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Windows Malware Removal Help & Support
Malware removal help (possibly teslacrypt)
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<blockquote data-quote="TwinHeadedEagle" data-source="post: 511422" data-attributes="member: 6533"><p>Yes, but there is a trick how to use it.</p><p></p><p>In your case, you must find the largest file that has been infected, because this infection works in that way. Only files the same size and smaller will be disinfected. Meaning if you find the largest infected file all files will be disinfected.</p><p></p><p>Let's perform FRST fix first:</p><p></p><p><img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: #0000FF"><strong> <u>Fix with Farbar Recovery Scan Tool</u></strong></span></p><p></p><p style="text-align: center"><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> <span style="color: red">This fix was created for this user for use on that particular machine.</span> <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /></strong></p> <p style="text-align: center"><strong><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: red"> Running it on another one may cause damage and render the system unstable. <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /></span></strong></p><p></p><p>Download attached <strong>fixlist.txt</strong> file and save it to the Desktop:</p><p></p><p>Both files, <strong>FRST</strong> and <strong>fixlist.txt</strong> have to be in the same location or the fix will not work!</p><p></p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> Run as Administrator</strong> to start the tool.<br /> (XP users click run after receipt of Windows Security Warning - Open File).</li> <li data-xf-list-type="ul">Press the <strong>Fix</strong> button just once and wait.</li> <li data-xf-list-type="ul">If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.</li> <li data-xf-list-type="ul">When finishes FRST will generate a log on the Desktop, called <strong>Fixlog.txt</strong>.</li> </ul><p></p><p>Please attach it to your reply.</p><p></p><p></p><p></p><p>To disinfect the system:</p><p></p><ol> <li data-xf-list-type="ol">Download <a href="http://media.kaspersky.com/utilities/VirusUtilities/EN/rannohdecryptor.zip" target="_blank">RannohDecryptor.zip</a>. The following pages contain information on how to download the file.</li> <li data-xf-list-type="ol">Run RannohDecryptor.exe on the infected computer.</li> <li data-xf-list-type="ol">In the main window, click <strong>Start scan</strong>.</li> </ol><p><img src="http://support.kaspersky.com/images/8547_RannohDecryptor_0113-313105.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> </p><p></p><ol> <li data-xf-list-type="ol">Indicate path to one encrypted file and one not encrypted file. <br /> If the file is encrypted by <strong>Trojan-Ransom.Win32.CryptXXX</strong>, indicate the largest files. Only the files of this size or smaller ones will be decrypted.</li> <li data-xf-list-type="ol">Wait until the files are found and decrypted.</li> <li data-xf-list-type="ol">Reboot the computer, if needed.</li> </ol></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 511422, member: 6533"] Yes, but there is a trick how to use it. In your case, you must find the largest file that has been infected, because this infection works in that way. Only files the same size and smaller will be disinfected. Meaning if you find the largest infected file all files will be disinfected. Let's perform FRST fix first: [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG][COLOR=#0000FF][B] [U]Fix with Farbar Recovery Scan Tool[/U][/B][/COLOR] [CENTER][IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif[/IMG][B] [COLOR=red]This fix was created for this user for use on that particular machine.[/COLOR] [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif[/IMG] [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif[/IMG][COLOR=red] Running it on another one may cause damage and render the system unstable. [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif[/IMG][/COLOR][/B][/CENTER] Download attached [B]fixlist.txt[/B] file and save it to the Desktop: Both files, [B]FRST[/B] and [B]fixlist.txt[/B] have to be in the same location or the fix will not work! [LIST] [*]Right-click on [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG] icon and select [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/IMG][B] Run as Administrator[/B] to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). [*]Press the [B]Fix[/B] button just once and wait. [*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. [*]When finishes FRST will generate a log on the Desktop, called [B]Fixlog.txt[/B]. [/LIST] Please attach it to your reply. To disinfect the system: [LIST=1] [*]Download [URL='http://media.kaspersky.com/utilities/VirusUtilities/EN/rannohdecryptor.zip']RannohDecryptor.zip[/URL]. The following pages contain information on how to download the file. [*]Run RannohDecryptor.exe on the infected computer. [*]In the main window, click [B]Start scan[/B]. [/LIST] [IMG]http://support.kaspersky.com/images/8547_RannohDecryptor_0113-313105.png[/IMG] [LIST=1] [*]Indicate path to one encrypted file and one not encrypted file. If the file is encrypted by [B]Trojan-Ransom.Win32.CryptXXX[/B], indicate the largest files. Only the files of this size or smaller ones will be decrypted. [*]Wait until the files are found and decrypted. [*]Reboot the computer, if needed. [/LIST] [/QUOTE]
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