ICE removal

[glennc]

I've looked at other ICE threads but figured I'd try to get advice for my specific problem. I will appreciate any help you can give.
Thanks much

 

[Fiery]

Hi and welcome to MalwareTips!

I'm Fiery and I would gladly assist you in removing the malware on your computer.

PLEASE NOTE: The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it.

Before we start:

• Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
• Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
• Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
• Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
• The absence of symptoms does not mean your PC is fully disinfected.
• If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
• Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

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Please print these instruction out so that you know what you are doing

• Download OTLPENet.exe to your desktop
• Download Farbar Recovery Scan Tool and save it to a flash drive.
  
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• Wait for the CD to detect your hardware and load the operating system
• Your system should now display a Reatogo desktop
  Note : as you are running from CD it is not exactly speedy
• Insert the USB with FRST
• Locate the flash drive with FRST and double click
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.