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McAfee
How do you submit False Positive samples to McAfee effectively?
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<blockquote data-quote="Anthony Qian" data-source="post: 958942" data-attributes="member: 91446"><p>I eventually got in touch with McAfee's customer support and discussed the problem with them. Much to my surprise, the representative believes <strong>the problem is resolved if McAfee does not detect the sample after I manually exclude it from scanning</strong>, without asking me to provide the sample for analysis.</p><p></p><p>After some thinking, I believe the key difference between McAfee and Kaspersky (Dr. Web) in terms of their attitudes to FP is that McAfee views the analysis of client-submitted samples as a service, while Kaspersky views it as a contribution to their technology/engine.</p></blockquote><p></p>
[QUOTE="Anthony Qian, post: 958942, member: 91446"] I eventually got in touch with McAfee's customer support and discussed the problem with them. Much to my surprise, the representative believes [B]the problem is resolved if McAfee does not detect the sample after I manually exclude it from scanning[/B], without asking me to provide the sample for analysis. After some thinking, I believe the key difference between McAfee and Kaspersky (Dr. Web) in terms of their attitudes to FP is that McAfee views the analysis of client-submitted samples as a service, while Kaspersky views it as a contribution to their technology/engine. [/QUOTE]
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