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Windows Malware Removal Help & Support
I can't open Word or PowerPoint after I got infected
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<blockquote data-quote="Legaran" data-source="post: 180710" data-attributes="member: 20616"><p>Hi. I'm still unable to open Word and PowerPoint.</p><p></p><p>I was a bit quick and came to divert a bit from your instructions:</p><p>I downloaded Farbar (64 bit) and ran it first time directly from my downloads folder (not my desktop). My F-Secure antivirus blocked the program, but I gave it permission to continue. It made the logs FRST.txt and Addition.txt in the downloads folder. I was unsure if the location or the interference of F-Secure had done anything to the Scan, so I disabled F-Secure's safety functions, and moved the program and both log files to the desktop to perform a new scan. When I performed the new scan, it overwrote the first FRST.txt file. That means that the attached Addition.txt is from the first scan, and the FRST.txt is from the second scan.</p></blockquote><p></p>
[QUOTE="Legaran, post: 180710, member: 20616"] Hi. I'm still unable to open Word and PowerPoint. I was a bit quick and came to divert a bit from your instructions: I downloaded Farbar (64 bit) and ran it first time directly from my downloads folder (not my desktop). My F-Secure antivirus blocked the program, but I gave it permission to continue. It made the logs FRST.txt and Addition.txt in the downloads folder. I was unsure if the location or the interference of F-Secure had done anything to the Scan, so I disabled F-Secure's safety functions, and moved the program and both log files to the desktop to perform a new scan. When I performed the new scan, it overwrote the first FRST.txt file. That means that the attached Addition.txt is from the first scan, and the FRST.txt is from the second scan. [/QUOTE]
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