Help removing trovi spyware, please

[Merchantn]

I've upoaded the Addition and FRST as requested. Thanks in advance for your help!

 

[TwinHeadedEagle]

Hello,

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam.
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Quarantine Selected button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the Reports tab.
• Double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.



Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

 

[Merchantn]

Thanks so much for your help! I followed the above instructions and attached the requested txt files.
Please let me know if there is anything else you need! Also, if you could send me some tips for preventing things like this in the future!

 

[TwinHeadedEagle]

How is your computer behaving now?

 

[Merchantn]

Well, the initial reason I found out that I had this spyware was because I wasn't able to access records remotely through Citrix / EPIC system and I'm still not able to... so this me think that the spyware is still active. What are your thoughts about the possibility that this spyware is still on my laptop?

 

[TwinHeadedEagle]

You were mostly infected by unwanted software and browser hijacks. Trovi isn't spyware.