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General Security Discussions
If you pay for malware protection, who's at fault if you get infected?
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<blockquote data-quote="danb" data-source="post: 929114" data-attributes="member: 62850"><p>It depends… mainly on if the user was prompted or not during the infection.</p><p></p><p>In other words, if the attack slipped through all of the antivirus mechanisms / filters and allowed unknown arbitrary code to automatically execute, then it is mostly the fault of the cybersecurity company, especially if their marketing makes the user believe their product will block all attacks.</p><p></p><p>A few years ago when Cylance was released, their whole thing was creating a cybersecurity product that is silent as possible (hence the name). Since then, there has been a big push in the industry to make security products as silent and seamless as possible. The industry is finally figuring out that silent security is deadly because it makes the user less vigilant, cautious and knowledgeable about cybersecurity.</p><p></p><p>On the other hand, if the user is a happy clicker, downloads unknown files, is not careful and ignores user prompts… then the user is mostly at fault.</p><p></p><p>Here is a great example… Someone asked me recently if they could test VS against tons of malware, and for the test they would count any file where VS’s recommended action / instructions were to Allow the file, as a bypass. I did not respond to this person, but what I would have said was, “Sure, go ahead, and when the mini prompt says “Click this balloon if you intended to allow…(item)”, then simply close the mini prompt to block the file, because you did not intend to allow the file.” Novice and intermediate users understand this, but advanced users do not because they forget to read the mini prompt.</p></blockquote><p></p>
[QUOTE="danb, post: 929114, member: 62850"] It depends… mainly on if the user was prompted or not during the infection. In other words, if the attack slipped through all of the antivirus mechanisms / filters and allowed unknown arbitrary code to automatically execute, then it is mostly the fault of the cybersecurity company, especially if their marketing makes the user believe their product will block all attacks. A few years ago when Cylance was released, their whole thing was creating a cybersecurity product that is silent as possible (hence the name). Since then, there has been a big push in the industry to make security products as silent and seamless as possible. The industry is finally figuring out that silent security is deadly because it makes the user less vigilant, cautious and knowledgeable about cybersecurity. On the other hand, if the user is a happy clicker, downloads unknown files, is not careful and ignores user prompts… then the user is mostly at fault. Here is a great example… Someone asked me recently if they could test VS against tons of malware, and for the test they would count any file where VS’s recommended action / instructions were to Allow the file, as a bypass. I did not respond to this person, but what I would have said was, “Sure, go ahead, and when the mini prompt says “Click this balloon if you intended to allow…(item)”, then simply close the mini prompt to block the file, because you did not intend to allow the file.” Novice and intermediate users understand this, but advanced users do not because they forget to read the mini prompt. [/QUOTE]
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