Just got malware, "Warning Flash Player is out of date"

[Rags2Rags]

Hi, I just recieved malware this morning when I was checking online where to watch baseball online on reddit. I have never done this before and won't after this encounter. lol Hopefully I can attach files correctly. Thanks for the hopeful anticipated positive results.
Best Regards, James

 

[TwinHeadedEagle]

Hello,


You're missing FRST.txt report.

 

[Rags2Rags]

Hello,


You're missing FRST.txt report.

really? could have sworn I did it correctly, what did I actually attach then?? and where would this be at on my laptop??

 

[TwinHeadedEagle]

Try looking here:

C:\Users\Steven\Downloads

 

[Rags2Rags]

ok try again.. thats all I can find, hope its right.. good luck

 

[TwinHeadedEagle]

Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Rags2Rags]

Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Rags2Rags]

hi again, just completed your directions and so far, so good, so hopeful it is fixed, attaching requested report as directed. Thanks again for the time and support you dedicated to me.
Best Regards,
Jim

 

[TwinHeadedEagle]

Please attach the second report I asked for.

 

[Rags2Rags]

Hi Eagle, Waited a day and tried explorer and the same popup appeared. I ran that program Zemana that you told me to run and this time it came up with 0 infections. And by the way, what did the first run come up with when you got the second report? It seemed to have a number of infections, was just a little curious. So what can I do now with this popup malware?

 

[TwinHeadedEagle]

Please attach the second report I asked for.