Solved Help:terraclicks

[fishyfur]

Hope this isn't anything but my gut says it is.Thanks in advance for any help.

 

[TwinHeadedEagle]

Hello,


Do you have a home router/modem? Are both devices connected on the same network?

 

[fishyfur]

Hi.Yes,I have At&T Uverse gateway and yes both use same network.

 

[TwinHeadedEagle]

Model?

 

[fishyfur]

Manufacturer ARRIS
Model Number NVG599

edited

 

[TwinHeadedEagle]

Can you reset your router to factory settings?

Arris NVG599 : Reset Router

 

[fishyfur]

Well,yes I can,but my Dad is about to get up for work and he will be pissed if the cable is off due to me "tinkering"with it.

 

[fishyfur]

i apologize,thats what he calls anytime I mess with the hardware.lol

 

[fishyfur]

So,should we start this again when I can reset my router.I can do it around 8:30-9 a.m. central time.thanks

 

[TwinHeadedEagle]

Let me know what is going on after you reset your router to factory settings.

 

[fishyfur]

Let me know what is going on after you reset your router to factory settings.

Hi,I apologize nit took me a minute.I reset my gateway,everything seems to be running smooth.