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Windows Malware Removal Help & Support
Kazy3653 (B), Trojan prorat, W7 erratic & software unresponsive
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<blockquote data-quote="kuttus" data-source="post: 120358" data-attributes="member: 2676"><p>You are most welcome. It is my pleasure to assist you at any time......</p><p></p><p>Double click on OTL to run it</p><ul> <li data-xf-list-type="ul"> Click on the <strong>Cleanup</strong> button at the top.<br /> </li> <li data-xf-list-type="ul"> You will be asked to reboot the machine to finish the Cleanup process. Choose <strong>Yes</strong><br /> </li> <li data-xf-list-type="ul"> This will remove itself and other tools we may have used.</li> </ul><p></p><hr /><p></p><p></p><p>Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.</p><p></p><p><u>For XP</u></p><p><a href="http://support.microsoft.com/kb/948247" target="_blank">How to create a Restore Point in XP</a></p><p><a href="http://support.microsoft.com/kb/555367" target="_blank">Delete all restore points except the most recent one</a></p><p></p><p><u>For Vista</u></p><p><a href="http://windows.microsoft.com/en-CA/windows-vista/System-Restore-frequently-asked-questions" target="_blank">Create a restore point</a></p><p><a href="http://windows.microsoft.com/en-CA/windows-vista/Delete-a-restore-point" target="_blank">Delete all but the most recent restore point</a></p><p></p><p><u>For Windows 7</u></p><p><a href="http://windows.microsoft.com/en-CA/windows7/Create-a-restore-point" target="_blank">Create a restore point</a></p><p><a href="http://windows.microsoft.com/en-CA/windows7/Delete-a-restore-point" target="_blank">Delete all but the most recent restore point</a> - Click the <strong>Delete all but the most recent restore point</strong> link</p><p></p><hr /><p></p><p></p><p><u><strong>Keep your system updated</strong></u></p><ul> <li data-xf-list-type="ul">Keeping your programs (especially Adobe and Java products) updated is <strong>essential</strong>. <a href="http://www.filehippo.com/updatechecker/" target="_blank">Update Checker</a> will notify you if any of your programs require an update.</li> <li data-xf-list-type="ul">Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities. </li> <li data-xf-list-type="ul">Please ensure you update your system regularly and have automatic updates <strong>on</strong>. You can learn how to turn Automatic Updates on <a href="http://support.microsoft.com/kb/306525" target="_blank">here</a> </li> </ul><hr /><p></p><p>I also recommend you to switch your antivirus program to a better one. Here are some suggestions:</p><ul> <li data-xf-list-type="ul"><a href="http://www.avast.com/free-antivirus-download" target="_blank"><strong>avast! 7 Home Edition</strong></a> - Don't use it with Online Armor</li> <li data-xf-list-type="ul"><a href="http://www.free-av.de/en/download/1/avira_antivir_personal__free_antivirus.html" target="_blank"><strong>Avira AntiVir Personal</strong></a></li> <li data-xf-list-type="ul"><a href="http://www.microsoft.com/security_essentials/" target="_blank"><strong>Microsoft Security Essentials</strong></a></li> </ul><p></p><p>In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker.</p><p></p><ul> <li data-xf-list-type="ul"><a href="http://www.online-armor.com/products-online-armor-free.php" target="_blank">Online Armor</a></li> <li data-xf-list-type="ul"><a href="http://www.comodo.com/home/internet-security/firewall.php" target="_blank">Comodo Firewall</a> - If you are an advance user</li> </ul><p></p><p>Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with <strong>maximum</strong> security, please start a thread <a href="http://malwaretips.com/Forum-Security-Configuration-Wizard" target="_blank">here.</a> Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.</p><hr /><p></p><p>Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.</p><p></p><p><a href="http://www.mozilla.com/en-US/firefox/" target="_blank"><u><strong>Firefox</strong></u></a> is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.