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Help removing PUP OPEN CANDY
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<blockquote data-quote="Jack" data-source="post: 133952" data-attributes="member: 1"><p>Hello dalibella,</p><p>OpenCandy is an adware program that is bundled with other installers. When installed this infection will display ads or install a toolbar on your browser, however it does not have keylogging capabilities. </p><p>You can find more details here: http://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?Name=Adware%3AWin32%2FOpenCandy#tab=2</p><p></p><p>Lets try to fix your machine:</p><p></p><p><span style="font-size: 18px">STEP 1: Run the below OTL fix</span></p><p><ol><li>Start <<strong>>OTL.exe</<strong>> (OTL by oldtimer)</li></strong></strong></p><p><strong><strong> <li>Copy/paste the following text written <<strong>><span style="font-size: 15px">inside of the code box</span></<strong>> into the <<strong>>Custom Scans/Fixes</<strong>> box located at the bottom of OTL</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[code]:OTL</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>O4 - HKLM..\Run: [(default)] File not found</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>:Commands</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[EMPTYTEMP]</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[RESETHOSTS][/code]</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><<strong>><span style="color: #FF0000">NOTICE:</span> This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</<strong>></li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>Then click the <<strong>>Run Fix</<strong>> button at the top</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Let the program run unhindered, reboot when it is done</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Attach the new log produced by OTL (C:\_OTL)</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">STEP 2: Run a scan with AdwCleaner</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><ol><li>Download <strong>AdwCleaner</strong> from the below link.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><<strong>><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></<strong>> <em>(This link will automatically download AdwCleaner on your computer)</em></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Close all open programs and internet browsers.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Double click on <<strong>>adwcleaner.exe</<strong>> to run the tool.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Click on <<strong>>Delete</<strong>>,then confirm each time with <<strong>>Ok</<strong>>.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Your computer will be rebooted automatically. A text file will open after the restart.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Please post the contents of that logfile with your next reply.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>You can find the logfile at <<strong>>C:\AdwCleaner[S1].txt</<strong>> as well.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr/></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">STEP 3: Run a scan with Junkware Removal Tool</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <ol> <li data-xf-list-type="ol">Please download <strong>Junkware Removal Tool</strong> to your desktop from the following link:<br /> <a href="http://thisisudax.org/downloads/JRT.exe" target="_blank"><strong>JUNKWARE REMOVAL TOOL DOWNLOAD LINK</strong></a> <em>(This link will automatically download Junkware Removal Tool on your computer)</em></li> <li data-xf-list-type="ol">Double-click to run the tool. For <strong>Windows Vista</strong> or <strong>7</strong> users, right-click the file and select <strong>Run as Administrator</strong></li> <li data-xf-list-type="ol">The tool will open and start scanning your system</li> <li data-xf-list-type="ol">Please be patient as this can take a while to complete depending on your system's specifications</li> <li data-xf-list-type="ol">On completion, a log (JRT.txt) will be saved to your desktop and will automatically open</li> <li data-xf-list-type="ol">Post the contents of JRT.txt into your next reply</li> </ol><hr /><p></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px"><strong>What's next?</strong></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px"></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">Add the following logs to your next post (You can find <a href="http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072" target="_blank"><strong>here</strong></a> details on how to use the Attachment System): </span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">1. OTL log</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">2. AdwCleaner log</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">3. Junkware Removal Tool log</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 18px">4. Let me know if you had any problems with the above instructions and also <<strong>>let me know how things are running now!</<strong>></strong></strong></span><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /><p></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong>[/QUOTE]</p>
[QUOTE="Jack, post: 133952, member: 1"] Hello dalibella, OpenCandy is an adware program that is bundled with other installers. When installed this infection will display ads or install a toolbar on your browser, however it does not have keylogging capabilities. You can find more details here: http://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?Name=Adware%3AWin32%2FOpenCandy#tab=2 Lets try to fix your machine: [SIZE=5]STEP 1: Run the below OTL fix[/SIZE] <ol><li>Start <[b]>OTL.exe</[b]> (OTL by oldtimer)</li> <li>Copy/paste the following text written <[b]>[SIZE=4]inside of the code box[/SIZE]</[b]> into the <[b]>Custom Scans/Fixes</[b]> box located at the bottom of OTL [code]:OTL O4 - HKLM..\Run: [(default)] File not found :Commands [EMPTYTEMP] [RESETHOSTS][/code] <[b]>[color=#FF0000]NOTICE:[/color] This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</[b]></li> <li>Then click the <[b]>Run Fix</[b]> button at the top</li> <li>Let the program run unhindered, reboot when it is done</li> <li>Attach the new log produced by OTL (C:\_OTL)</li> </ol> <hr /> [SIZE=5]STEP 2: Run a scan with AdwCleaner[/SIZE] <ol><li>Download [b]AdwCleaner[/b] from the below link. <[b]><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></[b]> [i](This link will automatically download AdwCleaner on your computer)[/i]</li> <li>Close all open programs and internet browsers.</li> <li>Double click on <[b]>adwcleaner.exe</[b]> to run the tool.</li> <li>Click on <[b]>Delete</[b]>,then confirm each time with <[b]>Ok</[b]>.</li> <li>Your computer will be rebooted automatically. A text file will open after the restart.</li> <li>Please post the contents of that logfile with your next reply.</li> <li>You can find the logfile at <[b]>C:\AdwCleaner[S1].txt</[b]> as well.</li> </ol> <hr/> [SIZE=5]STEP 3: Run a scan with Junkware Removal Tool[/SIZE] [list=1][*]Please download [b]Junkware Removal Tool[/b] to your desktop from the following link: [url=http://thisisudax.org/downloads/JRT.exe][b]JUNKWARE REMOVAL TOOL DOWNLOAD LINK[/b][/url] [i](This link will automatically download Junkware Removal Tool on your computer)[/i] [*]Double-click to run the tool. For [b]Windows Vista[/b] or [b]7[/b] users, right-click the file and select [b]Run as Administrator[/b] [*]The tool will open and start scanning your system [*]Please be patient as this can take a while to complete depending on your system's specifications [*]On completion, a log (JRT.txt) will be saved to your desktop and will automatically open [*]Post the contents of JRT.txt into your next reply[/list] [hr] [SIZE=5][b]What's next?[/b] Add the following logs to your next post (You can find [url=http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072][b]here[/b][/url] details on how to use the Attachment System): 1. OTL log 2. AdwCleaner log 3. Junkware Removal Tool log 4. Let me know if you had any problems with the above instructions and also <[b]>let me know how things are running now!</[b]>[/b][/b][/SIZE][b][b] [/quote][/b][/b][/hr][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
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