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Windows Malware Removal Help & Support
Hitman Pro "delete failed" message after closing browers
Message
<blockquote data-quote="truthling" data-source="post: 324723" data-attributes="member: 32587"><p>I am getting multiple "delete failed" messages from Hitman Pro and getting "FlexibleShopper" ads even AFTER following the instructions in this thread: <a href="https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CCMQFjAA&url=http%3A%2F%2Fmalwaretips.com%2Fthreads%2Fsolved-hitman-pro.14120%2F&ei=-QWjVJnHOdTmoATT3oBw&usg=AFQjCNEK2J3eSFyVDIwXMJvuhWNJW_177g&sig2=l8yEwgGDkQ7DSIXbcUudvw&bvm=bv.82001339,d.cGU" target="_blank">https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CCMQFjAA&url=http://malwaretips.com/threads/solved-hitman-pro.14120/&ei=-QWjVJnHOdTmoATT3oBw&usg=AFQjCNEK2J3eSFyVDIwXMJvuhWNJW_177g&sig2=l8yEwgGDkQ7DSIXbcUudvw&bvm=bv.82001339,d.cGU</a>. I am also unable to manually delete folders which Hitman Pro identifies as malicious. I have successfully run Malwarebytes and CCleaner, which seem to be capable of deleting malware, but not the ones identified with Hitman Pro. Please help!</p><p></p><p>Here is the log from Hitman Pro:</p><p style="margin-left: 20px"></p> <p style="margin-left: 20px">[code]</p> <p style="margin-left: 20px">HitmanPro 3.7.9.232</p> <p style="margin-left: 20px">www.hitmanpro.com</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px"> Computer name . . . . : PC</p> <p style="margin-left: 20px"> Windows . . . . . . . : 6.3.0.9600.X64/2</p> <p style="margin-left: 20px"> User name . . . . . . : PC\User</p> <p style="margin-left: 20px"> UAC . . . . . . . . . : Enabled</p> <p style="margin-left: 20px"> License . . . . . . . : Trial (6 days left)</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px"> Scan date . . . . . . : 2014-12-29 17:39:16</p> <p style="margin-left: 20px"> Scan mode . . . . . . : Normal</p> <p style="margin-left: 20px"> Scan duration . . . . : 13m 35s</p> <p style="margin-left: 20px"> Disk access mode . . : Direct disk access (SRB)</p> <p style="margin-left: 20px"> Cloud . . . . . . . . : Internet</p> <p style="margin-left: 20px"> Reboot . . . . . . . : No</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px"> Threats . . . . . . . : 4</p> <p style="margin-left: 20px"> Traces . . . . . . . : 20</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px"> Objects scanned . . . : 1,520,255</p> <p style="margin-left: 20px"> Files scanned . . . . : 31,086</p> <p style="margin-left: 20px"> Remnants scanned . . : 357,013 files / 1,132,156 keys</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px">Malware _____________________________________________________________________</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px"> C:\Program Files (x86)\OffthePrice\CouponStore.dll -> DeleteFailed</p> <p style="margin-left: 20px"> Size . . . . . . . : 4,140,544 bytes</p> <p style="margin-left: 20px"> Age . . . . . . . : 35.1 days (2014-11-24 14:11:18)</p> <p style="margin-left: 20px"> Entropy . . . . . : 7.9</p> <p style="margin-left: 20px"> SHA-256 . . . . . : 364B2D3CCF49D9E968A60E6A6F7360DB7EBE416E41882D91C78691A7E79B0974</p> <p style="margin-left: 20px"> > Bitdefender . . . : Gen:Variant.Adware.Graftor.164575</p> <p style="margin-left: 20px"> Fuzzy . . . . . . : 120.0</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px"> C:\ProgramData\saaveitkeep\UKpahzdmEkZsUs.dll -> DeleteFailed</p> <p style="margin-left: 20px"> Size . . . . . . . : 565,760 bytes</p> <p style="margin-left: 20px"> Age . . . . . . . : 6.2 days (2014-12-23 12:06:54)</p> <p style="margin-left: 20px"> Entropy . . . . . : 5.8</p> <p style="margin-left: 20px"> SHA-256 . . . . . : 4833D63353B62302D786D9B39CF85EF79B181ADFAC1A07458C7B7964E172AFF5</p> <p style="margin-left: 20px"> Product . . . . . : use time the of market</p> <p style="margin-left: 20px"> Publisher . . . . : use time the of market</p> <p style="margin-left: 20px"> Description . . . : data DBMS system system as</p> <p style="margin-left: 20px"> Version . . . . . : databases</p> <p style="margin-left: 20px"> Copyright . . . . : Copyright (C) 2014</p> <p style="margin-left: 20px"> Gossip . . . . . . : aveitkeep</p> <p style="margin-left: 20px"> LanguageID . . . . : 1033</p> <p style="margin-left: 20px"> > Bitdefender . . . : Application.Generic.1014976</p> <p style="margin-left: 20px"> > Kaspersky . . . . : HEUR:Trojan.Win32.Generic</p> <p style="margin-left: 20px"> Fuzzy . . . . . . : 111.0</p> <p style="margin-left: 20px"> Startup</p> <p style="margin-left: 20px"> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b1ec34b6-639d-4e44-9707-56d3fe4ba312}\</p> <p style="margin-left: 20px"> HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b1ec34b6-639d-4e44-9707-56d3fe4ba312}\</p> <p