how do i remove hd10-plus from my computer

[gary calder]

i have no idea what is going on with my computer but it seems to have gotten infected by some malware...i've removed most of what i thought was the problem but i think this hd10-plus may be also something i need to remove but it won't remove when i click on it in the add/remove portion of the control panel.

 

[TwinHeadedEagle]

Hi,

Before we begin, I want you to have this in mind:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.

• Click on the Scan button.
• After the scan has finished click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

• After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
• Post logfile will also be saved in the C:\AdwCleaner folder.

***** NEXT *****​

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[gary calder]

thanks for your input so far but when i click on the adware above i get directed to (among other sites) a 'bleepingcomputer' site where adware Is listed but i'm afraid of clicking on that since i'm getting so many misdirections that SEEM to be legit. i won't go on further unless you say it's ok. thanks again for all you do. when i 'upload a file' to you which ones am i to send also and when? (after each posting?)
gary

 

[TwinHeadedEagle]

It is legit, you can be sure. Just click on blue Download now button.

Send all three after you finish both tools.

 

[gary calder]

ok i did the first one i THINK correctly ..it did the scan and rebooted and showed the report. then when i tried to do the second one my norton indicated it was unsafe and removed it and that's as far as i seem to be able to get....i guess i need to disable norton as you indicated in the opening instructions?.how do i go about doing that please?

 

[TwinHeadedEagle]

Yes, just disable it...

 

[gary calder]

ok i disabled norton and started the farbar thing but only got so far as for it to show a window that shows downloads...no disclaimer nor anything showing a way to scan..now what?

 

[TwinHeadedEagle]

Press Yes, for anything it ask you.