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General Security Discussions
If you pay for malware protection, who's at fault if you get infected?
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<blockquote data-quote="ForgottenSeer 89360" data-source="post: 929487"><p>Unfortunately, perfect malware detection even if possible, won't SELL, emphasis on sell as businesses are not Red Cross. Such a detection will come at the price of disrupting user operation, false positives (more than what's acceptible), performance reduction and others.</p><p>All these factors would cause a product uninstall sooner, rather than later, which renders a balanced approach ticking all boxes necessary. Again, no AV vendor is charity, market share and profit are crucial and that comes from overall product satisfaction, not from AV-Comparatives and MRG Effitas badges.</p><p></p><p>This seeking of an all-in-one universal approach combined with the nature of cyber-crime means that from time to time evasion may happen.</p><p>It is critical that all users stay informed, adjust the product to their needs and make use of all additional tools that come with the product, even if they may look like bloatware.</p><p>For example if the product comes with a file vault important data should be kept locked there. If password manager is included, this can reduce credentials exfiltration. If something in these tools is not to your liking you should always let the company know and explain why the tool is not great, how it can be improved and what the improvement will mean to all users, not only to you. In my experience this works wonders (specially with Trend Micro). We can all contribute towards a better product.</p><p></p><p>So ultimately, whose fault it is that User X's family photos got hit by STOP ransomware? Hard to tell without an investigation, but if STOP didn't exist, this wouldn't happen (echoing the previous post). Sometimes the "innocent user that just didn't know" is at fault for risky behaviour as well as not reading up on what's going on around them, in terms of cyber-security.</p></blockquote><p></p>
[QUOTE="ForgottenSeer 89360, post: 929487"] Unfortunately, perfect malware detection even if possible, won't SELL, emphasis on sell as businesses are not Red Cross. Such a detection will come at the price of disrupting user operation, false positives (more than what's acceptible), performance reduction and others. All these factors would cause a product uninstall sooner, rather than later, which renders a balanced approach ticking all boxes necessary. Again, no AV vendor is charity, market share and profit are crucial and that comes from overall product satisfaction, not from AV-Comparatives and MRG Effitas badges. This seeking of an all-in-one universal approach combined with the nature of cyber-crime means that from time to time evasion may happen. It is critical that all users stay informed, adjust the product to their needs and make use of all additional tools that come with the product, even if they may look like bloatware. For example if the product comes with a file vault important data should be kept locked there. If password manager is included, this can reduce credentials exfiltration. If something in these tools is not to your liking you should always let the company know and explain why the tool is not great, how it can be improved and what the improvement will mean to all users, not only to you. In my experience this works wonders (specially with Trend Micro). We can all contribute towards a better product. So ultimately, whose fault it is that User X's family photos got hit by STOP ransomware? Hard to tell without an investigation, but if STOP didn't exist, this wouldn't happen (echoing the previous post). Sometimes the "innocent user that just didn't know" is at fault for risky behaviour as well as not reading up on what's going on around them, in terms of cyber-security. [/QUOTE]
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