style="margin-left: 20px"> References</p> <p style="margin-left: 20px"> HKLM\SOFTWARE\Wow6432Node\Classes\.9\</p> <p style="margin-left: 20px"> HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{b1ec34b6-639d-4e44-9707-56d3fe4ba312}\</p> <p style="margin-left: 20px"> Forensic Cluster</p> <p style="margin-left: 20px"> -1.0s C:\ProgramData\saaveitkeep\</p> <p style="margin-left: 20px"> -0.1s C:\ProgramData\saaveitkeep\UKpahzdmEkZsUs.dat</p> <p style="margin-left: 20px"> 0.0s C:\ProgramData\saaveitkeep\UKpahzdmEkZsUs.dll</p> <p style="margin-left: 20px"> 2.5s C:\ProgramData\saaveitkeep\UKpahzdmEkZsUs.tlb</p> <p style="margin-left: 20px"> 2.6s C:\ProgramData\saaveitkeep\UKpahzdmEkZsUs.x64.dll</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px"> C:\ProgramData\SaverPPro\VxCk7jAu3CoRTj.dll -> DeleteFailed</p> <p style="margin-left: 20px"> Size . . . . . . . : 565,760 bytes</p> <p style="margin-left: 20px"> Age . . . . . . . : 6.2 days (2014-12-23 12:09:41)</p> <p style="margin-left: 20px"> Entropy . . . . . : 5.8</p> <p style="margin-left: 20px"> SHA-256 . . . . . : 4833D63353B62302D786D9B39CF85EF79B181ADFAC1A07458C7B7964E172AFF5</p> <p style="margin-left: 20px"> Product . . . . . : use time the of market</p> <p style="margin-left: 20px"> Publisher . . . . : use time the of market</p> <p style="margin-left: 20px"> Description . . . : data DBMS system system as</p> <p style="margin-left: 20px"> Version . . . . . : databases</p> <p style="margin-left: 20px"> Copyright . . . . : Copyright (C) 2014</p> <p style="margin-left: 20px"> Gossip . . . . . . : verPPro</p> <p style="margin-left: 20px"> LanguageID . . . . : 1033</p> <p style="margin-left: 20px"> > Bitdefender . . . : Application.Generic.1014976</p> <p style="margin-left: 20px"> > Kaspersky . . . . : HEUR:Trojan.Win32.Generic</p> <p style="margin-left: 20px"> Fuzzy . . . . . . : 111.0</p> <p style="margin-left: 20px"> Startup</p> <p style="margin-left: 20px"> HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{13b11db0-5b43-4745-84e3-9f7c48a9f602}\</p> <p style="margin-left: 20px"> HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{13b11db0-5b43-4745-84e3-9f7c48a9f602}\</p> <p style="margin-left: 20px"> References</p> <p style="margin-left: 20px"> HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{13b11db0-5b43-4745-84e3-9f7c48a9f602}\</p> <p style="margin-left: 20px"> HKLM\SOFTWARE\Wow6432Node\Classes\SaverPro.9\</p> <p style="margin-left: 20px"> Forensic Cluster</p> <p style="margin-left: 20px"> -21.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.donation-tools.org_0.localstorage</p> <p style="margin-left: 20px"> -21.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.donation-tools.org_0.localstorage-journal</p> <p style="margin-left: 20px"> -6.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001271</p> <p style="margin-left: 20px"> -4.1s C:\ProgramData\SaverPPro\</p> <p style="margin-left: 20px"> -2.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001272</p> <p style="margin-left: 20px"> -2.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001273</p> <p style="margin-left: 20px"> -0.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000131</p> <p style="margin-left: 20px"> -0.5s C:\ProgramData\SaverPPro\VxCk7jAu3CoRTj.dat</p> <p style="margin-left: 20px"> 0.0s C:\ProgramData\SaverPPro\VxCk7jAu3CoRTj.dll</p> <p style="margin-left: 20px"> 0.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000132</p> <p style="margin-left: 20px"> 4.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000133</p> <p style="margin-left: 20px"> 6.4s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001274</p> <p style="margin-left: 20px"> 6.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001276</p> <p style="margin-left: 20px"> 6.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001277</p> <p style="margin-left: 20px"> 6.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001278</p> <p style="margin-left: 20px"> 7.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000134</p> <p style="margin-left: 20px"> 9.0s C:\ProgramData\SaverPPro\VxCk7jAu3CoRTj.tlb</p> <p style="margin-left: 20px"> 9.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001279</p> <p style="margin-left: 20px"> 9.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000135</p> <p style="margin-left: 20px"> 9.7s C:\ProgramData\SaverPPro\VxCk7jAu3CoRTj.x64.dll</p> <p style="margin-left: 20px"> 10.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00127a</p> <p style="margin-left: 20px"> 10.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00127b</p> <p style="margin-left: 20px"> 10.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000136</p> <p style="margin-left: 20px"> 12.0s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000137</p> <p style="margin-left: 20px"> 12.