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<blockquote data-quote="jetman" data-source="post: 973222" data-attributes="member: 63028">I am trying out Norton as an experiment, so see how it compares with Kaspersky.I think the level of protection offered is probably among the best (perhaps the very best) given the large market share of this company and the number of malware samples they can collect and analyse.&nbsp; This is reflected in the usually excellent AV test results.However, I am not happy...Firstly, Norton is not as easy to configure than Kaspersky and the user interface is not as nice.Secondly (and my main complaint) is the billing practices of Norton. They insist on credit card details being entered (even if you have a retail licence key and have already paid for your subscription).&nbsp; It is not made entirely clear that you are then entering into a subscription, where they will automatically charge your credit card in 12 months time for the full retail cost of the software- which is at an inflated price.&nbsp; Although you an cancel this, it is turned ON by default and forces the user to actively cancel it, with the cancel option hidden away.&nbsp; As if they are trying to trick their customers.I was so annoyed that i asked for all my account to be closed and for all my personal data to be deleted in accordance with European GDPR law.&nbsp; This turned out to be a very difficult process.&nbsp; I sent an email to their privacy team in Dublin who told me to contact online chat support.&nbsp; The online support refused to action my request (after 15 minutes of me waiting for them to speak to their supervisor).&nbsp; I then emailed the privacy team for a second time, reminding them it was European law and they sent me a form to fill out but said that they couldn&#039;t promise to delete all of my data- even though its law to do so.&nbsp; I am still waiting for this to be actioned.Combined with the shady billing practices, Norton is not a company I want to do business with.I&#039;m going back to Kaspersky.&nbsp; No problem with their software, billing or customer support.&nbsp; I find them far more trustworthy,</blockquote>

[QUOTE="jetman, post: 973222, member: 63028"] I am trying out Norton as an experiment, so see how it compares with Kaspersky. I think the level of protection offered is probably among the best (perhaps the very best) given the large market share of this company and the number of malware samples they can collect and analyse. This is reflected in the usually excellent AV test results. [B]However, I am not happy...[/B] Firstly, Norton is not as easy to configure than Kaspersky and the user interface is not as nice. Secondly (and my main complaint) is the billing practices of Norton. They insist on credit card details being entered (even if you have a retail licence key and have already paid for your subscription). It is not made entirely clear that you are then entering into a subscription, where they will automatically charge your credit card in 12 months time for the full retail cost of the software- which is at an inflated price. Although you an cancel this, it is turned ON by default and forces the user to actively cancel it, with the cancel option hidden away. As if they are trying to trick their customers. I was so annoyed that i asked for all my account to be closed and for all my personal data to be deleted in accordance with European GDPR law. This turned out to be a very difficult process. I sent an email to their privacy team in Dublin who told me to contact online chat support. The online support refused to action my request (after 15 minutes of me waiting for them to speak to their supervisor). I then emailed the privacy team for a second time, reminding them it was European law and they sent me a form to fill out but said that they couldn't promise to delete all of my data- even though its law to do so. I am still waiting for this to be actioned. Combined with the shady billing practices, Norton is not a company I want to do business with. I'm going back to Kaspersky. No problem with their software, billing or customer support. [U]I find them far more trustworthy,[/U] [/QUOTE]

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