Help With Virus - Maybe Ilivid

[Da Vinci]

I PREVIOUSLY POSTED THIS WITH SOME WRONG INFORMATION I HAVE EDITED AND CORRECTED.


In your removal guild I followed every step but none of them seem to uncover any virus. Not the scans or the registry cleaner. I read all up on this Ilivid and it seems to be the virus I have I just cannot find any trace of it. The only virus scan that shows me any issues is "Spy Hunter" but im poor and they want 30 bucks to remove the issues they find. If there is anything anybody can do to help me I would greatly appreciate it.

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
<hr />


STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL

:OTL
SRV:[b]64bit:[/b] - (Updater By SweetPacks) -- C:\Program Files\Updater By SweetPacks\ExtensionUpdaterService.exe ()
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10042&barid={7176F39E-D2CF-11E2-A4BF-4487FCC481A4}
IE - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2A69}: "URL" = http://search.bearshare.com/web?src=ieb&systemid=2&q={searchTerms}
IE - HKLM\..\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}: "URL" = http://start.sweetpacks.com/?src=6&q={searchTerms}&st=12&crg=3.5000006.10042&barid={7176F39E-D2CF-11E2-A4BF-4487FCC481A4}
IE - HKCU\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2A69}: "URL" = http://search.bearshare.com/web?src=ieb&systemid=2&q={searchTerms}
IE - HKCU\..\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}: "URL" = http://start.sweetpacks.com/?src=6&q={searchTerms}&st=12&crg=3.5000006.10042&barid={7176F39E-D2CF-11E2-A4BF-4487FCC481A4}
FF - prefs.js..browser.startup.homepage: "http://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10042&barid={7176F39E-D2CF-11E2-A4BF-4487FCC481A4}"
FF - prefs.js..browser.startup.homepage: "http://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10042&barid={7176F39E-D2CF-11E2-A4BF-4487FCC481A4}"
FF - prefs.js..browser.startup.homepage: ""
FF - prefs.js..browser.search.defaultenginename: "Bing"
FF - prefs.js..sweetim.toolbar.previous.browser.search.defaultenginename: ""
FF - prefs.js..browser.search.selectedEngine: "Bing"
FF - prefs.js..sweetim.toolbar.previous.browser.search.selectedEngine: ""
FF - prefs.js..browser.search.defaulturl: ""
FF - prefs.js..keyword.URL: "http://start.sweetpacks.com/?src=2&st=12&crg=3.5000006.10042&barid={7176F39E-D2CF-11E2-A4BF-4487FCC481A4}&q="
FF - prefs.js..sweetim.toolbar.previous.keyword.URL: ""
FF - user.js - File not found
64bit-FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{7D4F1959-3F72-49d5-8E59-F02F8AA6815D}: C:\PROGRAM FILES\UPDATER BY SWEETPACKS\FIREFOX [2013/06/11 14:46:37 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\smartwebprinting@hp.com: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3 [2011/12/30 19:20:54 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{27182e60-b5f3-411c-b545-b44205977502}: C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\firefoxextension\SearchHelperExtension\ [2012/01/01 04:00:39 | 000,000,000 | ---D | M]
[2011/02/11 17:03:28 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Phil\AppData\Roaming\Mozilla\Extensions
[2013/06/11 14:46:17 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Phil\AppData\Roaming\Mozilla\Firefox\Profiles\6vo8utoc.default\extensions
[2012/02/14 11:41:29 | 000,550,833 | ---- | M] () (No name found) -- C:\Users\Phil\AppData\Roaming\Mozilla\Firefox\Profiles\6vo8utoc.default\extensions\DivXWebPlayer@divx.com.xpi
[2012/11/25 09:58:58 | 000,804,627 | ---- | M] () (No name found) -- C:\Users\Phil\AppData\Roaming\Mozilla\Firefox\Profiles\6vo8utoc.default\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi
[2013/06/11 14:46:17 | 000,195,976 | ---- | M] () (No name found) -- C:\Users\Phil\AppData\Roaming\Mozilla\Firefox\Profiles\6vo8utoc.default\extensions\{EEE6C361-6118-11DC-9C72-001320C79847}.xpi
[2013/06/11 14:45:40 | 000,001,793 | ---- | M] () -- C:\Users\Phil\AppData\Roaming\Mozilla\Firefox\Profiles\6vo8utoc.default\searchplugins\Bing.xml
[2013/06/11 14:45:21 | 000,000,514 | ---- | M] () -- C:\Users\Phil\AppData\Roaming\Mozilla\Firefox\Profiles\6vo8utoc.default\searchplugins\sweetim.xml
CHR - Extension: SweetPacks Chrome Extension = C:\Users\Phil\AppData\Local\Google\Chrome\User Data\Default\Extensions\ogccgbmabaphcakpiclgcnmcnimhokcj\1.4.0.0_0\
O2:[b]64bit:[/b] - BHO: (UrlHelper Class) - {74322BF9-DF26-493f-B0DA-6D2FC5E6429E} - C:\Program Files (x86)\BearShare Applications\MediaBar\Datamngr\x64\IEBHO.dll (MusicLab, LLC)
O2:[b]64bit:[/b] - BHO: (Updater By SweetPacks) - {7D4F1959-3F72-49d5-8E59-F02F8AA6815D} - C:\Program Files\Updater By SweetPacks\Extension64.dll ()
O2:[b]64bit:[/b] - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2 - BHO: (RealPlayer Download and Record Plugin for Internet Explorer) - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll (RealPlayer)
O2 - BHO: (DivX Plus Web Player HTML5 <video>) - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll (DivX, LLC)
O2 - BHO: (Spybot-S&D IE Protection) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll (Safer Networking Limited)
O2 - BHO: (YoutubeMP3ConverterBHO Class) - {6F0B6B9B-6342-4E2F-ABF5-C40B94320622} - C:\Program Files (x86)\YoutubeMP3Converter\ytflvtomp3.dll (flvto@hotger.com)
O2 - BHO: (UrlHelper Class) - {74322BF9-DF26-493f-B0DA-6D2FC5E6429E} - C:\Program Files (x86)\BearShare Applications\MediaBar\Datamngr\IEBHO.dll (MusicLab, LLC)
O2 - BHO: (Updater By SweetPacks) - {7D4F1959-3F72-49d5-8E59-F02F8AA6815D} - C:\Program Files\Updater By SweetPacks\Extension32.dll ()
O2 - BHO: (MSN Toolbar BHO) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0357.1\npwinext.dll (Microsoft Corporation)
[2013/06/11 14:46:37 | 000,000,000 | ---D | C] -- C:\Program Files\Updater By SweetPacks
[2013/06/11 14:46:01 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\SweetIM
[2013/06/11 14:45:33 | 000,033,792 | ---- | C] (IncrediMail, Ltd.) -- C:\Windows\SysNative\ImHttpComm.dll
[2013/06/11 14:44:48 | 008,156,944 | ---- | C] (SweetIM Technologies Ltd.) -- C:\Users\Phil\Desktop\bundlesweetimsetup.exe
[2011/05/28 14:37:20 | 000,008,192 | ---- | C] () -- C:\Users\Phil\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini