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00127c</p> <p style="margin-left: 20px"> 12.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000138</p> <p style="margin-left: 20px"> 12.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000139</p> <p style="margin-left: 20px"> 13.1s C:\ProgramData\Microsoft\Windows Defender\Scans\History\Results\Resource\{14A0793B-3B05-43A3-96F3-152BE98433F8}</p> <p style="margin-left: 20px"> 15.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_pstatic.ushopcomp.com_0.localstorage</p> <p style="margin-left: 20px"> 15.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_pstatic.ushopcomp.com_0.localstorage-journal</p> <p style="margin-left: 20px"> 16.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00013a</p> <p style="margin-left: 20px"> 16.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00013b</p> <p style="margin-left: 20px"> 18.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00013c</p> <p style="margin-left: 20px"> 18.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00013d</p> <p style="margin-left: 20px"> 19.4s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00013e</p> <p style="margin-left: 20px"> 19.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00013f</p> <p style="margin-left: 20px"> 19.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00127d</p> <p style="margin-left: 20px"> 19.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00127e</p> <p style="margin-left: 20px"> 19.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00127f</p> <p style="margin-left: 20px"> 20.0s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001280</p> <p style="margin-left: 20px"> 20.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000140</p> <p style="margin-left: 20px"> 20.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000141</p> <p style="margin-left: 20px"> 21.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000142</p> <p style="margin-left: 20px"> 23.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000143</p> <p style="margin-left: 20px"> 25.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001281</p> <p style="margin-left: 20px"> 25.8s C:\Users\User\AppData\Local\Temp\{13b11db0-5b43-4745-84e3-9f7c48a9f602}.dat</p> <p style="margin-left: 20px"> 26.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000144</p> <p style="margin-left: 20px"> 27.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000145</p> <p style="margin-left: 20px"> 28.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000146</p> <p style="margin-left: 20px"> 28.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000147</p> <p style="margin-left: 20px"> 29.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000148</p> <p style="margin-left: 20px"> 29.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001283</p> <p style="margin-left: 20px"> 29.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000149</p> <p style="margin-left: 20px"> 30.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00014a</p> <p style="margin-left: 20px"> 30.4s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001284</p> <p style="margin-left: 20px"> 30.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00014b</p> <p style="margin-left: 20px"> 30.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001285</p> <p style="margin-left: 20px"> 30.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00014c</p> <p style="margin-left: 20px"> 31.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001286</p> <p style="margin-left: 20px"> 31.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00014d</p> <p style="margin-left: 20px"> 31.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00014e</p> <p style="margin-left: 20px"> 32.0s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00014f</p> <p style="margin-left: 20px"> 32.0s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001287</p> <p style="margin-left: 20px"> 32.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000150</p> <p style="margin-left: 20px"> 32.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000151</p> <p style="margin-left: 20px"> 32.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001288</p> <p style="margin-left: 20px"> 32.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\IndexedDB\https_www.google.com_0.indexeddb.leveldb\000161.ldb</p> <p style="margin-left: 20px"> 33.0s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\IndexedDB\https_www.google.com_0.indexeddb.leveldb\000161.bak</p> <p style="margin-left: 20px"> 34.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000152</p> <p style="margin-left: 20px"> 34.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000153</p> <p style="margin-left: 20px"> 35.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001289</p> <p style="margin-left: 20px"> 35.