Hyatt Hotels Reports Data Breach, Blames PoS Malware

Exterminator

Community Manager
Thread author
Verified
Staff Member
Well-known
Oct 23, 2012
12,527
Another major hotel chain hit by PoS malware
Hyatt Hotels have announced a data breach affecting its customers' financial data, which at a later investigation proved to originate from a malware infection on its PoS systems.

Unlike similar hotel chains that experienced a similar incident, Hyatt was very quiet and did not reveal any details on its investigation, saying only it will strengthen the security of its systems.

"As always, customers should review their payment card account statements closely and report any unauthorized charges to their card issuer immediately," said Stephanie Sheppard, Hyatt spokeswoman. "Payment card rules generally provide that cardholders are not responsible for unauthorized charges that are timely reported."

Currently, Hyatt's portfolio includes 625+ properties in over 52 countries. The hotel chain includes brands like Hyatt, Park Hyatt, Andaz, Grand Hyatt, Hyatt Centric, Hyatt Regency, Hyatt Place, Hyatt House, Hyatt Zilara, Hyatt Ziva, Hyatt Residences, and Hyatt Residence Club.

Hyatt representatives keeping mum on details
Hotel representatives did not say what brands were affected, what hotel properties, and what kind of data was stolen. It is yet unknown if the malware infection was found on the hotels' own reservation system PoS, or on the payment processing system used by gift shops and restaurants located on the hotels' premises.

Customers that have stayed at any of the Hyatt hotels in the last year are encouraged to call 1-877-218-3036 (U.S. and Canada) or +1-814-201-3665 (International) from 7 a.m. to 9 p.m. EST to find out if they have stayed at properties where the malware was found.

Hyatt Hotels is just the latest hotel chain to suffer a data breach this fall. Previously, data breaches were reported by the Trump Hotel Collection, Starwood Hotels, and Hilton Hotels. Earlier this year, similar reports came from the InterContinental Hotel Group, Hard Rock Hotel & Casino, Marriott (later acquired by Starwood), Sheraton (also acquired by Starwood), and Mandarin Oriental Hotels.
 

jamescv7

Level 85
Verified
Honorary Member
Mar 15, 2011
13,070
That's the problem on today's landscape, much better if they will use Linux as alternative case; POS should work efficiently by adjusting the SAD (System Analysis and Design) concept.

I don't see any reason to make as an excuse for not migrating due to different environment.
 

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