4E-B7BA-4EBD-8B3B-385D272CC583

***** [ Files ] *****
No malicious files found.

***** [ DLL ] *****
No malicious DLLs found.

***** [ WMI ] *****
No malicious keys found.

***** [ Shortcuts ] *****
No infected shortcut found.

***** [ Scheduled Tasks ] *****
No malicious task found.

***** [ Registry ] *****
Key Found: HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\secureconduit.net
Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\microsoft-office-
Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\nikon-viewnx-2.en
Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\softonic.com
Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\microsoft-office-200
Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\nikon-viewnx-2.en.so
Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\softonic.com
Key Found: [x64] HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\secureconduit.net
Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\microsoft-offic
Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\nikon-viewnx-2.
Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\softonic.com
Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\microsoft-office-2
Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\nikon-viewnx-2.en.
Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\softonic.com
Key Found: HKCU\Software\Google\Chrome\Extensions\fcfenmboojpjinhpgggodefccipikbpd
Key Found: [x64] HKCU\Software\Google\Chrome\Extensions\fcfenmboojpjinhpgggodefccipikbpd

***** [ Web browsers ] *****
No malicious Firefox based browser items found.
Chrome pref Found: [C:\Users\julia\AppData\Local\Google\Chrome\User Data\Default\Web data] - aol.com
Chrome pref Found: [C:\Users\julia\AppData\Local\Google\Chrome\User Data\Default\Web data] - ask.com
Chrome pref Found: [C:\Users\julia\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - fcfenmboojpjinhpgggodefccipikbpd
*************************
C:\AdwCleaner\AdwCleaner[S0].txt - [4286 Bytes] - [13/04/2017 09:45:49]
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4359 Bytes] ##########

Hi and welcome to MalwareTips!

I'm Fiery and I would gladly assist you in removing the malware on your computer.

PLEASE NOTE: The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it.

Before we start:

• Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
• Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
• Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
• Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
• The absence of symptoms does not mean your PC is fully disinfected.
• If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
• Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

<hr>
I see you have used TDSSkiller before, can you post that log in your next reply? It should be located in the C;\ directory.

Next, Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool(For Vista or Windows 7, right-click and select Run as Administrator to start)
• Click delete
• Please post the content of that logfile with your next reply.
• You can find the logfile at C:\AdwCleaner[S1].txt

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

 

[Julia Tikhonova]

Please see both files attached. Please let me know if anything else should be done next. Thank you!

 

[TwinHeadedEagle]

Hello,


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
  
  
  
  
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.