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00128a</p> <p style="margin-left: 20px"> 35.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000154</p> <p style="margin-left: 20px"> 36.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000155</p> <p style="margin-left: 20px"> 36.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000156</p> <p style="margin-left: 20px"> 36.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000157</p> <p style="margin-left: 20px"> 37.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000158</p> <p style="margin-left: 20px"> 38.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000159</p> <p style="margin-left: 20px"> 38.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00128c</p> <p style="margin-left: 20px"> 38.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00015a</p> <p style="margin-left: 20px"> 39.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00015b</p> <p style="margin-left: 20px"> 40.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00015c</p> <p style="margin-left: 20px"> 40.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00015d</p> <p style="margin-left: 20px"> 41.0s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00015e</p> <p style="margin-left: 20px"> 41.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00015f</p> <p style="margin-left: 20px"> 43.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000160</p> <p style="margin-left: 20px"> 45.3s C:\ProgramData\4e40bdbc73cb9a68\a79dd831ce9319a8fd09fc5f2317a701.ini</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px"> C:\Windows\Temp\dn7FAD.tmp -> DeleteFailed</p> <p style="margin-left: 20px"> Size . . . . . . . : 6,139,392 bytes</p> <p style="margin-left: 20px"> Age . . . . . . . : 35.1 days (2014-11-24 14:03:14)</p> <p style="margin-left: 20px"> Entropy . . . . . : 7.9</p> <p style="margin-left: 20px"> SHA-256 . . . . . : 44B3CFFC76DF649008504CF1D3A10C30CD3FF0574708688F49F7A55E5D4A9235</p> <p style="margin-left: 20px"> > Bitdefender . . . : Gen:Variant.Adware.Graftor.164575</p> <p style="margin-left: 20px"> Fuzzy . . . . . . : 113.0</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px">Potential Unwanted Programs _________________________________________________</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px"> HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}\ (PCOptimizerPro) -> DeleteFailed</p> <p style="margin-left: 20px"> HKLM\SOFTWARE\Classes\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755}\ (PriceChop) -> DeleteFailed</p> <p style="margin-left: 20px"> HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}\ (PCOptimizerPro) -> DeleteFailed</p> <p style="margin-left: 20px"> HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755}\ (PriceChop) -> DeleteFailed</p> <p style="margin-left: 20px"> HKU\.DEFAULT\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}\ (FLV Player) -> DeleteFailed</p> <p style="margin-left: 20px"> HKU\S-1-5-18\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}\ (FLV Player) -> DeleteFailed</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px">Cookies _____________________________________________________________________</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px"> C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cookies:doubleclick.net</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px">[/code]</p></blockquote><p></p>
[QUOTE="truthling, post: 324723, member: 32587"] I am getting multiple "delete failed" messages from Hitman Pro and getting "FlexibleShopper" ads even AFTER following the instructions in this thread: [url]https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CCMQFjAA&url=http%3A%2F%2Fmalwaretips.com%2Fthreads%2Fsolved-hitman-pro.14120%2F&ei=-QWjVJnHOdTmoATT3oBw&usg=AFQjCNEK2J3eSFyVDIwXMJvuhWNJW_177g&sig2=l8yEwgGDkQ7DSIXbcUudvw&bvm=bv.82001339,d.cGU[/url]. I am also unable to manually delete folders which Hitman Pro identifies as malicious. I have successfully run Malwarebytes and CCleaner, which seem to be capable of deleting malware, but not the ones identified with Hitman Pro. Please help! Here is the log from Hitman Pro: [INDENT] [code] HitmanPro 3.7.9.232 www.hitmanpro.com Computer name . . . . : PC Windows . . . . . . . : 6.3.0.9600.X64/2 User name . . . . . . : PC\User UAC . . . . . . . . . : Enabled License . . . . . . . : Trial (6 days left) Scan date . . . . . . : 2014-12-29 17:39:16 Scan mode . . . . . . : Normal Scan duration . . . . : 13m 35s Disk access mode . . : Direct disk access (SRB) Cloud . . . . . . . . : Internet Reboot . . . . . . . : No Threats . . . . . . . : 4 Traces . . . . . . . : 20 Objects scanned . . . : 1,520,255 Files scanned . . . . : 31,086 Remnants scanned . . : 357,013 files / 1,132,156 keys Malware _____________________________________________________________________ C:\Program Files (x86)\OffthePrice\CouponStore.dll -> DeleteFailed Size . . . . . . . : 4,140,544 bytes Age . . . . . . . : 35.1 days (2014-11-24 14:11:18) Entropy . . . . . : 7.9 SHA-256 . . . . . : 364B2D3CCF49D9E968A60E6A6F7360DB7EBE416E41882D91C78691A7E79B0974 > Bitdefender . . . : Gen:Variant.Adware.Graftor.164575 Fuzzy . . . . . . : 120.0 C:\ProgramData\saaveitkeep\UKpahzdmEkZsUs.dll -> DeleteFailed Size . . . . . . . : 565,760 bytes Age . . . . . . . : 6.2 days (2014-12-23 12:06:54) Entropy . . . . . : 5.8 SHA-256 . . . . . : 4833D63353B62302D786D9B39CF85EF79B181ADFAC1A07458C7B7964E172AFF5 Product . . . . . : use time the of market Publisher . . . . : use time the of market Description . . . : data DBMS system system as Version . . . . . : databases Copyright . . . . : Copyright (C) 2014 Gossip . . . . . . : aveitkeep LanguageID . . . . : 1033 > Bitdefender . . . : Application.Generic.1014976 > Kaspersky . . . . : HEUR:Trojan.Win32.Generic Fuzzy . . . . . . : 111.0 Startup HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b1ec34b6-639d-4e44-9707-56d3fe4ba312}\ HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b1ec34b6-639d-4e44-9707-56d3fe4ba312}\ References HKLM\SOFTWARE\Wow6432Node\Classes\.9\ HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{b1ec34b6-639d-4e44-9707-56d3fe4ba312}\ Forensic Cluster -1.0s C:\ProgramData\saaveitkeep\ -0.1s C:\ProgramData\saaveitkeep\UKpahzdmEkZsUs.dat 0.0s C:\ProgramData\saaveitkeep\UKpahzdmEkZsUs.dll 2.5s C:\ProgramData\saaveitkeep\UKpahzdmEkZsUs.tlb 2.6s C:\ProgramData\saaveitkeep\UKpahzdmEkZsUs.x64.dll C:\ProgramData\SaverPPro\VxCk7jAu3CoRTj.dll -> DeleteFailed Size . . . . . . . : 565,760 bytes Age . . . . . . . : 6.2 days (2014-12-23 12:09:41) Entropy . . . . . : 5.8 SHA-256 . . . . . : 4833D63353B62302D786D9B39CF85EF79B181ADFAC1A07458C7B7964E172AFF5 Product . . . . . : use time the of market Publisher . . . . : use time the of market Description . . . : data DBMS system system as Version . . . . . : databases Copyright . . . . : Copyright (C) 2014 Gossip . . . . . . : verPPro LanguageID . . . . : 1033 > Bitdefender . . . : Application.Generic.1014976 > Kaspersky . . . . : HEUR:Trojan.Win32.Generic Fuzzy . . . . . . : 111.0 Startup HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{13b11db0-5b43-4745-84e3-9f7c48a9f602}\ HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{13b11db0-5b43-4745-84e3-9f7c48a9f602}\ References HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{13b11db0-5b43-4745-84e3-9f7c48a9f602}\ HKLM\SOFTWARE\Wow6432Node\Classes\SaverPro.9\ Forensic Cluster -21.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.donation-tools.org_0.localstorage -21.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_www.donation-tools.org_0.localstorage-journal -6.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001271 -4.1s C:\ProgramData\SaverPPro\ -2.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001272 -2.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001273 -0.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000131 -0.5s C:\ProgramData\SaverPPro\VxCk7jAu3CoRTj.dat 0.0s C:\ProgramData\SaverPPro\VxCk7jAu3CoRTj.dll 0.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000132 4.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000133 6.4s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001274 6.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001276 6.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001277 6.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001278 7.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000134 9.0s C:\ProgramData\SaverPPro\VxCk7jAu3CoRTj.tlb 9.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001279 9.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000135 9.7s C:\ProgramData\SaverPPro\VxCk7jAu3CoRTj.x64.dll 10.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00127a 10.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00127b 10.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000136 12.0s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000137 12.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00127c 12.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000138 12.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000139 13.1s C:\ProgramData\Microsoft\Windows Defender\Scans\History\Results\Resource\{14A0793B-3B05-43A3-96F3-152BE98433F8} 15.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_pstatic.ushopcomp.com_0.localstorage 15.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_pstatic.ushopcomp.com_0.localstorage-journal 16.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00013a 16.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00013b 18.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00013c 18.