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I can’t find the malware even though there was a profile
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<blockquote data-quote="Jack" data-source="post: 877529" data-attributes="member: 1"><p>Hey [USER=87314]@Kuheli[/USER],</p><p></p><p>Can you also check if any QueensResultSearch files are located in the below folders? If they are, you can delete them.</p><p></p><ol> <li data-xf-list-type="ol">Click the desktop to make sure you’re in the <strong>Finder</strong>, choose “<strong>Go</strong>” then click on “<strong>Go to Folder</strong>“.<img src="https://malwaretips.com/blogs/wp-content/uploads/2020/01/Go-to-folder-Mac.jpg" alt="Go to Folder mac" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ol">Type or copy/paste each of the below paths into the window that opens, then click <strong>Go</strong>.<ul> <li data-xf-list-type="ul">/Library/LaunchAgents</li> <li data-xf-list-type="ul">~/Library/LaunchAgents</li> <li data-xf-list-type="ul">/Library/Application Support</li> <li data-xf-list-type="ul">/Library/LaunchDaemons<br /> <img src="https://malwaretips.com/blogs/wp-content/uploads/2020/01/Library-folders.jpg" alt="Type the commands in the Go to Folder window" class="fr-fic fr-dii fr-draggable " style="" /></li> </ul></li> <li data-xf-list-type="ol">Look out for QueensResultSearch and delete them. Look out for any suspicious files that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. </li> </ol><p></p><p></p><p>Next, please run a scan with Malwarebytes.</p><p></p><ul> <li data-xf-list-type="ul">Please download <a href="https://downloads.malwarebytes.com/file/mb-mac" target="_blank">Malwarebytes for Mac</a> Free Edition.</li> <li data-xf-list-type="ul">Double-click <strong>Malwarebytes-Mac-4.x.x.x.pkg</strong> and follow the prompts to install the program.</li> <li data-xf-list-type="ul">When your <strong>Malwarebytes</strong> installation completes, the program opens to the Welcome to Malwarebytes screen.</li> <li data-xf-list-type="ul">Click on the <strong>Get started </strong>button.</li> <li data-xf-list-type="ul">Click <strong>Scan</strong> to start a <strong>Threat Scan</strong>.</li> <li data-xf-list-type="ul">When the scan is finished click <strong>Quarantine</strong> to remove the found threats.</li> <li data-xf-list-type="ul">Reboot the computer if prompted to complete the removal process.</li> </ul><p></p><p>Let me know the results after you've performed these steps.</p></blockquote><p></p>
[QUOTE="Jack, post: 877529, member: 1"] Hey [USER=87314]@Kuheli[/USER], Can you also check if any QueensResultSearch files are located in the below folders? If they are, you can delete them. [LIST=1] [*]Click the desktop to make sure you’re in the [B]Finder[/B], choose “[B]Go[/B]” then click on “[B]Go to Folder[/B]“.[IMG alt="Go to Folder mac"]https://malwaretips.com/blogs/wp-content/uploads/2020/01/Go-to-folder-Mac.jpg[/IMG] [*]Type or copy/paste each of the below paths into the window that opens, then click [B]Go[/B]. [LIST] [*]/Library/LaunchAgents [*]~/Library/LaunchAgents [*]/Library/Application Support [*]/Library/LaunchDaemons [IMG alt="Type the commands in the Go to Folder window"]https://malwaretips.com/blogs/wp-content/uploads/2020/01/Library-folders.jpg[/IMG] [/LIST] [*]Look out for QueensResultSearch and delete them. Look out for any suspicious files that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. [/LIST] Next, please run a scan with Malwarebytes. [LIST] [*]Please download [URL='https://downloads.malwarebytes.com/file/mb-mac']Malwarebytes for Mac[/URL] Free Edition. [*]Double-click [B]Malwarebytes-Mac-4.x.x.x.pkg[/B] and follow the prompts to install the program. [*]When your [B]Malwarebytes[/B] installation completes, the program opens to the Welcome to Malwarebytes screen. [*]Click on the [B]Get started [/B]button. [*]Click [B]Scan[/B] to start a [B]Threat Scan[/B]. [*]When the scan is finished click [B]Quarantine[/B] to remove the found threats. [*]Reboot the computer if prompted to complete the removal process. [/LIST] Let me know the results after you've performed these steps. [/QUOTE]
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