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Windows Malware Removal Help & Support
Help removing PUP OPEN CANDY
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<blockquote data-quote="dalibella" data-source="post: 133849" data-attributes="member: 12232"><p>The infection was removed however you have a harmless left over registry key which is trying to find the program at Windows startup. However because the program has been removed, Windows cannot find the file so is generating that error. It's easy to fix, and once you'll have those two scans, we can go ahead and fix it. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p>Hi,</p><p>first of all thank you so very much for all your help. You are wonderful indeed!</p><p>I have ran malawarebytes and eliminated the threats, however today there was a new one that I did not get from downloading anything. WHy? I am enclosing the logs from malawarebytes (all in one) just in case you need them. Is open candy something that can read or mess up your passwords? should I change all of them? I read that mse is better than AVG, is that true? should I change? Is it bad to keep spybot as well? I also read that too many antivirus programs are not a good idea.</p><p>The eset scanner has some files quarantined, but it does not look like it wants to copy them or have an exportable log. Its said there were no infected files.</p><p>Please do let me know how to get rid of this error message for this one file</p></blockquote><p></p>
[QUOTE="dalibella, post: 133849, member: 12232"] The infection was removed however you have a harmless left over registry key which is trying to find the program at Windows startup. However because the program has been removed, Windows cannot find the file so is generating that error. It's easy to fix, and once you'll have those two scans, we can go ahead and fix it. :) Hi, first of all thank you so very much for all your help. You are wonderful indeed! I have ran malawarebytes and eliminated the threats, however today there was a new one that I did not get from downloading anything. WHy? I am enclosing the logs from malawarebytes (all in one) just in case you need them. Is open candy something that can read or mess up your passwords? should I change all of them? I read that mse is better than AVG, is that true? should I change? Is it bad to keep spybot as well? I also read that too many antivirus programs are not a good idea. The eset scanner has some files quarantined, but it does not look like it wants to copy them or have an exportable log. Its said there were no infected files. Please do let me know how to get rid of this error message for this one file [/QUOTE]
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