</p><ul> <li data-xf-list-type="ul"><a href="http://www.qfxsoftware.com/download.htm" target="_blank">KeyScramber</a> - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information</li> <li data-xf-list-type="ul"><a href="https://addons.mozilla.org/en-us/firefox/addon/adblock-plus/" target="_blank">AdBlock</a> - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad.</li> <li data-xf-list-type="ul"><a href="https://addons.mozilla.org/en-US/firefox/addon/noscript/" target="_blank">NoScript</a> - Disables Flash & Java contents to avoid exploits or drive-by attacks</li> <li data-xf-list-type="ul"><a href="http://www.mywot.com/" target="_blank">Web of Trust</a> - Shows the website rating by other users and blocks dangerous and poor-rated sites</li> </ul><p></p><p><a href="http://www.google.com/chrome" target="_blank"><u><strong>Google Chrome</strong></u></a> is another good browser that is faster and more secure than Internet Explorer by having a <a href="https://www.google.com/intl/en/chrome/browser/features.html#security" target="_blank">sandbox feature</a>. Additionally, you can add the following add-on to Chrome to heighten security.</p><ul> <li data-xf-list-type="ul"><a href="https://chrome.google.com/webstore/detail/adblock/gighmmpiobklfepjocnamgkkbiglidom?hl=en" target="_blank">AdBlock</a></li> </ul><hr /><p></p><p>Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.</p><ul> <li data-xf-list-type="ul"><a href="http://www.filehippo.com/download_ccleaner" target="_blank">CCleaner</a></li> <li data-xf-list-type="ul"><a href="http://fileforum.betanews.com/detail/Malwarebytes-AntiMalware/1186760019/1" target="_blank">Malwarebytes Anti-Malware</a></li> <li data-xf-list-type="ul"> <a href="http://oldtimer.geekstogo.com/TFC.exe" target="_blank">Temp File Cleaner by OldTimer</a></li> </ul><p></p><p>Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p><hr /></p><p><span style="font-size: 15px"><strong>What's next?</strong></span></p><ol> <li data-xf-list-type="ol"><span style="font-size: 15px"> <strong>Bulild up your malware defenses</strong> by starting a new thread in <a href="http://malwaretips.com/Forum-Security-Configuration-Wizard" target="_blank">Security Configuration Wizard</a> forum.</span></li> <li data-xf-list-type="ol"><span style="font-size: 15px"><strong>Learn how to avoid malware</strong> by reading this article <a href="http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/">How to easily avoid malware</a></span></li> <li data-xf-list-type="ol"><span style="font-size: 15px"> Be an active member in the <strong>MalwareTips community</strong>! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></span></li> </ol><p></p><p></p><p style="text-align: center"><a href="http://goo.gl/Os12F" target="_blank"><img src="http://i46.tinypic.com/jj4epl.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <img src="http://i50.tinypic.com/35kmjia.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></a></p> <p style="text-align: center"><strong><span style="color: #FF1493">My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.</span></strong></p></blockquote><p></p>
[QUOTE="kuttus, post: 120358, member: 2676"] You are most welcome. It is my pleasure to assist you at any time...... Double click on OTL to run it [list] [*] Click on the [b]Cleanup[/b] button at the top. [*] You will be asked to reboot the machine to finish the Cleanup process. Choose [b]Yes[/b] [*] This will remove itself and other tools we may have used.[/list] [hr] Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after. [u]For XP[/u] [url=http://support.microsoft.com/kb/948247]How to create a Restore Point in XP[/url] [url=http://support.microsoft.com/kb/555367]Delete all restore points except the most recent one[/url] [u]For Vista[/u] [url=http://windows.microsoft.com/en-CA/windows-vista/System-Restore-frequently-asked-questions]Create a restore point[/url] [url=http://windows.microsoft.com/en-CA/windows-vista/Delete-a-restore-point]Delete all but the most recent restore point[/url] [u]For Windows 7[/u] [url=http://windows.microsoft.com/en-CA/windows7/Create-a-restore-point]Create a