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Windows Malware Removal Help & Support
Infected with Security Protection (ROGUE) - Can't start in Safe Mode
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<blockquote data-quote="Jack" data-source="post: 19074" data-attributes="member: 1"><p><strong>RE: Just Join this forum and finding some help.. </strong></p><p></p><p>Because you've used the code to register the rogue you should now be able to download and run : TDSSKiller and then Malwarebytes even in <strong>Normal Mode</strong> ...</p><p></p><p>Please follow this two steps :</p><p></p><p>1. Download and run <a href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" target="_blank"><span style="color: #0000FF">TDSSKiller</span></a>.</p><p></p><ul> <li data-xf-list-type="ul">Download <a href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" target="_blank"><span style="color: #0000FF">TDSSKiller.exe</span></a> and save it on your desktop</li> <li data-xf-list-type="ul">Before you can run TDSSKiller, you first need to <strong>rename</strong> it so that you can get it to run. To do this, right-click on the TDSSKiller.exe icon that should now be on your Desktop and select <strong>Rename</strong>. You can now edit the name of the file and should name it a random name with the .com extension. For example, azdt.com or qwerty.com. </li> <li data-xf-list-type="ul">Once the file is renamed, double-click on it to <strong>launch it</strong>.</li> <li data-xf-list-type="ul">TDSSKiller will now start and display the welcome screen as shown below.<br /> <img src="http://i.imgur.com/N2Nk5.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ul">TDSSKiller will now scan your computer for the TDSS infection. When the scan has finished it will display a result screen stating whether or not the infection was found on your computer. If it was found it will display a screen similar to the one below.<br /> <img src="http://support.kaspersky.com/images/support_new/2663-2-eng.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ul">To remove the infection simply click on the <strong>Continue</strong> button and TDSSKiller will attempt to clean the infection. </li> <li data-xf-list-type="ul">A <strong>reboot</strong> might require after disinfection.</li> </ul><p></p><p>2.Please download <a href="http://www.malwarebytes.org/mbam-download.php" target="_blank"><span style="color: blue"><strong>Malwarebytes' Anti-Malware</strong></span></a> to your desktop.</p><p></p><ul> <li data-xf-list-type="ul">Double-click <strong>mbam-setup.exe</strong> and follow the prompts to install the program.</li> <li data-xf-list-type="ul">At the end, be sure a checkmark is placed next to<ul> <li data-xf-list-type="ul"> <strong>Update Malwarebytes' Anti-Malware</strong></li> <li data-xf-list-type="ul"> and <strong>Launch Malwarebytes' Anti-Malware</strong></li> </ul></li> <li data-xf-list-type="ul"> then click <strong>Finish</strong>.</li> <li data-xf-list-type="ul">If an update is found, it will download and install the latest version.</li> <li data-xf-list-type="ul">Once the program has loaded, select <strong>Perform full scan</strong>, then click <strong>Scan</strong>.</li> <li data-xf-list-type="ul">When the scan is complete, click <strong>OK</strong>, then <strong>Show Results</strong> to view the results.</li> <li data-xf-list-type="ul">Be sure that everything is Checked (ticked) except items in the <strong>C:\System Volume Information folder </strong>and click on <strong>Remove Selected</strong>.</li> <li data-xf-list-type="ul">When completed, a log will open in Notepad. please copy and paste the log into your next reply<ul> <li data-xf-list-type="ul"> If you accidently close it, the log file is saved here and will be named like this:</li> <li data-xf-list-type="ul">C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\<strong>mbam-log-date (time).txt</strong></li> </ul></li> </ul></blockquote><p></p>
[QUOTE="Jack, post: 19074, member: 1"] [b]RE: Just Join this forum and finding some help.. [/b] Because you've used the code to register the rogue you should now be able to download and run : TDSSKiller and then Malwarebytes even in [b]Normal Mode[/b] ... Please follow this two steps : 1. Download and run [url=http://support.kaspersky.com/downloads/utils/tdsskiller.exe][color=#0000FF]TDSSKiller[/color][/url]. [list] [*]Download [url=http://support.kaspersky.com/downloads/utils/tdsskiller.exe][color=#0000FF]TDSSKiller.exe[/color][/url] and save it on your desktop [*]Before you can run TDSSKiller, you first need to [b]rename[/b] it so that you can get it to run. To do this, right-click on the TDSSKiller.exe icon that should now be on your Desktop and select [b]Rename[/b]. You can now edit the name of the file and should name it a random name with the .com extension. For example, azdt.com or qwerty.com. [*]Once the file is renamed, double-click on it to [b]launch it[/b]. [*]TDSSKiller will now start and display the welcome screen as shown below. [img]http://i.imgur.com/N2Nk5.png[/img] [*]TDSSKiller will now scan your computer for the TDSS infection. When the scan has finished it will display a result screen stating whether or not the infection was found on your computer. If it was found it will display a screen similar to the one below. [img]http://support.kaspersky.com/images/support_new/2663-2-eng.png[/img] [*]To remove the infection simply click on the [b]Continue[/b] button and TDSSKiller will attempt to clean the infection. [*]A [b]reboot[/b] might require after disinfection.[/list] 2.Please download [url=http://www.malwarebytes.org/mbam-download.php][color=blue][b]Malwarebytes' Anti-Malware[/b][/color][/url] to your desktop. [list][*]Double-click [b]mbam-setup.exe[/b] and follow the prompts to install the program. [*]At the end, be sure a checkmark is placed next to[list] [*] [b]Update Malwarebytes' Anti-Malware[/b] [*] and [b]Launch Malwarebytes' Anti-Malware[/b][/list][*] then click [b]Finish[/b]. [*]If an update is found, it will download and install the latest version. [*]Once the program has loaded, select [b]Perform full scan[/b], then click [b]Scan[/b]. [*]When the scan is complete, click [b]OK[/b], then [b]Show Results[/b] to view the results. [*]Be sure that everything is Checked (ticked) except items in the [b]C:\System Volume Information folder [/b]and click on [b]Remove Selected[/b]. [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply [list][*] If you accidently close it, the log file is saved here and will be named like this: [*]C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\[b]mbam-log-date (time).txt[/b][/list][/list] [/QUOTE]
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