Hello I am using HP Laptop Windows. I have a program named "Search powered by Yahoo" that I wanted to remove so I downloaded a crack version of a program remover(I forgot the name and the link sorry). Instead of removing the program, my laptop got infected by a virus I didn't know, I know that it got infected because every file in my laptop has a name added after them ". mado" so I think the virus' name is MADO so I've researched about it and how to remove it and I got into your website I've done all the steps you told but it didn't work so I joined your forum anyways you said it is a virus RANSOMWARE but I didn't get any RANSOMWARE note so I can't report it so please help me all files in my laptop is important, it has almost all my photos which is special it has my memories with my classmate and family so please help me!