:commands
[emptytemp]
[reboot]

<>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</></li>
<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>

<hr />

 

[Da Vinci]

Thank you Sir. As requested I have attached the file you asked for.

 

[kuttus]

No.. Please do the Above Fix........ It seems you send me a new OTL log......

 

[Da Vinci]

I did nothing different then the directions you gave me, I have alas tryed again i hope this is what u are looking for, looks the same to me but your the expert

 

[Da Vinci]

Disregaurd my last post, I see where i went wrong, I was running scan not fix, I shall upload what u requested in 1 min.

 

[Da Vinci]

Everytime I Run fix the program freezes and says not responding...

 

[kuttus]

Please restart the computer in safe mode and try the fix..


<h3>STEP 1 : Start your computer in Safe Mode with Networking</h3>
<ol><li>Remove all floppy disks, CDs, and DVDs from your computer, and then <>restart your computer</>.</li>
<li><>Press and hold the F8 key as your computer restarts</>.Please keep in mind that you need to press the F8 key <>before the Windows start-up logo appears</>.
<em>Note</em>: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", <>tap the "F8 key" continuously</> until you get the Advanced Boot Options screen.</li>
<li>On the Advanced Boot Options screen, use the arrow keys to <>highlight Safe Mode with Networking</> , and then <>press ENTER</>.
<img title="Safe Mode with Networking screen" src="http://malwaretips.com/images/removalguide/safemode.jpg" alt="[Image: Safemode.jpg]" width="539" height="292" border="0" /></li>
</ol>
<hr />

 

[Da Vinci]

Same thing in safe mode freezes at the same spot.

 

[kuttus]

Okay. Leave it... Lets try this....