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00013d 19.4s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00013e 19.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00013f 19.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00127d 19.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00127e 19.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00127f 20.0s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001280 20.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000140 20.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000141 21.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000142 23.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000143 25.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001281 25.8s C:\Users\User\AppData\Local\Temp\{13b11db0-5b43-4745-84e3-9f7c48a9f602}.dat 26.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000144 27.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000145 28.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000146 28.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000147 29.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000148 29.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001283 29.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000149 30.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00014a 30.4s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001284 30.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00014b 30.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001285 30.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00014c 31.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001286 31.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00014d 31.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00014e 32.0s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00014f 32.0s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001287 32.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000150 32.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000151 32.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001288 32.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\IndexedDB\https_www.google.com_0.indexeddb.leveldb\000161.ldb 33.0s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\IndexedDB\https_www.google.com_0.indexeddb.leveldb\000161.bak 34.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000152 34.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000153 35.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_001289 35.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00128a 35.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000154 36.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000155 36.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000156 36.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000157 37.2s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000158 38.1s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000159 38.6s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00128c 38.8s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00015a 39.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00015b 40.5s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00015c 40.7s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00015d 41.0s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00015e 41.3s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_00015f 43.9s C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache\f_000160 45.3s C:\ProgramData\4e40bdbc73cb9a68\a79dd831ce9319a8fd09fc5f2317a701.ini C:\Windows\Temp\dn7FAD.tmp -> DeleteFailed Size . . . . . . . : 6,139,392 bytes Age . . . . . . . : 35.1 days (2014-11-24 14:03:14) Entropy . . . . . : 7.9 SHA-256 . . . . . : 44B3CFFC76DF649008504CF1D3A10C30CD3FF0574708688F49F7A55E5D4A9235 > Bitdefender . . . : Gen:Variant.Adware.Graftor.164575 Fuzzy . . . . . . : 113.0 Potential Unwanted Programs _________________________________________________ HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}\ (PCOptimizerPro) -> DeleteFailed HKLM\SOFTWARE\Classes\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755}\ (PriceChop) -> DeleteFailed HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}\ (PCOptimizerPro) -> DeleteFailed HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755}\ (PriceChop) -> DeleteFailed HKU\.DEFAULT\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}\ (FLV Player) -> DeleteFailed HKU\S-1-5-18\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}\ (FLV Player) -> DeleteFailed Cookies _____________________________________________________________________ C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Cookies:doubleclick.net [/code][/INDENT] [/QUOTE]
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