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Software Troubleshooting
iphone update and 2FA
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<blockquote data-quote="Ink" data-source="post: 742598" data-attributes="member: 3"><p>You begin with yourself updating the iPhone, but you later mentioned a Tech person, what did they do?</p><p></p><p>How did you update your iPhone?</p><p></p><p>Which iOS version did you update, are you using the Stable (recommended) or Beta builds?</p><p></p><p>Did you create backup via iTunes on your computer?</p><p></p><p style="margin-left: 20px">You can only restore iPhone data on the same versions of iOS. So you might be able to update your older iPhone to iOS 11.4 and restore the data to the newer iPhone, also running iOS 11.4.</p><p></p><p>Which Authenticator app did you have installed?</p><p></p><p style="margin-left: 20px">Not all 2FA apps offer a way to backup and sync these codes. The websites that offer multi-factor authentication should offer Emergency backup codes, that can be used when 2FA isn't available. These codes are generated upon request, and should be saved by yourself, in a secure place.</p><p></p><p>I might be incorrect, but I believe some Authenticator apps deactivate on your previous device, once logged into a newer device - for security reasons.</p></blockquote><p></p>
[QUOTE="Ink, post: 742598, member: 3"] You begin with yourself updating the iPhone, but you later mentioned a Tech person, what did they do? How did you update your iPhone? Which iOS version did you update, are you using the Stable (recommended) or Beta builds? Did you create backup via iTunes on your computer? [INDENT]You can only restore iPhone data on the same versions of iOS. So you might be able to update your older iPhone to iOS 11.4 and restore the data to the newer iPhone, also running iOS 11.4.[/INDENT] Which Authenticator app did you have installed? [INDENT]Not all 2FA apps offer a way to backup and sync these codes. The websites that offer multi-factor authentication should offer Emergency backup codes, that can be used when 2FA isn't available. These codes are generated upon request, and should be saved by yourself, in a secure place.[/INDENT] I might be incorrect, but I believe some Authenticator apps deactivate on your previous device, once logged into a newer device - for security reasons. [/QUOTE]
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