restore point[/url] [url=http://windows.microsoft.com/en-CA/windows7/Delete-a-restore-point]Delete all but the most recent restore point[/url] - Click the [b]Delete all but the most recent restore point[/b] link [hr] [u][b]Keep your system updated[/b][/u] [list] [*]Keeping your programs (especially Adobe and Java products) updated is [b]essential[/b]. [url=http://www.filehippo.com/updatechecker/]Update Checker[/url] will notify you if any of your programs require an update. [*]Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities. [*]Please ensure you update your system regularly and have automatic updates [b]on[/b]. You can learn how to turn Automatic Updates on [url=http://support.microsoft.com/kb/306525]here[/url] [/list] [hr] I also recommend you to switch your antivirus program to a better one. Here are some suggestions: [list] [*][url=http://www.avast.com/free-antivirus-download][b]avast! 7 Home Edition[/b][/url] - Don't use it with Online Armor [*][url=http://www.free-av.de/en/download/1/avira_antivir_personal__free_antivirus.html][b]Avira AntiVir Personal[/b][/url] [*][url=http://www.microsoft.com/security_essentials/][b]Microsoft Security Essentials[/b][/url] [/list] In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker. [list][*][url=http://www.online-armor.com/products-online-armor-free.php]Online Armor[/url] [*][url=http://www.comodo.com/home/internet-security/firewall.php]Comodo Firewall[/url] - If you are an advance user[/list] Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with [b]maximum[/b] security, please start a thread [url=http://malwaretips.com/Forum-Security-Configuration-Wizard]here.[/url] Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections. [hr] Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet. [url=http://www.mozilla.com/en-US/firefox/][u][b]Firefox[/b][/u][/url] is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security. [list][*][url=http://www.qfxsoftware.com/download.htm]KeyScramber[/url] - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information [*][url=https://addons.mozilla.org/en-us/firefox/addon/adblock-plus/]AdBlock[/url] - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad. [*][url=https://addons.mozilla.org/en-US/firefox/addon/noscript/]NoScript[/url] - Disables Flash & Java contents to avoid exploits or drive-by attacks [*][url=http://www.mywot.com/]Web of Trust[/url] - Shows the website rating by other users and blocks dangerous and poor-rated sites[/list] [url=http://www.google.com/chrome][u][b]Google Chrome[/b][/u][/url] is another good browser that is faster and more secure than Internet Explorer by having a [url=https://www.google.com/intl/en/chrome/browser/features.html#security]sandbox feature[/url]. Additionally, you can add the following add-on to Chrome to heighten security. [list][*][url=https://chrome.google.com/webstore/detail/adblock/gighmmpiobklfepjocnamgkkbiglidom?hl=en]AdBlock[/url][/list] [hr] Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy. [list][*][url=http://www.filehippo.com/download_ccleaner]CCleaner[/url] [*][url=http://fileforum.betanews.com/detail/Malwarebytes-AntiMalware/1186760019/1]Malwarebytes Anti-Malware[/url] [*] [url=http://oldtimer.geekstogo.com/TFC.exe]Temp File Cleaner by OldTimer[/url] [/list] Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask :) <hr /> [SIZE=4][b]What's next?[/b] [list=1][*] [b]Bulild up your malware defenses[/b] by starting a new thread in [url=http://malwaretips.com/Forum-Security-Configuration-Wizard]Security Configuration Wizard[/url] forum. [*][b]Learn how to avoid malware[/b] by reading this article <a href="http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/">How to easily avoid malware</a> [*] Be an active member in the [b]MalwareTips community[/b]! :)[/list] [/SIZE] [CENTER][url=http://goo.gl/Os12F][IMG]http://i46.tinypic.com/jj4epl.gif[/IMG] [IMG]http://i50.tinypic.com/35kmjia.jpg[/IMG][/url] [b][color=#FF1493]My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.[/color][/b][/CENTER][/hr][/hr][/hr][/hr][/hr] [/QUOTE]
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