Forums
New posts
Search forums
News
Security News
Technology News
Giveaways
Giveaways, Promotions and Contests
Discounts & Deals
Reviews
Users Reviews
Video Reviews
Support
Windows Malware Removal Help & Support
Mac Malware Removal Help & Support
Mobile Malware Removal Help & Support
Blog
Log in
Register
What's new
Search
Search titles only
By:
Search titles only
By:
Reply to thread
Menu
Install the app
Install
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Forums
Software
Security Apps
Other security for Windows, Mac, Linux
Importance of engaging with users through social media
Message
<blockquote data-quote="RoboMan" data-source="post: 796446" data-attributes="member: 53544"><p>This - coming to us for advice, is the best and most honest thing a company can do, so thumbs up!</p><p></p><p><strong>My point of view:</strong></p><ul> <li data-xf-list-type="ul"><strong>Facebook</strong> is dead. Have your page but do not rely on it as a great communication tool.</li> <li data-xf-list-type="ul"><strong>Instagram </strong>is... not the social network you may be looking for? But great idea on the behind the scenes!</li> </ul><p><strong>What you should be aiming at to be "present with users":</strong></p><ul> <li data-xf-list-type="ul"><strong>Accesible, efficient and quick support</strong>, the key to a good user database. Back in the day, Emsisoft was the thing here. Although it wasn't the toughest around, two main points made them so popular here (that even a staff here started working with them): low impact, extremely quick support (i'm talking no more than 1 hour support answer).</li> </ul><p><strong>Extra ideas:</strong></p><ul> <li data-xf-list-type="ul"><strong>Telegram</strong>, it has channels you can create, where users cannot talk, but you admin can drop messages. It is often used to spread news, links, articles, etc. Great tool to create a channel/group where to drop your news and updates.</li> <li data-xf-list-type="ul">I saw somebody up there mentioning <strong>Discord</strong>, which could definitely be some innovative way of support. Thinking of a bot for Discord or Telegram where I can create a support ticket and the bot will send the ticket to you guys. As well, some Skype/Discord support chat for easy issues.</li> </ul></blockquote><p></p>
[QUOTE="RoboMan, post: 796446, member: 53544"] This - coming to us for advice, is the best and most honest thing a company can do, so thumbs up! [B]My point of view:[/B] [LIST] [*][B]Facebook[/B] is dead. Have your page but do not rely on it as a great communication tool. [*][B]Instagram [/B]is... not the social network you may be looking for? But great idea on the behind the scenes! [/LIST] [B]What you should be aiming at to be "present with users":[/B] [LIST] [*][B]Accesible, efficient and quick support[/B], the key to a good user database. Back in the day, Emsisoft was the thing here. Although it wasn't the toughest around, two main points made them so popular here (that even a staff here started working with them): low impact, extremely quick support (i'm talking no more than 1 hour support answer). [/LIST] [B]Extra ideas:[/B] [LIST] [*][B]Telegram[/B], it has channels you can create, where users cannot talk, but you admin can drop messages. It is often used to spread news, links, articles, etc. Great tool to create a channel/group where to drop your news and updates. [*]I saw somebody up there mentioning [B]Discord[/B], which could definitely be some innovative way of support. Thinking of a bot for Discord or Telegram where I can create a support ticket and the bot will send the ticket to you guys. As well, some Skype/Discord support chat for easy issues. [/LIST] [/QUOTE]
Insert quotes…
Verification
Post reply
Top