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Mac Malware Removal Help & Support
I've tried everything, but it's not working :(
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<blockquote data-quote="Jack" data-source="post: 877165" data-attributes="member: 1"><p>Ok, let's completely remove Chrome and all data, then reinstall the browser. Before doing this be aware that this will delete all data for all Google apps you have installed, such as your bookmarks, so you will need to export them before doing this (chrome://bookmarks/<strong> <img src="https://lh3.googleusercontent.com/QbWcYKta5vh_4-OgUeFmK-JOB0YgLLoGh69P478nE6mKdfpWQniiBabjF7FVoCVXI0g=h18" alt="and then" class="fr-fic fr-dii fr-draggable " style="" /></strong>3 dots on the blue bar in the top-right corner <strong><img src="https://lh3.googleusercontent.com/QbWcYKta5vh_4-OgUeFmK-JOB0YgLLoGh69P478nE6mKdfpWQniiBabjF7FVoCVXI0g=h18" alt="and then" class="fr-fic fr-dii fr-draggable " style="" /></strong> Export bookmarks).</p><p></p><p></p><ol> <li data-xf-list-type="ol">At the bottom of your computer screen, in your Dock, right-click Chrome.</li> <li data-xf-list-type="ol">Select <strong>Quit</strong>.</li> <li data-xf-list-type="ol">Open Finder.</li> <li data-xf-list-type="ol">Go to the folder containing the Google Chrome application on your computer.<ul> <li data-xf-list-type="ul"><strong>Tip:</strong> It may be in your Applications folder. If not, go to <strong>File</strong> <img src="https://lh3.googleusercontent.com/QbWcYKta5vh_4-OgUeFmK-JOB0YgLLoGh69P478nE6mKdfpWQniiBabjF7FVoCVXI0g=h18" alt="and then" class="fr-fic fr-dii fr-draggable " style="" /> <strong>Find</strong>, and search for "Google Chrome."</li> </ul></li> <li data-xf-list-type="ol">Drag Google Chrome to the Trash.</li> <li data-xf-list-type="ol">Delete all of the below folders:<ol> <li data-xf-list-type="ol">At the top of the screen, click <strong>Go <img src="https://lh3.googleusercontent.com/QbWcYKta5vh_4-OgUeFmK-JOB0YgLLoGh69P478nE6mKdfpWQniiBabjF7FVoCVXI0g=h18" alt="and then" class="fr-fic fr-dii fr-draggable " style="" /> Go to Folder t</strong>hen paste one of the below paths into the window that opens.</li> </ol></li> </ol><p>You will need to delete all of the below folders and files:</p><ul> <li data-xf-list-type="ul">/Applications/Chrome.app</li> <li data-xf-list-type="ul">/Library/Application Support/Google/</li> <li data-xf-list-type="ul">/Library/Google/</li> <li data-xf-list-type="ul">~/Library/Application Support/Google/</li> <li data-xf-list-type="ul">~/Library/Google/</li> <li data-xf-list-type="ul">~/Library/Preferences/com.google.Chrome.plist</li> </ul><p>Note: The “~” indicates that it’s the current user’s Library which is often invisible in recent versions of macOS. To get to it you must hold down the Option (sometimes labeled Alt) key down and select Library from the Finder’s Go menu.</p><p></p><p>After deleting all of the above files, restart your computer. You can now download and re-install Google Chrome on your device. You can now import any exported bookmarks or other data and may need to reinstall any other Google apps that you use.</p></blockquote><p></p>
[QUOTE="Jack, post: 877165, member: 1"] Ok, let's completely remove Chrome and all data, then reinstall the browser. Before doing this be aware that this will delete all data for all Google apps you have installed, such as your bookmarks, so you will need to export them before doing this (chrome://bookmarks/[B] [IMG alt="and then"]https://lh3.googleusercontent.com/QbWcYKta5vh_4-OgUeFmK-JOB0YgLLoGh69P478nE6mKdfpWQniiBabjF7FVoCVXI0g=h18[/IMG][/B]3 dots on the blue bar in the top-right corner [B][IMG alt="and then"]https://lh3.googleusercontent.com/QbWcYKta5vh_4-OgUeFmK-JOB0YgLLoGh69P478nE6mKdfpWQniiBabjF7FVoCVXI0g=h18[/IMG][/B] Export bookmarks). [LIST=1] [*]At the bottom of your computer screen, in your Dock, right-click Chrome. [*]Select [B]Quit[/B]. [*]Open Finder. [*]Go to the folder containing the Google Chrome application on your computer. [LIST] [*][B]Tip:[/B] It may be in your Applications folder. If not, go to [B]File[/B] [IMG alt="and then"]https://lh3.googleusercontent.com/QbWcYKta5vh_4-OgUeFmK-JOB0YgLLoGh69P478nE6mKdfpWQniiBabjF7FVoCVXI0g=h18[/IMG] [B]Find[/B], and search for "Google Chrome." [/LIST] [*]Drag Google Chrome to the Trash. [*]Delete all of the below folders: [LIST=1] [*]At the top of the screen, click [B]Go [IMG alt="and then"]https://lh3.googleusercontent.com/QbWcYKta5vh_4-OgUeFmK-JOB0YgLLoGh69P478nE6mKdfpWQniiBabjF7FVoCVXI0g=h18[/IMG] Go to Folder t[/B]hen paste one of the below paths into the window that opens. [/LIST] [/LIST] You will need to delete all of the below folders and files: [LIST] [*]/Applications/Chrome.app [*]/Library/Application Support/Google/ [*]/Library/Google/ [*]~/Library/Application Support/Google/ [*]~/Library/Google/ [*]~/Library/Preferences/com.google.Chrome.plist [/LIST] Note: The “~” indicates that it’s the current user’s Library which is often invisible in recent versions of macOS. To get to it you must hold down the Option (sometimes labeled Alt) key down and select Library from the Finder’s Go menu. After deleting all of the above files, restart your computer. You can now download and re-install Google Chrome on your device. You can now import any exported bookmarks or other data and may need to reinstall any other Google apps that you use. [/QUOTE]
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