STEP 1: Run a scan with AdwCleaner

<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>

<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>
STEP 2: Run a scan with Junkware Removal Tool

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

---

Download Malwarebytes Anti-Rootkit from here to your Desktop

• Unzip the contents to a folder on your Desktop.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
• After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
• When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)

---

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

---

 

[Da Vinci]

As you requested Sir! The antiroot Kit and Malware Bytes did not find anything.

 

[kuttus]

STEP 1: Run a HitmanPro scan
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro by <>double clicking on the previously downloaded file.</> and then following the prompts.
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
Add to your next reply, any log that HitmanPro might generate.
<hr />

STEP 2: Run a scan with ESET Online Scanner
<ol>
<li>Download ESET Online Scanner utility from the below link
<><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET ONLINE SCANNER DOWNLOAD LINK</a></> <em>(This link will automatically download ESET Online Scanner on your computer.)</em></li>
<li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>
<li>Check <>Yes, I accept the Terms of Use</></li>
<li>Click the <>Start</> button.</li>
<li>Check <>Scan archives</></li>
<li>Push the <>Start</> button.</li>
<li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li>
<li>When the scan completes, push <>List of found threats</></li>
<li>Push <>Export to Text file </> and save the file to your desktop using a unique name, such as <>ESET Scan</>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>
<li>Push the <>back</> button.</li>
<li>Push <>Finish</></li>
</ol>
<hr />

STEP 3: Run a scan with Kaspersky Virus Removal Tool
<ol><li>Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.
<><a title="External link" href="http://www.kaspersky.com/antivirus-removal-tool?form=1" rel="nofollow">KASPERSKY VIRUS REMOVAL TOOL</a></> <em>(This link open an new webpage from where you can download Kaspersky Virus Removal Tool on your computer.)</em></li>
<li>Follow the onscreen prompts until it is installed</li>
<li>Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
<ul>
<li><span style="color: #ff0000;">System Memory</span></li>
<li><span style="color: #ff0000;">Hidden startup objects</span></li>
<li><span style="color: #ff0000;">Disk boot sectors</span></li>
<li><span style="color: #ff0000;">Local Disk (C: )</span></li>
<li><span style="color: #ff0000;">Also any other drives (Removable that you may have)</span></li>
</ul>
</li>
<li>Then click on <>Actions</> on the left hand side</li>
<li>Click <>Select Action</>, then make sure both <>Disinfect</> and <>Delete if disinfection fails</> are ticked</li>
<li>Click on <>Automatic Scan</></li>
<li>Now click the <>Start Scanning</> button, to run the scan</li>
<li>After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side</li>
<li>Click <>Detected threats</> on the left</li>
<li>Now click the <>Save</> button, and save it as <>kaslog.txt</> to your <>Desktop</></li>
<li>Please attach kaslog.txt in your next reply.</li>
</ol>
<hr />

 

[Da Vinci]

The issue has been resolved Sir, Thank you for your help!

 

[kuttus]

Great to hear that.

Double click on OTL to run it

• Click on the Cleanup button at the top.
• You will be asked to reboot the machine to finish the Cleanup process. Choose Yes
• This will remove itself and other tools we may have used.

---

Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.

For XP
How to create a Restore Point in XP
Delete all restore points except the most recent one

For Vista
Create a restore point
Delete all but the most recent restore point

For Windows 7
Create a restore point
Delete all but the most recent restore point - Click the Delete all but the most recent restore point link

---

Keep your system updated

• Keeping your programs (especially Adobe and Java products) updated is essential. Update Checker will notify you if any of your programs require an update.
• Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities.
• Please ensure you update your system regularly and have automatic updates on. You can learn how to turn Automatic Updates on here

---

I also recommend you to switch your antivirus program to a better one. Here are some suggestions:

• avast! 7 Home Edition - Don't use it with Online Armor
• Avira AntiVir Personal
• Microsoft Security Essentials

In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker.

• Online Armor
• Comodo Firewall - If you are an advance user

Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.

---

Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.

Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.

• KeyScramber - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information
• AdBlock - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad.
• NoScript - Disables Flash & Java contents to avoid exploits or drive-by attacks
• Web of Trust - Shows the website rating by other users and blocks dangerous and poor-rated sites

Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.

• AdBlock

---

Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.

• CCleaner
• Malwarebytes Anti-Malware
• Temp File Cleaner by OldTimer

Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask

<hr />
What's next?

1. Bulild up your malware defenses by starting a new thread in Security Configuration Wizard forum.
2. Learn how to avoid malware by reading this article <a href="http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/">How to easily avoid malware</a>
3. Be an active member in the MalwareTips community!

My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.​